Zero Hash Outage History

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There were 10 Zero Hash outages since February 6, 2026 totaling 18h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zerohash.com

Minor April 23, 2026

Delayed Solana Withdrawals & Deposits

Detected by Pingoru
Apr 23, 2026, 07:51 PM UTC
Resolved
Apr 23, 2026, 09:22 PM UTC
Duration
1h 30m
Affected: DEPOSIT & WITHDRAWAL
Timeline · 3 updates
  1. investigating Apr 23, 2026, 07:51 PM UTC

    We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

  2. investigating Apr 23, 2026, 08:22 PM UTC

    We have identified a the root cause and are actively working on a fix.

  3. resolved Apr 23, 2026, 09:22 PM UTC

    All impacted transactions have now been confirmed on-chain.

Read the full incident report →

Major April 16, 2026

Elevated 404 Error Rate on /withdrawals/requests Endpoint

Detected by Pingoru
Apr 16, 2026, 12:59 AM UTC
Resolved
Apr 16, 2026, 02:41 AM UTC
Duration
1h 42m
Affected: DEPOSIT & WITHDRAWAL
Timeline · 3 updates
  1. identified Apr 16, 2026, 12:59 AM UTC

    We are investigating an issue causing elevated 404 error rate on our /withdrawals/requests endpoint. The root cause has been identified and we are working on a fix. We will keep you posted with the progress. Once root cause is fixed we will reprocess all pending withdrawals. Sorry for the inconvenience and feel free to reach out if you have any questions.

  2. identified Apr 16, 2026, 02:14 AM UTC

    We are continuing to work on a the fix deployment. There was an issue with the end testing and we are now taking a different approach to release the fix as soon as possible. The impact is specifically affecting all withdrawals including those initiated via the /convert_withdraw/execute and /payments endpoints. Once the deployment is fully complete, we will execute a replay of all affected transactions to automatically process any withdrawals that were stalled or dropped during this window. We will provide another update as soon as the deployment is finished and the reprocessing has begun. Thank you for your continued patience.

  3. resolved Apr 16, 2026, 02:41 AM UTC

    The incident has been resolved. All impacted withdrawals have been reprocessed. We appreciate your patience while we worked through the issue. Please do not hesitate to reach out if you still see anything abnormal or have any questions.

Read the full incident report →

Minor April 14, 2026

Intermittent delays processing withdrawals on convert withdraw execution

Detected by Pingoru
Apr 14, 2026, 10:19 AM UTC
Resolved
Apr 14, 2026, 02:02 PM UTC
Duration
3h 42m
Affected: DEPOSIT & WITHDRAWAL
Timeline · 4 updates
  1. investigating Apr 14, 2026, 10:19 AM UTC

    We are investigating delays in processing crypto withdrawals that are tied to executions on the /convert_withdraw/execute endpoint. Withdrawals will be processed as soon as the issue is resolved.

  2. identified Apr 14, 2026, 11:15 AM UTC

    A fix has been implemented. The convert_withdraw endpoint is operational again. There is a backlog of withdrawals affected by the incident that are returning 404 on GET /withdrawals/requests endpoint. We are continuing to work on rectifying these.

  3. monitoring Apr 14, 2026, 12:05 PM UTC

    Update: Our team is continuing to process the backlog of withdrawals affected by this incident. Monitoring indicates that new withdrawals should now proceed as expected.

  4. resolved Apr 14, 2026, 02:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 12, 2026

Withdrawal Delays: Stellar Network(USDC.XLM/XLM)

Detected by Pingoru
Apr 12, 2026, 08:56 PM UTC
Resolved
Apr 12, 2026, 09:22 PM UTC
Duration
25m
Affected: DEPOSIT & WITHDRAWALDEPOSIT & WITHDRAWAL
Timeline · 2 updates
  1. identified Apr 12, 2026, 08:56 PM UTC

    We have seen an increase in delays regarding the processing of USDC.XLM and XLM withdrawals. The issue has been traced back to our MPC provider, and we are currently working closely with them to remediate the situation.

  2. resolved Apr 12, 2026, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2026

Delayed BTC Withdrawals

Detected by Pingoru
Apr 03, 2026, 05:45 PM UTC
Resolved
Apr 03, 2026, 06:50 PM UTC
Duration
1h 4m
Affected: DEPOSIT & WITHDRAWAL
Timeline · 2 updates
  1. identified Apr 03, 2026, 05:45 PM UTC

    We are aware of a delay of processing BTC crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

  2. resolved Apr 03, 2026, 06:50 PM UTC

    All impacted transactions have now been confirmed on-chain.

Read the full incident report →

Minor March 23, 2026

Delayed withdrawals and Account Balances Notifications Sync Issue

Detected by Pingoru
Mar 23, 2026, 03:28 PM UTC
Resolved
Mar 23, 2026, 07:08 PM UTC
Duration
3h 40m
Affected: DEPOSIT & WITHDRAWALACCOUNTS
Timeline · 3 updates
  1. identified Mar 23, 2026, 03:28 PM UTC

    We are currently investigating an issue involving delayed withdrawals originating at approximately 12:00 UTC. This appears to be concurrent with a known service disruption affecting account balances notification updates.

  2. identified Mar 23, 2026, 05:32 PM UTC

    Incident Updates Withdrawal Processing: We have successfully resolved the bottleneck affecting pending withdrawals. All previously stuck transactions are now confirmed on-chain. Balance & Notification Sync: Our engineering team has pinpointed the root cause of the current synchronization lag. We have identified the specific count of missed versions causing the discrepancy in account balances updates. We will keep you updated.

  3. resolved Mar 23, 2026, 07:08 PM UTC

    Update: Succeeding Account Balances should now flow as expected. Our engineering team has begun the recovery process to sync the identified missed versions. As this involves a significant volume of data, the full synchronization will take place over an extended period. We are moving this incident to a monitored state and will close this status page. Future updates will be provided to platforms through our support channels.

Read the full incident report →

Minor March 7, 2026

Delays in processing Crypto Withdrawals

Detected by Pingoru
Mar 07, 2026, 01:42 PM UTC
Resolved
Mar 07, 2026, 04:27 PM UTC
Duration
2h 44m
Affected: DEPOSIT & WITHDRAWALDEPOSIT & WITHDRAWAL
Timeline · 4 updates
  1. identified Mar 07, 2026, 01:42 PM UTC

    Our monitoring systems have flagged increased delays in processing crypto withdrawals. The delay is originating from our MPC provider, we are now working internally to fix this issue. We will keep you updated. Thank you for you patience.

  2. identified Mar 07, 2026, 03:46 PM UTC

    Our MPC provider is now implementing a fix to the issue. Once fix is fully implemented, transactions will be confirmed on chain.

  3. monitoring Mar 07, 2026, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 07, 2026, 04:27 PM UTC

    This incident has been resolved and all delayed withdrawals are now confirmed on chain. Thank you for your patience!

Read the full incident report →

Minor March 1, 2026

Client Portal Not Loading

Detected by Pingoru
Mar 01, 2026, 10:42 PM UTC
Resolved
Mar 01, 2026, 11:11 PM UTC
Duration
28m
Affected: Client Portal
Timeline · 2 updates
  1. investigating Mar 01, 2026, 10:42 PM UTC

    We are investigating an issue preventing users from accessing portal.zerohash.com We will provide updates as they become available.

  2. resolved Mar 01, 2026, 11:11 PM UTC

    We have resolved the issue and Client Portal is now back to normal. Thanks for your patience while we worked through the issue.

Read the full incident report →

Minor February 23, 2026

Intermittent Delays Processing Withdrawals

Detected by Pingoru
Feb 23, 2026, 08:38 PM UTC
Resolved
Feb 23, 2026, 10:31 PM UTC
Duration
1h 52m
Affected: DEPOSIT & WITHDRAWAL
Timeline · 3 updates
  1. identified Feb 23, 2026, 08:38 PM UTC

    We have detected a delay in processing withdrawals caused by our MPC provider. Our team is fully aware of the situation and is actively monitoring the resolution process. All pending withdrawals will be re-sent on-chain automatically once the issue is resolved.

  2. monitoring Feb 23, 2026, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 23, 2026, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

Delayed ETH/ERC-20 Withdrawals

Detected by Pingoru
Feb 06, 2026, 11:40 PM UTC
Resolved
Feb 07, 2026, 12:32 AM UTC
Duration
51m
Affected: DEPOSIT & WITHDRAWAL
Timeline · 2 updates
  1. identified Feb 06, 2026, 11:40 PM UTC

    We are aware of a delay of processing ETH and ERC-20 crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

  2. resolved Feb 07, 2026, 12:32 AM UTC

    All impacted transactions have now been confirmed on-chain.

Read the full incident report →

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