ActivTrak incident

Incorrect Watchdog user entry in Web Application

Major Resolved View vendor source →

ActivTrak experienced a major incident on March 20, 2026 affecting Web Application, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 06:20 PM UTC
Resolved
Mar 20, 2026, 09:14 PM UTC
Duration
2h 54m
Detected by Pingoru
Mar 20, 2026, 06:20 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Mar 20, 2026, 06:20 PM UTC

    The Watchdog entry is tied to a background service that’s part of the ActivTrak agent. Its purpose is to monitor the agent and restart it if needed to ensure continuous data collection. It is not a real user, does not collect any additional data, and does not impact reporting or insights. We’re actively investigating why it may be appearing as a user profile and will resolve it. No action is required on your end, and there’s no impact to your service. Until this is resolved, it will consume a license.

  2. investigating Mar 20, 2026, 06:20 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 20, 2026, 09:14 PM UTC

    This incident has been resolved. The Watchdog user entry has been removed. No further action is required.