ActivTrak incident

Delayed processing of insights and ActivConnect data for some accounts

Minor Resolved View vendor source →

ActivTrak experienced a minor incident on April 23, 2026 affecting API / ActivConnect, lasting 23h 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 03:09 PM UTC
Resolved
Apr 24, 2026, 02:56 PM UTC
Duration
23h 47m
Detected by Pingoru
Apr 23, 2026, 03:09 PM UTC

Affected components

API / ActivConnect

Update timeline

  1. investigating Apr 23, 2026, 03:09 PM UTC

    Some users may be experiencing delays in insights and ActivConnect reporting data. Our engineering team is looking into the issue.

  2. identified Apr 23, 2026, 04:06 PM UTC

    We have identified the cause of the delays affecting insights and ActivConnect reporting data for some accounts. Our engineering team is actively working on a resolution. We will provide further updates as progress is made.

  3. resolved Apr 24, 2026, 02:56 PM UTC

    The delays affecting insights and ActivConnect reporting data have been resolved. Processing has returned to normal and all data is up to date. We apologize for any inconvenience this may have caused.