ActivTrak incident

Issues with user/group assignments managed through the AzureAD integration

Minor Resolved View vendor source →

ActivTrak experienced a minor incident on December 12, 2025 affecting Web Application, lasting 20h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 09:55 PM UTC
Resolved
Dec 13, 2025, 06:25 PM UTC
Duration
20h 30m
Detected by Pingoru
Dec 12, 2025, 09:55 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Dec 12, 2025, 09:55 PM UTC

    Our engineering team is investigating an issue with user/group assignments that are managed through the AzureAD integration.

  2. identified Dec 13, 2025, 12:38 AM UTC

    Our engineering team has identified the root cause of the issue and is working on a fix.

  3. identified Dec 13, 2025, 04:04 AM UTC

    Our engineering team is actively working on a fix. Azure AD integration syncs are temporarily paused for all affected accounts and will be re-enabled once the fix is validated.

  4. resolved Dec 13, 2025, 06:25 PM UTC

    Our engineering team has validated the fix and re-enabled AzureAD integration syncs for all affected accounts.