ActivTrak experienced a minor incident on October 20, 2025 affecting Web Application, lasting 21h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 03:22 PM UTC
We are currently experiencing an issue with our support chat system due to a service disruption affecting one of our third-party providers. As a result, the chat feature is temporarily unavailable. While we work to resolve this issue, you can still reach our support team by emailing [email protected]. We remain fully available to assist you through email, and our team will respond as quickly as possible. We are actively monitoring the situation with our chat provider and will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- identified Oct 20, 2025, 03:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 07:50 PM UTC
Our support chat service remains unavailable while our provider works with their upstream vendor to resolve the issue. In the meantime, please reach out to our support team at [email protected] - we're standing by to help and are responding to all email requests. We'll continue monitoring the situation and will update this incident once service is restored.
- resolved Oct 21, 2025, 01:05 PM UTC
The support chat service has been restored and is now fully operational. The issue with our third-party provider has been resolved, and customers can once again reach our support team through the chat feature.