ActivTrak Outage History
ActivTrak is up right nowPingoru has recorded 51 incidents for ActivTrak: 30 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 57 of 720 (8%) |
| May 2026 | 4 | 56 of 744 (8%) |
| June 2026 | 4 | 47 of 720 (6%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 4 | 14 of 744 (2%) |
| September 2026 | 3 | 7 of 720 (1%) |
| October 2026 | 1 | 7 of 523 (1%) |
Incidents, newest first
Minor October 20, 2026 Delayed processing of insights data 7h 13m API / ActivConnect, Data Ingestion
Started Oct 20, 2026, 02:41 PM UTC· resolved Oct 20, 2026, 09:55 PM UTC
- investigating Oct 20, 2026, 02:41 PM UTC
Some users may be experiencing delays in insights reporting data. Our engineering team is looking into the issue.
- identified Oct 20, 2026, 03:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2026, 04:28 PM UTC
A fix has been implemented and the current backlog is being processed. Our engineering team is monitoring the results.
- resolved Oct 20, 2026, 09:55 PM UTC
This incident has been resolved.
Minor September 29, 2026 Elevated error rates on the Users configuration pages 1h 13m Web Application
Started Sep 29, 2026, 07:59 PM UTC· resolved Sep 29, 2026, 09:12 PM UTC
- investigating Sep 29, 2026, 07:59 PM UTC
We're experiencing an elevated level of application errors on the Users configuration pages and are currently looking into the issue.
- identified Sep 29, 2026, 08:24 PM UTC
We have identified the issue and are working on the fix.
- monitoring Sep 29, 2026, 08:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 09:12 PM UTC
The issue has been resolved.
Minor September 9, 2026 Elevated errors related to login for some accounts 4h 27m Web Application
Started Sep 09, 2026, 04:35 PM UTC· resolved Sep 09, 2026, 09:02 PM UTC
- investigating Sep 09, 2026, 04:35 PM UTC
Our engineering team has identified an increase number or errors related to login.
- investigating Sep 09, 2026, 05:30 PM UTC
Our engineering team is continuing to look into the elevated error rates related to login for some accounts.
- monitoring Sep 09, 2026, 07:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 09:02 PM UTC
This incident has been resolved.
Minor September 1, 2026 Elevated error rate associated with reports 1h 34m Web Application
Started Sep 01, 2026, 04:24 PM UTC· resolved Sep 01, 2026, 05:58 PM UTC
- investigating Sep 01, 2026, 04:24 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Sep 01, 2026, 04:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 01, 2026, 05:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 01, 2026, 05:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2026, 05:58 PM UTC
This incident has been resolved.
Minor August 31, 2026 Elevated error rates on the "Productivity By Location" report 1h 38m Web Application
Started Aug 31, 2026, 08:04 PM UTC· resolved Aug 31, 2026, 09:43 PM UTC
- investigating Aug 31, 2026, 08:04 PM UTC
We're experiencing an elevated level of application errors on the "Productivity By Location" report and are currently looking into the issue.
- identified Aug 31, 2026, 08:50 PM UTC
The issue has been identified and we are testing the fix.
- resolved Aug 31, 2026, 09:43 PM UTC
The issue has been resolved and the "Productivity By Location" report is functioning correctly.
Minor August 26, 2026 Increased error rate associated with account signup 7h 31m Web Application
Started Aug 26, 2026, 06:29 PM UTC· resolved Aug 27, 2026, 02:00 AM UTC
- investigating Aug 26, 2026, 06:29 PM UTC
Our engineering team is investigating an increased error rate associated with account signups. User that are signing up for an account may be seeing a free account instead of a new trial.
- monitoring Aug 26, 2026, 07:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 02:00 AM UTC
This incident has been resolved.
Minor August 19, 2026 Delayed Data Ingestion 1h 52m Data Ingestion
Started Aug 19, 2026, 03:34 PM UTC· resolved Aug 19, 2026, 05:26 PM UTC
- investigating Aug 19, 2026, 03:34 PM UTC
Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.
- investigating Aug 19, 2026, 04:47 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 19, 2026, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 05:26 PM UTC
This incident has been resolved.
Minor August 10, 2026 Delays in processing AzureAD / EntraID integrations 3h 13m Data Ingestion
Started Aug 10, 2026, 03:29 PM UTC· resolved Aug 10, 2026, 06:42 PM UTC
- investigating Aug 10, 2026, 03:29 PM UTC
We are currently investigating this issue.
- identified Aug 10, 2026, 04:08 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 10, 2026, 04:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 10, 2026, 04:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 10, 2026, 06:42 PM UTC
The Azure AD integration will run normally tonight. Accounts can manually refresh/sync now by going to the APIs & Integration / Integrations page, view the Azure AD Instance, and clicking the manual refresh button.
Major July 10, 2026 Insight reports failing to load 51m Web Application
Started Jul 10, 2026, 03:03 PM UTC· resolved Jul 10, 2026, 03:55 PM UTC
- investigating Jul 10, 2026, 03:03 PM UTC
Some users may be experiencing Insights based reports failing to load. Our engineering team is looking into the issue.
- identified Jul 10, 2026, 03:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 10, 2026, 03:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2026, 03:55 PM UTC
The incident has been resolved.
Minor June 30, 2026 Increased error rate associated with logins 3h 15m Web Application
Started Jun 30, 2026, 05:01 PM UTC· resolved Jun 30, 2026, 08:16 PM UTC
- investigating Jun 30, 2026, 05:01 PM UTC
We're experiencing an elevated level of application login errors and are currently looking into the issue.
- monitoring Jun 30, 2026, 06:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 08:16 PM UTC
This incident has been resolved.
Minor June 16, 2026 Increased error rate associated with logins and other application functions 3h 6m Web Application
Started Jun 16, 2026, 03:01 PM UTC· resolved Jun 16, 2026, 06:07 PM UTC
- investigating Jun 16, 2026, 03:01 PM UTC
We're experiencing login and application errors and are investigating.
- monitoring Jun 16, 2026, 04:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2026, 06:07 PM UTC
This incident has been resolved.
Minor June 2, 2026 Elevated error rate associated with real-time visibility feature 22h 21m Web Application
Started Jun 02, 2026, 06:48 PM UTC· resolved Jun 03, 2026, 05:09 PM UTC
- investigating Jun 02, 2026, 06:48 PM UTC
Our engineering team is investigating an increase in errors associated with the real-time visibility feature.
- monitoring Jun 02, 2026, 09:37 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 03, 2026, 02:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 03, 2026, 05:09 PM UTC
This incident has been resolved.
Minor May 7, 2026 Delayed Screenshot Data Ingestion 22h 32m Data Ingestion
Started May 07, 2026, 03:15 PM UTC· resolved May 08, 2026, 01:48 PM UTC
- investigating May 07, 2026, 03:15 PM UTC
Some users may be experiencing delays with data collection of screenshots. Our engineering team is looking into the issue.
- identified May 07, 2026, 03:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 07, 2026, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 01:48 PM UTC
This incident has been resolved.
Major April 30, 2026 User Data Temporarily Unavailable 5h 15m Data Ingestion
Started Apr 30, 2026, 01:25 PM UTC· resolved Apr 30, 2026, 06:41 PM UTC
- investigating Apr 30, 2026, 01:25 PM UTC
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service. We will provide another update as soon as we have more information.
- identified Apr 30, 2026, 01:33 PM UTC
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available. Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
- monitoring Apr 30, 2026, 01:58 PM UTC
The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating. We will continue to monitor until all systems have fully stabilized.
- resolved Apr 30, 2026, 06:41 PM UTC
The issue affecting Next Generation User Management (NGUM) system has been fully resolved. All systems are operating normally and User data is available as expected. We apologize for any inconvenience this may have caused and thank you for your patience while we worked to restore service.
Minor April 23, 2026 Delayed processing of insights and ActivConnect data for some accounts 23h 47m API / ActivConnect
Started Apr 23, 2026, 03:09 PM UTC· resolved Apr 24, 2026, 02:56 PM UTC
- investigating Apr 23, 2026, 03:09 PM UTC
Some users may be experiencing delays in insights and ActivConnect reporting data. Our engineering team is looking into the issue.
- identified Apr 23, 2026, 04:06 PM UTC
We have identified the cause of the delays affecting insights and ActivConnect reporting data for some accounts. Our engineering team is actively working on a resolution. We will provide further updates as progress is made.
- resolved Apr 24, 2026, 02:56 PM UTC
The delays affecting insights and ActivConnect reporting data have been resolved. Processing has returned to normal and all data is up to date. We apologize for any inconvenience this may have caused.
Major March 20, 2026 Incorrect Watchdog user entry in Web Application 2h 54m Web Application
Started Mar 20, 2026, 06:20 PM UTC· resolved Mar 20, 2026, 09:14 PM UTC
- investigating Mar 20, 2026, 06:20 PM UTC
The Watchdog entry is tied to a background service that’s part of the ActivTrak agent. Its purpose is to monitor the agent and restart it if needed to ensure continuous data collection. It is not a real user, does not collect any additional data, and does not impact reporting or insights. We’re actively investigating why it may be appearing as a user profile and will resolve it. No action is required on your end, and there’s no impact to your service. Until this is resolved, it will consume a license.
- investigating Mar 20, 2026, 06:20 PM UTC
We are continuing to investigate this issue.
- resolved Mar 20, 2026, 09:14 PM UTC
This incident has been resolved. The Watchdog user entry has been removed. No further action is required.
Minor March 17, 2026 Elevated error rates 1h 22m API / ActivConnect
Started Mar 17, 2026, 05:32 PM UTC· resolved Mar 17, 2026, 06:55 PM UTC
- investigating Mar 17, 2026, 05:32 PM UTC
We're experiencing an elevated level of application errors and are currently looking into the issue.
- monitoring Mar 17, 2026, 06:14 PM UTC
We have identified the root cause and implemented a fix. We will continue to monitor the logs for any furhter elevated error rates.
- resolved Mar 17, 2026, 06:55 PM UTC
This incident has been resolved. If you continue to experience issues, please log out and log back in to refresh your session. We apologize for the disruption and thank you for your patience.
Minor March 11, 2026 Issues loading Time Zone settings page 1h 33m Web Application
Started Mar 11, 2026, 07:31 PM UTC· resolved Mar 11, 2026, 09:04 PM UTC
- investigating Mar 11, 2026, 07:31 PM UTC
Our engineering team is investigating issues with the Time Zone settings page. Customers may not be able to load the page at this time.
- identified Mar 11, 2026, 08:46 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 11, 2026, 09:04 PM UTC
Our engineering team has deployed a fix for this issue.
Minor March 9, 2026 Errors with Insight subscription creation 2h 38m Web Application
Started Mar 09, 2026, 09:08 PM UTC· resolved Mar 09, 2026, 11:46 PM UTC
- investigating Mar 09, 2026, 09:08 PM UTC
Our engineering team identified an issue with creating new Insights subscriptions. There are no issues with delivery for existing subscriptions.
- resolved Mar 09, 2026, 11:46 PM UTC
This incident has been resolved.
Minor February 27, 2026 Increased error rate associated with purchase estimation in the cart 3h 12m Web Application
Started Feb 27, 2026, 05:29 PM UTC· resolved Feb 27, 2026, 08:42 PM UTC
- investigating Feb 27, 2026, 05:29 PM UTC
Our engineering team is investigating an increase in errors associated with estimation of purchases in the cart.
- monitoring Feb 27, 2026, 08:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 08:42 PM UTC
This incident has been resolved.
Minor February 25, 2026 Issues with the delivery of notification/verification emails 21h 41m Web Application, Email Subscriptions
Started Feb 25, 2026, 04:41 PM UTC· resolved Feb 26, 2026, 02:23 PM UTC
- investigating Feb 25, 2026, 04:41 PM UTC
Our engineering team is investigating reports of email delivery failures associated with signup.
- investigating Feb 25, 2026, 06:26 PM UTC
Our engineering team continues to investigate root cause of the email delivery failures.
- identified Feb 25, 2026, 08:29 PM UTC
Our engineering team has identified root cause and is working on a fix.
- monitoring Feb 25, 2026, 11:07 PM UTC
Our engineering team has deployed a fix and they are monitoring email delivery. Email delivery may be delayed as the backlog is processed.
- resolved Feb 26, 2026, 02:23 PM UTC
This incident has been resolved.
Minor January 8, 2026 Productivity report charts display incorrectly 2h Web Application
Started Jan 08, 2026, 06:29 PM UTC· resolved Jan 08, 2026, 08:30 PM UTC
- investigating Jan 08, 2026, 06:29 PM UTC
Our engineering team identified an issue for some accounts where the productivity report charts are showing an incorrect stacking of hours.
- identified Jan 08, 2026, 07:16 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 08, 2026, 08:30 PM UTC
Our engineering team has deployed a fix to production for this issue.
Minor December 12, 2025 Issues with user/group assignments managed through the AzureAD integration 20h 30m Web Application
Started Dec 12, 2025, 09:55 PM UTC· resolved Dec 13, 2025, 06:25 PM UTC
- investigating Dec 12, 2025, 09:55 PM UTC
Our engineering team is investigating an issue with user/group assignments that are managed through the AzureAD integration.
- identified Dec 13, 2025, 12:38 AM UTC
Our engineering team has identified the root cause of the issue and is working on a fix.
- identified Dec 13, 2025, 04:04 AM UTC
Our engineering team is actively working on a fix. Azure AD integration syncs are temporarily paused for all affected accounts and will be re-enabled once the fix is validated.
- resolved Dec 13, 2025, 06:25 PM UTC
Our engineering team has validated the fix and re-enabled AzureAD integration syncs for all affected accounts.
Minor October 23, 2025 Increase error rates associated with group management settings page 45m Web Application
Started Oct 23, 2025, 04:50 PM UTC· resolved Oct 23, 2025, 05:35 PM UTC
- investigating Oct 23, 2025, 04:50 PM UTC
Our engineering team is investigating an increase in error rates associated with group management settings pages.
- identified Oct 23, 2025, 04:59 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 23, 2025, 05:35 PM UTC
Our engineering team has applied a fix and no longer see an increase in error rate.
Minor October 20, 2025 Support Chat Service Disruption 21h 42m Web Application
Started Oct 20, 2025, 03:22 PM UTC· resolved Oct 21, 2025, 01:05 PM UTC
- identified Oct 20, 2025, 03:22 PM UTC
We are currently experiencing an issue with our support chat system due to a service disruption affecting one of our third-party providers. As a result, the chat feature is temporarily unavailable. While we work to resolve this issue, you can still reach our support team by emailing [email protected]. We remain fully available to assist you through email, and our team will respond as quickly as possible. We are actively monitoring the situation with our chat provider and will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- identified Oct 20, 2025, 03:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 07:50 PM UTC
Our support chat service remains unavailable while our provider works with their upstream vendor to resolve the issue. In the meantime, please reach out to our support team at [email protected] - we're standing by to help and are responding to all email requests. We'll continue monitoring the situation and will update this incident once service is restored.
- resolved Oct 21, 2025, 01:05 PM UTC
The support chat service has been restored and is now fully operational. The issue with our third-party provider has been resolved, and customers can once again reach our support team through the chat feature.