ActivTrak incident
Incorrect Watchdog user entry in Web Application
Affected components
Update timeline
- investigating Mar 20, 2026, 06:20 PM UTC
The Watchdog entry is tied to a background service that’s part of the ActivTrak agent. Its purpose is to monitor the agent and restart it if needed to ensure continuous data collection. It is not a real user, does not collect any additional data, and does not impact reporting or insights. We’re actively investigating why it may be appearing as a user profile and will resolve it. No action is required on your end, and there’s no impact to your service. Until this is resolved, it will consume a license.
- investigating Mar 20, 2026, 06:20 PM UTC
We are continuing to investigate this issue.
- resolved Mar 20, 2026, 09:14 PM UTC
This incident has been resolved. The Watchdog user entry has been removed. No further action is required.
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