Zero Hash Outage History

Zero Hash had 42 outages in the last 2 years totaling 36h 54m of downtime — averaging 1.7 incidents per month.

There were 42 Zero Hash outages since July 1, 2025 totaling 36h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zerohash.com

Minor October 27, 2025

Confirmation Emails Temporarily Unavailable

Detected by Pingoru: Oct 27, 2025, 10:44 AM UTC
Resolved: Oct 27, 2025, 11:59 AM UTC
Duration: 1h 14m

Affected: Secondary Portal

Timeline · 3 updates

investigating Oct 27, 2025, 10:44 AM UTC

We are currently experiencing an issue with our email service. This is preventing some confirmation emails and reports from being sent. Please note that all transactions are still being processed normally - the issue only affects email notifications.
identified Oct 27, 2025, 11:50 AM UTC

The issue has been identified and we are working to resolve.
resolved Oct 27, 2025, 11:59 AM UTC

This issue has been resolved.

Read the full incident report →

Minor October 23, 2025

Intermittent Delays on Processing Crypto Withdrawals

Detected by Pingoru: Oct 23, 2025, 01:30 AM UTC
Resolved: Oct 23, 2025, 07:11 AM UTC
Duration: 5h 41m

Timeline · 5 updates

investigating Oct 23, 2025, 01:30 AM UTC

We have noticed an increased in delay of processing crypto withdrawals. Our team is currently investigating the issue. Apologies for the inconvenience.
investigating Oct 23, 2025, 02:23 AM UTC

Update: We are looking at a probable cause of this issue of delayed withdrawals. Investigation is still in progress. We will keep you updated on any improvements.
monitoring Oct 23, 2025, 02:33 AM UTC

We have identified the root cause and a fix was deployed in production environment. Improvements are now being seen for the delayed transactions. We will keep monitoring until all transactions are out on-chain. Thank you and appreciate you patience here.
monitoring Oct 23, 2025, 06:04 AM UTC

Update: Crypto withdrawals should be back on processing as usual. We are now processing old transactions that are not still confirming on-chain. We will keep you posted once all transactions are confirmed on-chain. Thank you and we appreciate your patience.
resolved Oct 23, 2025, 07:11 AM UTC

This incident has now been resolved. Old withdrawals are now confirming on-chain. Thank you again for your patience.

Read the full incident report →

Minor October 16, 2025

PROD/CERT Elevated Error Rate on /withdrawals/estimate_network_fee endpoint

Detected by Pingoru: Oct 16, 2025, 10:56 PM UTC
Resolved: Oct 17, 2025, 12:42 AM UTC
Duration: 1h 45m

Affected: REST Gateway

Timeline · 3 updates

investigating Oct 16, 2025, 10:56 PM UTC

We are investigating an issue causing the elevated error rate calls on /withdrawals/estimate_network_fee endpoint.
identified Oct 17, 2025, 12:05 AM UTC

The issue has been identified and a fix is being implemented.
resolved Oct 17, 2025, 12:42 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

ETH Withdrawal Delays Due to Gas Spike

Detected by Pingoru: Oct 13, 2025, 12:27 PM UTC
Resolved: Oct 13, 2025, 03:23 PM UTC
Duration: 2h 55m

Timeline · 3 updates

monitoring Oct 13, 2025, 12:27 PM UTC

Our team is aware of delays with processing withdrawals on ETH due to a spike in Gas price. Impacted withdrawals will be confirmed on-chain once gas prices come back down. Updates will be provided as we progress.
monitoring Oct 13, 2025, 02:25 PM UTC

We are continuing to monitor the situation as ETH withdrawals are being confirmed on chain slower than usual. We will continue to update as we progress.
resolved Oct 13, 2025, 03:23 PM UTC

All impacted transactions have now been confirmed on-chain.

Read the full incident report →

Minor October 10, 2025

PROD ETH/ ERC-20 withdrawal delays

Detected by Pingoru: Oct 10, 2025, 11:20 PM UTC
Resolved: Oct 11, 2025, 05:10 AM UTC
Duration: 5h 50m

Timeline · 3 updates

identified Oct 10, 2025, 11:20 PM UTC

Our team noticed a delay in processing ETH/ERC-20 crypto withdrawals. We have identified the issue and a fix is being implemented. We apologize for any inconvenience. We will keep you posted for any updates.
identified Oct 11, 2025, 02:51 AM UTC

A solution is being implemented to expedite delayed ETH & ERC-20 transactions.
resolved Oct 11, 2025, 05:10 AM UTC

This incident has been resolved. Impacted withdrawals are now processed and confirmed on chain.

Read the full incident report →

Minor October 10, 2025

ETH / ERC-20 Withdrawal Delays

Detected by Pingoru: Oct 10, 2025, 04:23 PM UTC
Resolved: Oct 10, 2025, 04:51 PM UTC
Duration: 28m

Timeline · 2 updates

investigating Oct 10, 2025, 04:23 PM UTC

Our team is aware of a delay in processing ETH / ERC-20 withdrawals and are actively investigating. All impacted transactions will be confirmed on-chain automatically following issue resolution.
resolved Oct 10, 2025, 04:51 PM UTC

All impacted transactions have now been confirmed on-chain.

Read the full incident report →

Minor October 3, 2025

Delayed Trade Settlement

Detected by Pingoru: Oct 03, 2025, 02:52 AM UTC
Resolved: Oct 03, 2025, 04:02 AM UTC
Duration: 1h 10m

Affected: TRANSACT

Timeline · 2 updates

investigating Oct 03, 2025, 02:52 AM UTC

Our team is aware of delays with trade settlement and we are actively investigating. Updates will be provided as we progress.
resolved Oct 03, 2025, 04:02 AM UTC

This incident has been resolved. The delayed trades have been correctly settled. Thanks for your patience while we worked through this issue.

Read the full incident report →

Minor October 2, 2025

PROD Intermittent Delays on Crypto Withdrawals

Detected by Pingoru: Oct 02, 2025, 04:39 PM UTC
Resolved: Oct 02, 2025, 06:26 PM UTC
Duration: 1h 47m

Timeline · 2 updates

identified Oct 02, 2025, 04:39 PM UTC

We noticed intermittent delays on crypto withdrawals related with an incident with our MPC provider. Root cause has been identified, and we will post for any updates. Apologies for inconvenience.
resolved Oct 02, 2025, 06:26 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 1, 2025

SOL Transactions Stuck in Pending but Confirmed On Chain

Detected by Pingoru: Oct 01, 2025, 02:47 AM UTC
Resolved: Oct 01, 2025, 04:05 AM UTC
Duration: 1h 18m

Timeline · 2 updates

investigating Oct 01, 2025, 02:47 AM UTC

We have noticed delay in confirming SOL transactions in our ledger. The SOL withdrawals are confirmed on chain but the status are not being updated in time. We are investigating the issue and will provide an update soon.
resolved Oct 01, 2025, 04:05 AM UTC

This incident has been resolved. All delayed SOL withdrawals are processed and in the correct status. Thank you for your patience while we worked through this!

Read the full incident report →

Major September 11, 2025

Delays processing crypto withdrawals

Detected by Pingoru: Sep 11, 2025, 01:02 AM UTC
Resolved: Sep 11, 2025, 01:37 AM UTC
Duration: 34m

Timeline · 3 updates

investigating Sep 11, 2025, 01:02 AM UTC

We are aware of a delay in processing crypto withdrawals and are actively investigating. Impacted transactions will be sent on-chain automatically following issue resolution.
identified Sep 11, 2025, 01:22 AM UTC

We have identified the root cause and are implementing a fix.
resolved Sep 11, 2025, 01:37 AM UTC

We have seen our transaction processing engine functioning as expected. All impacted transactions have been confirmed on-chain.

Read the full incident report →

Minor September 10, 2025

Polygon Mainnet Issues Causing Withdrawal Delays

Detected by Pingoru: Sep 10, 2025, 02:45 PM UTC
Resolved: Sep 10, 2025, 06:42 PM UTC
Duration: 3h 57m

Timeline · 2 updates

monitoring Sep 10, 2025, 02:45 PM UTC

Our team is aware of mainnet partial outage issue affecting the Polygon network and this is delaying some withdrawals. We will continue to monitor the situation and provide updates if needed.
resolved Sep 10, 2025, 06:42 PM UTC

All impacted transactions have been confirmed on-chain.

Read the full incident report →

Notice August 25, 2025

Elevated errors on Deposits, Withdrawals, and Convert Withdraw RFQ endpoints

Detected by Pingoru: Aug 25, 2025, 06:30 PM UTC
Resolved: Aug 25, 2025, 06:47 PM UTC
Duration: 17m

Affected: ONBOARDING

Timeline · 2 updates

investigating Aug 25, 2025, 06:30 PM UTC

We have identified an issue causing elevated error rate on our endpoints: Deposits, Withdrawals , Convert Withdraw RFQ. Investigation is in progress and we will constantly updating for any improvements. Apologies for the inconvenience.
resolved Aug 25, 2025, 06:47 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 22, 2025

Delays Processing ETH Transactions On-Chain

Detected by Pingoru: Aug 22, 2025, 02:37 PM UTC
Resolved: Aug 22, 2025, 04:07 PM UTC
Duration: 1h 30m

Timeline · 3 updates

investigating Aug 22, 2025, 02:37 PM UTC

Please be advised that we are currently experiencing an issue processing ETH withdrawals on-chain. We are working with our MPC provider to have this resolved and we will continue to provide updates as we progress.
monitoring Aug 22, 2025, 03:38 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 22, 2025, 04:07 PM UTC

This incident has been resolved

Read the full incident report →

Minor August 18, 2025

Elevated error rates in PROD - /liquidity/rfq and convert_withdraw/rfq endpoints

Detected by Pingoru: Aug 18, 2025, 08:01 PM UTC
Resolved: Aug 18, 2025, 09:03 PM UTC
Duration: 1h 2m

Affected: ACCOUNT FUNDING

Timeline · 2 updates

investigating Aug 18, 2025, 08:01 PM UTC

We are experiencing an issue of elevated error rates on our endpoints: /liquidity/rfq and convert_withdraw/rfq. Investigation is currently in progress. Any improvements will be constantly posted. Apologies for the inconvenience.
resolved Aug 18, 2025, 09:03 PM UTC

This incident has been resolved.

Read the full incident report →

Notice August 15, 2025

Transactions and balance updates issues on Ethereum blockchain

Detected by Pingoru: Aug 15, 2025, 01:30 PM UTC
Resolved: Aug 15, 2025, 03:00 PM UTC
Duration: 1h 29m

Timeline · 3 updates

identified Aug 15, 2025, 01:30 PM UTC

Our transaction processing infrastructure is currently experiencing an issue that is causing issues with finalizing transactions on Ethereum blockchain. We are actively investigating this issue.
monitoring Aug 15, 2025, 02:41 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 15, 2025, 03:00 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 11, 2025

Delays Processing SOL Withdrawals

Detected by Pingoru: Aug 11, 2025, 09:44 AM UTC
Resolved: Aug 11, 2025, 12:48 PM UTC
Duration: 3h 4m

Timeline · 4 updates

investigating Aug 11, 2025, 09:44 AM UTC

We are currently experience some delays in processing Solana withdrawals. We are investigating the root cause and are working through the queue. All impacted transactions will be confirmed on-chain once this incident has been resolved.
identified Aug 11, 2025, 10:51 AM UTC

The issue has been identified and we are working to implement a fix.
monitoring Aug 11, 2025, 12:00 PM UTC

A fix has been implemented and new SOL transactions are successfully being processed. All delayed transactions will be processed shortly.
resolved Aug 11, 2025, 12:48 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 23, 2025

Delayed Crypto Withdrawals and Deposits

Detected by Pingoru: Jul 23, 2025, 12:20 AM UTC
Resolved: Jul 23, 2025, 03:07 AM UTC
Duration: 2h 47m

Timeline · 3 updates

identified Jul 23, 2025, 12:20 AM UTC

Our team is aware of delays with processing crypto withdrawals, and we are actively investigating. All impacted transactions will be confirmed on-chain once the incident has been resolved. We will provide updates as soon as we can.
monitoring Jul 23, 2025, 01:54 AM UTC

A fix has been implemented and we are monitoring the results. Most of the delayed withdrawals and deposits have been processed and we will update the status once all clear.
resolved Jul 23, 2025, 03:07 AM UTC

This incident has been resolved. All delayed withdrawals and deposits are processed. Thanks for your patience.

Read the full incident report →