ActivTrak Outage History

ActivTrak is up right now

ActivTrak had 41 outages in the last 2 years totaling 98h 38m of downtime — averaging 1.7 incidents per month.

There were 41 ActivTrak outages since September 23, 2024 totaling 98h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.activtrak.com

Minor May 14, 2025

Access to developers.activrak.com pages currently timing out

Detected by Pingoru
May 14, 2025, 03:38 PM UTC
Resolved
May 14, 2025, 04:16 PM UTC
Duration
37m
Affected: API / ActivConnect
Timeline · 3 updates
  1. investigating May 14, 2025, 03:38 PM UTC

    We are currently investigating this issue.

  2. monitoring May 14, 2025, 03:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 14, 2025, 04:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2025

Elevated error rates with login and dashboards

Detected by Pingoru
May 06, 2025, 05:09 PM UTC
Resolved
May 06, 2025, 06:14 PM UTC
Duration
1h 5m
Affected: Web Application
Timeline · 4 updates
  1. investigating May 06, 2025, 05:09 PM UTC

    We're experiencing an elevated level of application errors associated with login and dashboards. Our engineering team is currently looking into the issue.

  2. investigating May 06, 2025, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 06, 2025, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2025, 06:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 3, 2025

Incorrect 'Action Required' email sent to some customers

Detected by Pingoru
May 03, 2025, 05:29 PM UTC
Resolved
May 02, 2025, 11:00 PM UTC
Duration
Timeline · 1 update
  1. resolved May 03, 2025, 05:29 PM UTC

    Due to recent updates to the backend services that power our third-party integrations, we have incorrectly sent emails indicating 'Action Required' for your ActivTrak Integrations. These emails could specify Outlook, Google Calendar, AzureAD, or HRIS. These were sent in error and should not require further action. There has been no loss of data due to this error, and it will resolve to a healthy state shortly. Please note that over the past month, customers using our Azure AD and Google Calendar integrations have been prompted to update their integrations. If you have not completed this step, please validate your configuration by accessing the ActivTrak application and browsing to 'API & Integrations -> Integrate' and verifying there are no issues. If you see any errors, help is available in our Knowledge Base (https://support.activtrak.com/hc/en-us/categories/360001876271-Integrations-API) or at [email protected]

Read the full incident report →

Minor April 22, 2025

Delay in Insight report subscription email delivery and downloadable PDF Insight reports

Detected by Pingoru
Apr 22, 2025, 07:58 PM UTC
Resolved
Apr 24, 2025, 01:49 PM UTC
Duration
1d 17h
Affected: Email Subscriptions
Timeline · 3 updates
  1. investigating Apr 22, 2025, 07:58 PM UTC

    We're experiencing a delay in sending Insight report subscription emails and are currently looking into the issue.

  2. investigating Apr 23, 2025, 07:07 PM UTC

    We're experiencing a delay in sending Insight report subscription emails and errors with downloadable PDF Insight Reports. We are continuing to looking into these issues.

  3. resolved Apr 24, 2025, 01:49 PM UTC

    We are no longer seeing any delays in Insight report subscription email deliveries. We are also not seeing any errors with downloadable PDF Insight reports.

Read the full incident report →

Minor April 7, 2025

Elevated API errors related to login and reports

Detected by Pingoru
Apr 07, 2025, 02:45 PM UTC
Resolved
Apr 07, 2025, 03:07 PM UTC
Duration
21m
Affected: Web Application
Timeline · 3 updates
  1. investigating Apr 07, 2025, 02:45 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Apr 07, 2025, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 07, 2025, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2025

Elevated error rates associated with the application navigation menu

Detected by Pingoru
Mar 06, 2025, 10:27 PM UTC
Resolved
Mar 06, 2025, 11:08 PM UTC
Duration
40m
Affected: Web Application
Timeline · 3 updates
  1. investigating Mar 06, 2025, 10:27 PM UTC

    We're experiencing an elevated level of application errors around opening the "Home" submenu item. This makes it difficult to access any home dashboard. We are investigating the root cause of the issue.

  2. identified Mar 06, 2025, 10:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 06, 2025, 11:08 PM UTC

    A fix has been implemented to address the issue with the Home submenu not opening. If you continue to see the issue, refresh you browser to load the latest application changes.

Read the full incident report →

Minor February 25, 2025

Elevated error rates with login

Detected by Pingoru
Feb 25, 2025, 10:49 PM UTC
Resolved
Feb 25, 2025, 11:39 PM UTC
Duration
50m
Affected: Web Application
Timeline · 3 updates
  1. investigating Feb 25, 2025, 10:49 PM UTC

    We're experiencing an elevated level of application errors associated with login and are currently looking into the issue.

  2. monitoring Feb 25, 2025, 11:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2025, 11:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2025

Elevated error rate associated with login/authentication

Detected by Pingoru
Feb 12, 2025, 03:36 PM UTC
Resolved
Feb 12, 2025, 04:30 PM UTC
Duration
53m
Affected: Web Application
Timeline · 3 updates
  1. investigating Feb 12, 2025, 03:36 PM UTC

    Our engineering team has identified an increased error rate associated with login/authentication.

  2. monitoring Feb 12, 2025, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2025, 04:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2025

Calendar Integration Errors

Detected by Pingoru
Feb 04, 2025, 02:28 PM UTC
Resolved
Feb 04, 2025, 11:22 PM UTC
Duration
8h 54m
Affected: Data Ingestion
Timeline · 3 updates
  1. investigating Feb 04, 2025, 02:28 PM UTC

    Our engineering team is investigating reports of calendar integration errors and data processing latency.

  2. monitoring Feb 04, 2025, 05:11 PM UTC

    Our engineering team is triggering a re-sync of the calendar integrations for all affected accounts and is monitoring progress.

  3. resolved Feb 04, 2025, 11:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 10, 2025

Elevated API Errors

Detected by Pingoru
Jan 10, 2025, 08:24 PM UTC
Resolved
Jan 10, 2025, 09:26 PM UTC
Duration
1h 1m
Affected: Web Application
Timeline · 4 updates
  1. investigating Jan 10, 2025, 08:24 PM UTC

    We're experiencing an elevated level of errors related to the Command Center dashboard and are currently looking into the issue.

  2. identified Jan 10, 2025, 08:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 10, 2025, 09:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 10, 2025, 09:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 16, 2024

Elevated error rates with TeamPulse

Detected by Pingoru
Dec 16, 2024, 09:45 PM UTC
Resolved
Dec 16, 2024, 11:39 PM UTC
Duration
1h 54m
Affected: Web Application
Timeline · 2 updates
  1. investigating Dec 16, 2024, 09:45 PM UTC

    We're experiencing an elevated level of application errors and are currently looking into the issue.

  2. resolved Dec 16, 2024, 11:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 9, 2024

Elevated error rates associated with data ingestion

Detected by Pingoru
Dec 09, 2024, 06:43 PM UTC
Resolved
Dec 09, 2024, 09:12 PM UTC
Duration
2h 29m
Affected: Data Ingestion
Timeline · 2 updates
  1. investigating Dec 09, 2024, 06:43 PM UTC

    We're experiencing an elevated level of application errors and are currently looking into the issue. Agent data may be delayed until a resolution is found.

  2. resolved Dec 09, 2024, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2024

Insights reports displaying "Trouble loading data"

Detected by Pingoru
Nov 11, 2024, 03:54 PM UTC
Resolved
Nov 11, 2024, 06:54 PM UTC
Duration
2h 59m
Affected: Web Application
Timeline · 5 updates
  1. investigating Nov 11, 2024, 03:54 PM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2024, 04:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 11, 2024, 05:13 PM UTC

    Our engineering team has identified the issue and continue to work on a fix. We estimate a resolution within the hour. We'll provide further updates as we make progress.

  4. monitoring Nov 11, 2024, 05:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 11, 2024, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2024

Elevated error rates with Team Pulse

Detected by Pingoru
Oct 23, 2024, 03:35 PM UTC
Resolved
Oct 23, 2024, 05:06 PM UTC
Duration
1h 31m
Affected: Web ApplicationAPI / ActivConnectData Ingestion
Timeline · 4 updates
  1. investigating Oct 23, 2024, 03:35 PM UTC

    We're experiencing an elevated level of application errors and are currently looking into the issue.

  2. investigating Oct 23, 2024, 03:53 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 23, 2024, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results. Agent data may be delayed over the next few hours.

  4. resolved Oct 23, 2024, 05:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 26, 2024

When selecting uninstall for computer agent, all computer agents are flagged for uninstall.

Detected by Pingoru
Sep 26, 2024, 02:45 PM UTC
Resolved
Sep 26, 2024, 09:05 PM UTC
Duration
6h 19m
Affected: Web Application
Timeline · 3 updates
  1. investigating Sep 26, 2024, 02:45 PM UTC

    Our engineering team is investigating reports where scheduling an uninstall of a computer agent will automatically select all agents for uninstall.

  2. identified Sep 26, 2024, 03:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 26, 2024, 09:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2024

Delay in Weekly Digest Delivery

Detected by Pingoru
Sep 23, 2024, 05:05 PM UTC
Resolved
Sep 24, 2024, 08:13 PM UTC
Duration
1d 3h
Affected: Email Subscriptions
Timeline · 4 updates
  1. investigating Sep 23, 2024, 05:05 PM UTC

    We're experiencing a delay in sending email digests and are currently looking into the issue.

  2. monitoring Sep 23, 2024, 06:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 23, 2024, 06:06 PM UTC

    The weekly digest is processing for all accounts and emails to subscribers should be sent over the next few hours.

  4. resolved Sep 24, 2024, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →