Zero Hash Outage History
Zero Hash is up right nowPingoru has recorded 52 incidents for Zero Hash: 43 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 8 of 720 (1%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 6 | 18 of 720 (2%) |
| July 2026 | 4 | 4 of 744 (1%) |
| August 2026 | 1 | 4 of 744 (1%) |
| September 2026 | 2 | 29 of 720 (4%) |
| October 2026 | 3 | 2 of 744 (0%) |
| November 2026 | 0 | 0 of 75 (0%) |
Incidents, newest first
Major October 31, 2026 Delayed Processing Crypto Withdrawals 45m DEPOSIT & WITHDRAWAL
Started Oct 31, 2026, 02:48 AM UTC· resolved Oct 31, 2026, 03:33 AM UTC
- identified Oct 31, 2026, 02:48 AM UTC
We’re aware that crypto withdrawals are currently delayed across multiple assets. Withdrawal requests are being accepted and safely queued, but they are not being sent to the blockchain at this time. Our team has identified the cause and is actively working to restore normal processing.
- monitoring Oct 31, 2026, 03:03 AM UTC
Crypto withdrawal processing has resumed and queued withdrawals are being sent. We’re monitoring while the remaining transactions complete.
- resolved Oct 31, 2026, 03:33 AM UTC
This incident has been resolved. Crypto withdrawal processing has returned to normal, and all queued transactions have been processed. We apologize for the delay and thank you for your patience.
Major October 27, 2026 Account Funding SDK: Session Timeouts and Deposit Failures 15m DEPOSIT & WITHDRAWAL
Started Oct 27, 2026, 08:38 PM UTC· resolved Oct 27, 2026, 08:54 PM UTC
- investigating Oct 27, 2026, 08:38 PM UTC
We are aware of session timeouts currently occurring in the account funding SDK, which are causing deposit failures. Our engineering team is working on the issue. We will keep you updated.
- resolved Oct 27, 2026, 08:54 PM UTC
This incident has been resolved.
Minor October 6, 2026 Delayed Solana (SOL) Withdrawals 33m DEPOSIT & WITHDRAWAL
Started Oct 06, 2026, 09:53 AM UTC· resolved Oct 06, 2026, 10:26 AM UTC
- monitoring Oct 06, 2026, 09:53 AM UTC
We are aware of a delay in the processing of SOL crypto withdrawals. Our MPC provider has investigated the issue and a fix has been implemented, we are monitoring the results.
- resolved Oct 06, 2026, 10:26 AM UTC
All impacted transactions have now been confirmed on-chain.
Minor September 22, 2026 Cosmos (ATOM) Network Issues Causing Withdrawal Delays 22h 47m DEPOSIT & WITHDRAWAL, DEPOSIT & WITHDRAWAL
Started Sep 22, 2026, 02:51 PM UTC· resolved Sep 23, 2026, 01:39 PM UTC
- identified Sep 22, 2026, 02:51 PM UTC
The Cosmos Mainnet network has halted at block 33,086,740, causing a temporary chain-wide outage. The Cosmos Foundation is actively investigating the issue, and we will provide further updates as soon as more information becomes available.
- identified Sep 22, 2026, 11:57 PM UTC
We are still monitoring the status of Cosmos Mainnet, and will provide further updates as soon as more information becomes available. All other assets remain unaffected.
- identified Sep 23, 2026, 07:50 AM UTC
Cosmos Hub validators have announced the network will restart at 12:00 UTC (08:00 EDT) today, September 23. We will continue monitoring through the restart and confirm once ATOM deposits and withdrawals have fully resumed. All other assets remain unaffected.
- resolved Sep 23, 2026, 01:39 PM UTC
The Cosmos network has been successfully restarted, block production has resumed and operations are normal. ATOM deposits and withdrawals are resumed. We will continue to monitor the network for stability.
Major September 9, 2026 ATOM Mainnet Issues Causing Withdrawal Delays 6h 28m DEPOSIT & WITHDRAWAL
Started Sep 09, 2026, 10:44 AM UTC· resolved Sep 09, 2026, 05:13 PM UTC
- monitoring Sep 09, 2026, 10:44 AM UTC
The Cosmos Mainnet has stalled as of block 32,878,318. The issue has been identified and is currently being remediated by the Cosmos Foundation. Our team is monitoring the situation and will provide updates as soon as they are available.
- resolved Sep 09, 2026, 05:13 PM UTC
Cosmos Mainnet has returned to normal functionality.
Minor August 11, 2026 Fund Withdrawal SDK fails to process tag-based withdrawals 4h 4m DEPOSIT & WITHDRAWAL
Started Aug 11, 2026, 06:52 PM UTC· resolved Aug 11, 2026, 10:56 PM UTC
- investigating Aug 11, 2026, 06:52 PM UTC
We are currently investigating an issue affecting tag-based withdrawals made through our SDK. Our team is actively working on a resolution and will share updates as soon as possible.
- identified Aug 11, 2026, 07:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 11, 2026, 10:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 11, 2026, 10:56 PM UTC
This incident has been resolved.
Minor July 29, 2026 Delays In Broadcasting XRP Withdrawals 55m DEPOSIT & WITHDRAWAL, DEPOSIT & WITHDRAWAL
Started Jul 29, 2026, 11:36 AM UTC· resolved Jul 29, 2026, 12:31 PM UTC
- monitoring Jul 29, 2026, 11:36 AM UTC
Our MPC technology provider is investigating an issue finalizing transactions on the XRP network Withdrawals on the network are delayed, and will be sent on-chain automatically following issue resolution
- resolved Jul 29, 2026, 12:31 PM UTC
This incident has now been resolved
Major July 20, 2026 High Rrror Rate on RFQ and convert_withdraw Endpoints 1h 8m TRANSACT, TRADING
Started Jul 20, 2026, 06:35 AM UTC· resolved Jul 20, 2026, 07:44 AM UTC
- investigating Jul 20, 2026, 06:35 AM UTC
We are aware of high 503 error rate on /liquidity, /payment and /convert_withdraw endpoints. The team is actively looking into this and we will provide an update in 30 mins. Meanwhile RFQ requests and executions will be affected.
- monitoring Jul 20, 2026, 07:14 AM UTC
A fix has been implemented and the affected endpoints were back up at around 07:00 UTC. We are monitoring the services and will update once confirming issue is fully resolved.
- resolved Jul 20, 2026, 07:44 AM UTC
This incident has been resolved. All impacted services are operational and stable. Thanks for your patience while we work through this and feel free to reach out to support if you have any questions.
Major July 4, 2026 Account Funding SDK: Session Timeouts and Deposit Failures 1h 51m DEPOSIT & WITHDRAWAL
Started Jul 04, 2026, 05:20 PM UTC· resolved Jul 04, 2026, 07:11 PM UTC
- investigating Jul 04, 2026, 05:20 PM UTC
We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.
- identified Jul 04, 2026, 05:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 04, 2026, 06:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 04, 2026, 07:11 PM UTC
This incident has been resolved.
Notice July 2, 2026 Delay in Crediting Deposits 4h 30m DEPOSIT & WITHDRAWAL
Started Jul 02, 2026, 07:09 PM UTC· resolved Jul 02, 2026, 11:39 PM UTC
- monitoring Jul 02, 2026, 07:09 PM UTC
We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. We appreciate your patience while we resolve this issue.
- resolved Jul 02, 2026, 11:39 PM UTC
All impacted deposits have been credited.
Major June 29, 2026 Delays processing withdrawals, deposits, executions and trades 7h 41m DEPOSIT & WITHDRAWAL, TRADING, DEPOSIT & WITHDRAWAL, TRADES and 2 more
Started Jun 29, 2026, 02:05 PM UTC· resolved Jun 29, 2026, 09:47 PM UTC
- identified Jun 29, 2026, 02:05 PM UTC
We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades
- identified Jun 29, 2026, 02:06 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 29, 2026, 03:22 PM UTC
We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution
- identified Jun 29, 2026, 05:22 PM UTC
We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.
- monitoring Jun 29, 2026, 06:03 PM UTC
A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.
- monitoring Jun 29, 2026, 07:10 PM UTC
Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.
- resolved Jun 29, 2026, 09:47 PM UTC
This incident has been resolved.
Minor June 25, 2026 Delay in Crediting Deposits on Polygon Network 4h 2m DEPOSIT & WITHDRAWAL
Started Jun 25, 2026, 08:06 PM UTC· resolved Jun 26, 2026, 12:09 AM UTC
- identified Jun 25, 2026, 08:06 PM UTC
We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.
- resolved Jun 26, 2026, 12:09 AM UTC
We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.
Minor June 22, 2026 Delays in processing Crypto Withdrawals 43m DEPOSIT & WITHDRAWAL, DEPOSIT & WITHDRAWAL
Started Jun 22, 2026, 02:34 PM UTC· resolved Jun 22, 2026, 03:17 PM UTC
- investigating Jun 22, 2026, 02:34 PM UTC
We've noticed an increased delay in processing Solana Withdrawals. Our team is now currently investigating. We will keep you posted.
- investigating Jun 22, 2026, 02:34 PM UTC
We are continuing to investigate this issue.
- identified Jun 22, 2026, 02:50 PM UTC
Update: The issue stems to our MPC provider partner which is currently experiencing in processing outgoing transactions. Multiple crypto currencies are now affected by these delays.
- monitoring Jun 22, 2026, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 22, 2026, 03:17 PM UTC
This incident has been resolved.
Minor June 18, 2026 Delayed Stellar (XLM) Withdrawals & Deposits 40m DEPOSIT & WITHDRAWAL
Started Jun 18, 2026, 09:49 PM UTC· resolved Jun 18, 2026, 10:29 PM UTC
- identified Jun 18, 2026, 09:49 PM UTC
We are aware of a delay of processing crypto withdrawals on Stellar (XLM) network. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
- resolved Jun 18, 2026, 10:29 PM UTC
All impacted transaction have been confirmed on-chain.
Minor June 7, 2026 Delays in processing Crypto Withdrawals 2h 46m DEPOSIT & WITHDRAWAL, DEPOSIT & WITHDRAWAL
Started Jun 07, 2026, 11:57 AM UTC· resolved Jun 07, 2026, 02:44 PM UTC
- identified Jun 07, 2026, 11:57 AM UTC
Our team noticed a delay in crypto withdrawals and upon further investigation, this was caused by our MPC provider. We are working closely with them to resolve this issue. Thank you for your patience.
- identified Jun 07, 2026, 11:58 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 07, 2026, 12:17 PM UTC
A fix has been implemented by our MPC provider. We are now monitoring the results
- resolved Jun 07, 2026, 02:44 PM UTC
This incident has been resolved.
Minor June 2, 2026 Degraded Performance: Account Funding SDK 1h 32m FUND
Started Jun 02, 2026, 01:14 PM UTC· resolved Jun 02, 2026, 02:47 PM UTC
- identified Jun 02, 2026, 01:14 PM UTC
We are currently investigating an issue with our Account Funding SDK. Some users may experience intermittent loading issues or a blank screen when attempting to fund their accounts. Our engineering team is actively diagnosing the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.
- monitoring Jun 02, 2026, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2026, 02:47 PM UTC
This incident has been resolved.
Major May 28, 2026 Degraded Client Portal Performance 1h 25m Client Portal
Started May 28, 2026, 11:22 PM UTC· resolved May 29, 2026, 12:48 AM UTC
- investigating May 28, 2026, 11:22 PM UTC
We are investigating an issue preventing users from accessing the Client Portal; API calls are not impacted. We will provide updates as they become available
- resolved May 29, 2026, 12:48 AM UTC
A fix has been implemented and our Client Portal is functioning as expected.
Minor May 27, 2026 Developer documentation site unavailable 6h 11m Website
Started May 27, 2026, 03:35 PM UTC· resolved May 27, 2026, 09:47 PM UTC
- monitoring May 27, 2026, 03:35 PM UTC
We are aware that our developer documentation site is currently unavailable. The issue has been traced to our third-party documentation hosting provider, which is experiencing an ongoing outage on their side. The zerohash API and platform are not affected — trading, settlement, withdrawals, and all platform operations are running normally. We are monitoring our provider's status page and will post an update as soon as service is restored.
- monitoring May 27, 2026, 04:17 PM UTC
A fix has been implemented and access to our documentation has been restored. We are still monitoring the situation and will provide additional updates as soon as possible.
- monitoring May 27, 2026, 05:48 PM UTC
Our third-party documentation hosting provider is still experiencing intermittent issues. We are actively monitoring the situation.
- resolved May 27, 2026, 09:47 PM UTC
This incident has been resolved.
Minor May 22, 2026 Delayed ETH Withdrawals & Deposits 12m DEPOSIT & WITHDRAWAL
Started May 22, 2026, 04:51 PM UTC· resolved May 22, 2026, 05:03 PM UTC
- identified May 22, 2026, 04:51 PM UTC
We are aware of a delay of processing Ethereum (ETH) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
- resolved May 22, 2026, 05:03 PM UTC
All impacted transactions have now been confirmed on-chain.
Minor May 19, 2026 Delayed Solana Withdrawals & Deposits 37m DEPOSIT & WITHDRAWAL
Started May 19, 2026, 11:57 PM UTC· resolved May 20, 2026, 12:35 AM UTC
- identified May 19, 2026, 11:57 PM UTC
We are aware of a delay of processing Solana (SOL) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
- resolved May 20, 2026, 12:35 AM UTC
All impacted transactions have now been confirmed on-chain.
Minor April 23, 2026 Delayed Solana Withdrawals & Deposits 1h 30m DEPOSIT & WITHDRAWAL
Started Apr 23, 2026, 07:51 PM UTC· resolved Apr 23, 2026, 09:22 PM UTC
- investigating Apr 23, 2026, 07:51 PM UTC
We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.
- investigating Apr 23, 2026, 08:22 PM UTC
We have identified a the root cause and are actively working on a fix.
- resolved Apr 23, 2026, 09:22 PM UTC
All impacted transactions have now been confirmed on-chain.
Major April 16, 2026 Elevated 404 Error Rate on /withdrawals/requests Endpoint 1h 42m DEPOSIT & WITHDRAWAL
Started Apr 16, 2026, 12:59 AM UTC· resolved Apr 16, 2026, 02:41 AM UTC
- identified Apr 16, 2026, 12:59 AM UTC
We are investigating an issue causing elevated 404 error rate on our /withdrawals/requests endpoint. The root cause has been identified and we are working on a fix. We will keep you posted with the progress. Once root cause is fixed we will reprocess all pending withdrawals. Sorry for the inconvenience and feel free to reach out if you have any questions.
- identified Apr 16, 2026, 02:14 AM UTC
We are continuing to work on a the fix deployment. There was an issue with the end testing and we are now taking a different approach to release the fix as soon as possible. The impact is specifically affecting all withdrawals including those initiated via the /convert_withdraw/execute and /payments endpoints. Once the deployment is fully complete, we will execute a replay of all affected transactions to automatically process any withdrawals that were stalled or dropped during this window. We will provide another update as soon as the deployment is finished and the reprocessing has begun. Thank you for your continued patience.
- resolved Apr 16, 2026, 02:41 AM UTC
The incident has been resolved. All impacted withdrawals have been reprocessed. We appreciate your patience while we worked through the issue. Please do not hesitate to reach out if you still see anything abnormal or have any questions.
Minor April 14, 2026 Intermittent delays processing withdrawals on convert withdraw execution 3h 42m DEPOSIT & WITHDRAWAL
Started Apr 14, 2026, 10:19 AM UTC· resolved Apr 14, 2026, 02:02 PM UTC
- investigating Apr 14, 2026, 10:19 AM UTC
We are investigating delays in processing crypto withdrawals that are tied to executions on the /convert_withdraw/execute endpoint. Withdrawals will be processed as soon as the issue is resolved.
- identified Apr 14, 2026, 11:15 AM UTC
A fix has been implemented. The convert_withdraw endpoint is operational again. There is a backlog of withdrawals affected by the incident that are returning 404 on GET /withdrawals/requests endpoint. We are continuing to work on rectifying these.
- monitoring Apr 14, 2026, 12:05 PM UTC
Update: Our team is continuing to process the backlog of withdrawals affected by this incident. Monitoring indicates that new withdrawals should now proceed as expected.
- resolved Apr 14, 2026, 02:02 PM UTC
This incident has been resolved.
Minor April 12, 2026 Withdrawal Delays: Stellar Network(USDC.XLM/XLM) 25m DEPOSIT & WITHDRAWAL, DEPOSIT & WITHDRAWAL
Started Apr 12, 2026, 08:56 PM UTC· resolved Apr 12, 2026, 09:22 PM UTC
- identified Apr 12, 2026, 08:56 PM UTC
We have seen an increase in delays regarding the processing of USDC.XLM and XLM withdrawals. The issue has been traced back to our MPC provider, and we are currently working closely with them to remediate the situation.
- resolved Apr 12, 2026, 09:22 PM UTC
This incident has been resolved.
Minor April 3, 2026 Delayed BTC Withdrawals 1h 4m DEPOSIT & WITHDRAWAL
Started Apr 03, 2026, 05:45 PM UTC· resolved Apr 03, 2026, 06:50 PM UTC
- identified Apr 03, 2026, 05:45 PM UTC
We are aware of a delay of processing BTC crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.
- resolved Apr 03, 2026, 06:50 PM UTC
All impacted transactions have now been confirmed on-chain.