ActivTrak had 41 outages in the last 2 years totaling 98h 38m of downtime — averaging 1.7 incidents per month.
There were 41 ActivTrak outages since September 23, 2024 totaling 98h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of application errors associated with login and dashboards. Our engineering team is currently looking into the issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to recent updates to the backend services that power our third-party integrations, we have incorrectly sent emails indicating 'Action Required' for your ActivTrak Integrations. These emails could specify Outlook, Google Calendar, AzureAD, or HRIS. These were sent in error and should not require further action. There has been no loss of data due to this error, and it will resolve to a healthy state shortly. Please note that over the past month, customers using our Azure AD and Google Calendar integrations have been prompted to update their integrations. If you have not completed this step, please validate your configuration by accessing the ActivTrak application and browsing to 'API & Integrations -> Integrate' and verifying there are no issues. If you see any errors, help is available in our Knowledge Base (https://support.activtrak.com/hc/en-us/categories/360001876271-Integrations-API) or at [email protected]
We're experiencing a delay in sending Insight report subscription emails and are currently looking into the issue.
We're experiencing a delay in sending Insight report subscription emails and errors with downloadable PDF Insight Reports. We are continuing to looking into these issues.
We are no longer seeing any delays in Insight report subscription email deliveries. We are also not seeing any errors with downloadable PDF Insight reports.
We're experiencing an elevated level of API errors and are currently looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of application errors around opening the "Home" submenu item. This makes it difficult to access any home dashboard. We are investigating the root cause of the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented to address the issue with the Home submenu not opening. If you continue to see the issue, refresh you browser to load the latest application changes.
We're experiencing an elevated level of application errors associated with login and are currently looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineering team has identified an increased error rate associated with login/authentication.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineering team is investigating reports of calendar integration errors and data processing latency.
Our engineering team is triggering a re-sync of the calendar integrations for all affected accounts and is monitoring progress.
This incident has been resolved.
We're experiencing an elevated level of errors related to the Command Center dashboard and are currently looking into the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of application errors and are currently looking into the issue.
This incident has been resolved.
We're experiencing an elevated level of application errors and are currently looking into the issue. Agent data may be delayed until a resolution is found.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Our engineering team has identified the issue and continue to work on a fix. We estimate a resolution within the hour. We'll provide further updates as we make progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of application errors and are currently looking into the issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results. Agent data may be delayed over the next few hours.
This incident has been resolved.
Our engineering team is investigating reports where scheduling an uninstall of a computer agent will automatically select all agents for uninstall.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We're experiencing a delay in sending email digests and are currently looking into the issue.
A fix has been implemented and we are monitoring the results.
The weekly digest is processing for all accounts and emails to subscribers should be sent over the next few hours.
This incident has been resolved.