ActivTrak incident

Increased error rate associated with account signup

Minor Resolved View vendor source →

ActivTrak experienced a minor incident on August 26, 2026 affecting Web Application, lasting 7h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 06:29 PM UTC
Resolved
Aug 27, 2026, 02:00 AM UTC
Duration
7h 31m
Detected by Pingoru
Aug 26, 2026, 06:29 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Aug 26, 2026, 06:29 PM UTC

    Our engineering team is investigating an increased error rate associated with account signups. User that are signing up for an account may be seeing a free account instead of a new trial.

  2. monitoring Aug 26, 2026, 07:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2026, 02:00 AM UTC

    This incident has been resolved.