Zero Hash Outage History
Zero Hash is up right nowPingoru has recorded 50 incidents for Zero Hash: 42 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 8 of 720 (1%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 6 | 18 of 720 (2%) |
| July 2026 | 4 | 8 of 744 (1%) |
| August 2026 | 1 | 4 of 744 (1%) |
| September 2026 | 2 | 29 of 720 (4%) |
| October 2026 | 1 | 1 of 565 (0%) |
Incidents, newest first
Notice February 2, 2026 Withdrawal Delays Due to Gas Spike 13h 57m DEPOSIT & WITHDRAWAL
Started Feb 02, 2026, 04:13 AM UTC· resolved Feb 02, 2026, 06:11 PM UTC
- monitoring Feb 02, 2026, 04:13 AM UTC
Our team is aware of delays with processing withdrawals on BTC, ETH, USDC and USDT due to a spike in Gas / Fee. Impacted withdrawals will be confirmed on-chain once Gas / Fee price come back down. Updates will be provided as we progress.
- monitoring Feb 02, 2026, 05:25 AM UTC
We are still monitoring the GAS spike and working with our MPC provider to speed up the low fee transactions. We will keep you updated with the progress and let you know once the withdrawals are out on chain.
- monitoring Feb 02, 2026, 07:39 AM UTC
We are continuing to monitor the GAS fee and work on speeding up the process. Currently the withdrawals are still pending on chain and we will let you know once they are confirmed on chain.
- monitoring Feb 02, 2026, 10:09 AM UTC
We are continuing to work on speeding up the oldest transactions in order to clear the backlog affected by this spike in Gas fees.
- monitoring Feb 02, 2026, 12:06 PM UTC
We are actively addressing the stuck transactions. An issue with the transaction boost API delayed initial recovery efforts, but a fix is currently being implemented. Once resolved, all queued transactions will be processed on-chain. Thank you for your patience.
- monitoring Feb 02, 2026, 01:45 PM UTC
Update on stuck transactions: We identified an issue with the boost API that delayed our recovery timeline. A fix is still currently being implemented. Once finalized, all queued transactions will clear on-chain. We will keep you updated.
- monitoring Feb 02, 2026, 03:21 PM UTC
Status Update: We recently deployed a fix for the incident. However, monitoring shows that only a small number of transactions have been processed on-chain. In addition to the initial implementation, our engineering team is developing an improved solution to address the remaining issues. We will keep you updated.
- monitoring Feb 02, 2026, 04:11 PM UTC
Update: Our engineering team has deployed a fix and based on the oldest transactions, we are now slowly processing these as expected. Please be aware that due to the volume of these transactions, it will take time to get these out, but bear with us we will keep you updated.
- resolved Feb 02, 2026, 06:11 PM UTC
We have successfully boosted all ETH stuck withdrawals and are now out on chain. Thank you for your patience.
Minor January 29, 2026 Withdrawal Delays on Multiple Assets 10h 3m DEPOSIT & WITHDRAWAL
Started Jan 29, 2026, 06:12 AM UTC· resolved Jan 29, 2026, 04:15 PM UTC
- investigating Jan 29, 2026, 06:12 AM UTC
Our team is aware of delays with processing withdrawals on multiple crypto assets. We are actively investigating the issue and will share an update once root cause is identified.
- identified Jan 29, 2026, 06:37 AM UTC
Withdrawals are delayed due to an issue with our MPC provider. We are working with them to resolve the issue and get the withdrawals out on chain as soon as possible.
- monitoring Jan 29, 2026, 07:32 AM UTC
Our MPC provider has deployed a fix and we have observed withdrawals going out gradually now. We will keep monitoring and update once all delayed withdrawals are processed.
- monitoring Jan 29, 2026, 10:50 AM UTC
We are continuing to wait for a full resolution from our MPC provider. Earlier a fix was declared but after some time the system degraded and transactions are now blocked again. All withdrawals will be processed as soon as this issue has been resolved.
- monitoring Jan 29, 2026, 12:51 PM UTC
We are continuing to monitor the situation. While some transactions are slowly going out, we are still waiting for a full issue resolution from our MPC provider.
- monitoring Jan 29, 2026, 01:57 PM UTC
We are continuing to monitor the issue on our providers side. While some of the backlog has been cleared, there are still a number of delayed transactions that are not finalised
- monitoring Jan 29, 2026, 03:22 PM UTC
We are continuing to wait for a fix from our MPC technology provider. A lot of delayed transactions have been confirmed on chain but there is still a backlog of transactions on POLYGON and AVAX. We'll continue to provide updates as they are available.
- resolved Jan 29, 2026, 04:15 PM UTC
This issue has been resolved.
Major January 21, 2026 Elevated 503 Errors on Multiple Endpoints 11h 18m PARTICIPANTS, TRANSACT, TRADING, DEPOSIT & WITHDRAWAL
Started Jan 21, 2026, 10:54 PM UTC· resolved Jan 22, 2026, 10:12 AM UTC
- investigating Jan 21, 2026, 10:54 PM UTC
We are actively investigating an issue causing elevated error rates and degraded service availability across multiple endpoints. Our team is aware of the impact and are currently all-hands on this incident. We will provide updates as soon as we can.
- identified Jan 22, 2026, 12:11 AM UTC
We have identified the root cause of the issue and are working on a fix. We are still all-hands on the issue, but do not have an ETA at this stage yet.
- identified Jan 22, 2026, 03:25 AM UTC
We are continuing to work on the fix. Incident was caused by our internal messaging system outage and now we are in the final stage of restoring it. We will keep you posted with the progress.
- identified Jan 22, 2026, 06:00 AM UTC
We are continuing to work on the fix. Due to the huge amount of data to recover in our internal messaging system, it is taking longer than expected. We are now switching strategy to backup the data and restart the system. ETA still not available but our entire Engineering team and the leaders are continuing to work with external vendor to address this as soon as possible
- identified Jan 22, 2026, 07:27 AM UTC
We are continuing to work on the fix. We sincerely apologise for the delay in resoving the incident. Keeping you updated on where we stand, we’re almost at the point where we have all the data backed up, then we can reset the messaging system and restore the data. We will make sure to provide a detailed RCA after this is resolved.
- identified Jan 22, 2026, 08:29 AM UTC
We are still actively in the progress of backing up all the data in cluster. Once the backup is done we will reset the internal messaging system and bring all the services back online. For full transparency and to keep everyone in loop, here's a recap of the incident: Multiple services degraded due to our internal messaging system outage. Trading, Participants, Transact, Deposits and Withdrawals are impacted. Root cause of messaging system outage: The root cause was traced to an inefficiency in how our internal messaging system queries data. A specific function was creating and destroying connections much more rapidly than intended, which placed excessive stress on the infrastructure and ultimately led to the overload. Root cause of delay in messaging system recovery: As this is the core communication system to our services, we were all hands on backing up the cluster. But due to the amount of data we need to recover it’s taking a long time and we are assessing all of our options to accelerate the recovery process. Current status: we’re almost at the point where we have all the data backed up, then we can reset the messaging system and restore the data to bring all services back online.
- identified Jan 22, 2026, 09:06 AM UTC
Current status: In-Progress The backup has been complete and we are now working on rebooting the messaging system and restoring all of the data. Following that, we will work on getting all of the impacted services back online as quickly as possible. In tandem, a fix for the underlying root cause of the outage has been prepped and will be rolled out accordingly once the reboot of the messaging system has finished. Thank you for your patience, Our team is all hands on deck here and we're optimistic that the incident will be resolved soon. We will provide another update in 30 minutes.
- monitoring Jan 22, 2026, 09:30 AM UTC
Status Update: The reboot was successful and we are seeing positive results as our applications come back online. We are still actively monitoring the situation as we work to ensure everything is back to a stable and healthy state. We have also started to process a large backlog of transactions. As of now, we are estimating a resolution of ~1 hour but we will continue to provide updates should anything change.
- resolved Jan 22, 2026, 10:12 AM UTC
The incident has been resolved. All systems are healthy and back online again following the reboot and rollout of final fixes in all environments.
Minor January 14, 2026 Intermittent Delays on Processing Withdrawals and Settlements 4h 22m TRADING, DEPOSIT & WITHDRAWAL
Started Jan 14, 2026, 07:24 PM UTC· resolved Jan 14, 2026, 11:46 PM UTC
- identified Jan 14, 2026, 07:24 PM UTC
We have seen delays in processing withdrawals and settlements. Our team is now working to fix the issue. We sincerely apologize for the inconvenience
- resolved Jan 14, 2026, 11:46 PM UTC
This incident has been resolved.
Minor January 12, 2026 Delays Processing Settlements and Withdrawals 4h 28m TRADING, DEPOSIT & WITHDRAWAL
Started Jan 12, 2026, 09:08 PM UTC· resolved Jan 13, 2026, 01:37 AM UTC
- identified Jan 12, 2026, 09:08 PM UTC
Please be advised that we are aware of ongoing delay in processing settlements and withdrawals. We have identified the issue and our team is now working to resolve this issue.
- resolved Jan 13, 2026, 01:37 AM UTC
The incident is now resolved. All delayed withdrawals are now confirmed on-chain. Thank you for your patience.
Notice January 5, 2026 [POLYGON Network] Withdrawal Delays Due to Gas Spike 1h 23m DEPOSIT & WITHDRAWAL
Started Jan 05, 2026, 04:23 AM UTC· resolved Jan 05, 2026, 05:47 AM UTC
- identified Jan 05, 2026, 04:23 AM UTC
Our team is aware of delays with processing withdrawals on Polygon network due to a spike in Gas price. Impacted withdrawals will be confirmed on-chain once Gas price come back down. Updates will be provided as we progress.
- resolved Jan 05, 2026, 05:47 AM UTC
All delayed withdrawals are out on chain now. Thanks for your patience while we work through the issue.
Minor December 24, 2025 Intermittent Delays Processing Settlements and Withdrawals 38m DEPOSIT & WITHDRAWAL
Started Dec 24, 2025, 06:42 PM UTC· resolved Dec 24, 2025, 07:21 PM UTC
- investigating Dec 24, 2025, 06:42 PM UTC
We have noticed a delay in processing settlements and withdrawals. Our team is aware of the issue and are actively investigating the situation. Transactions will be confirmed on-chain automatically following issue resolution.
- monitoring Dec 24, 2025, 06:54 PM UTC
We have restarted impacted services and have seen settlements and withdrawals functioning as expected. We will continue to monitor the situation.
- resolved Dec 24, 2025, 07:21 PM UTC
This incident has been resolved.
Minor December 19, 2025 Intermittent delays processing trades, executions and convert_withdraw transactions 56m DEPOSIT & WITHDRAWAL, TRADING, TRADES, CRYPTO BUY & SELL
Started Dec 19, 2025, 11:28 AM UTC· resolved Dec 19, 2025, 12:25 PM UTC
- investigating Dec 19, 2025, 11:28 AM UTC
We are currently investigating delays in processing crypto withdrawals, deposits, executions and trades
- monitoring Dec 19, 2025, 11:48 AM UTC
Transaction processing has stabilised and the system is operational. We are continuing to monitor cloesly.
- resolved Dec 19, 2025, 12:25 PM UTC
This incident has been resolved
Minor December 16, 2025 Elevated Error Rate on GET /trades Endpoint 2h 21m TRADING, ACCOUNTS
Started Dec 16, 2025, 11:33 AM UTC· resolved Dec 16, 2025, 01:55 PM UTC
- investigating Dec 16, 2025, 11:33 AM UTC
We are investigating an issue causing elevated error rate on our GET /trades endpoint The error response is 504 Gateway Timeout. We will continue to provide updates as we progress
- identified Dec 16, 2025, 11:53 AM UTC
The issue has been identified and we are working to implement a solution
- identified Dec 16, 2025, 12:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 16, 2025, 12:59 PM UTC
A fix has been implemented and we are monitoring the results. Please note: there may be some delays in settling trades while the system works to catch up following issue resolution.
- resolved Dec 16, 2025, 01:55 PM UTC
GET /trades endpoint is operational again
Minor November 20, 2025 Delayed ETH / ERC-20 Withdrawals 49m
Started Nov 20, 2025, 05:47 PM UTC· resolved Nov 20, 2025, 06:37 PM UTC
- investigating Nov 20, 2025, 05:47 PM UTC
We are aware of a delay of processing ETH / ERC-20 crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be sent on-chain automatically following issue resolution.
- resolved Nov 20, 2025, 06:37 PM UTC
All impacted transactions have now been confirmed on-chain.
Major November 18, 2025 Elevated 500 err response on multiple endpoints 2h 35m PARTICIPANTS, ONBOARDING, REST Gateway, TRANSACT and 11 more
Started Nov 18, 2025, 12:08 PM UTC· resolved Nov 18, 2025, 02:44 PM UTC
- monitoring Nov 18, 2025, 12:08 PM UTC
We are currently impacted by an ongoing Cloudflare incident causing elevated error rate on our endpoints. The error is httpResponse: 500 More information can be found here https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 12:09 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 01:43 PM UTC
We have seen a significant improvement in Error rates. However, we are continuing to monitor the situation on Cloudflare side until the incident is marked fully resolved. https://www.cloudflarestatus.com/
- resolved Nov 18, 2025, 02:44 PM UTC
Cloudflare have implemented a fix and the incident is now marked as resolved.
Minor October 27, 2025 Confirmation Emails Temporarily Unavailable 1h 14m Secondary Portal
Started Oct 27, 2025, 10:44 AM UTC· resolved Oct 27, 2025, 11:59 AM UTC
- investigating Oct 27, 2025, 10:44 AM UTC
We are currently experiencing an issue with our email service. This is preventing some confirmation emails and reports from being sent. Please note that all transactions are still being processed normally - the issue only affects email notifications.
- identified Oct 27, 2025, 11:50 AM UTC
The issue has been identified and we are working to resolve.
- resolved Oct 27, 2025, 11:59 AM UTC
This issue has been resolved.
Minor October 23, 2025 Intermittent Delays on Processing Crypto Withdrawals 5h 41m
Started Oct 23, 2025, 01:30 AM UTC· resolved Oct 23, 2025, 07:11 AM UTC
- investigating Oct 23, 2025, 01:30 AM UTC
We have noticed an increased in delay of processing crypto withdrawals. Our team is currently investigating the issue. Apologies for the inconvenience.
- investigating Oct 23, 2025, 02:23 AM UTC
Update: We are looking at a probable cause of this issue of delayed withdrawals. Investigation is still in progress. We will keep you updated on any improvements.
- monitoring Oct 23, 2025, 02:33 AM UTC
We have identified the root cause and a fix was deployed in production environment. Improvements are now being seen for the delayed transactions. We will keep monitoring until all transactions are out on-chain. Thank you and appreciate you patience here.
- monitoring Oct 23, 2025, 06:04 AM UTC
Update: Crypto withdrawals should be back on processing as usual. We are now processing old transactions that are not still confirming on-chain. We will keep you posted once all transactions are confirmed on-chain. Thank you and we appreciate your patience.
- resolved Oct 23, 2025, 07:11 AM UTC
This incident has now been resolved. Old withdrawals are now confirming on-chain. Thank you again for your patience.
Minor October 16, 2025 PROD/CERT Elevated Error Rate on /withdrawals/estimate_network_fee endpoint 1h 45m REST Gateway
Started Oct 16, 2025, 10:56 PM UTC· resolved Oct 17, 2025, 12:42 AM UTC
- investigating Oct 16, 2025, 10:56 PM UTC
We are investigating an issue causing the elevated error rate calls on /withdrawals/estimate_network_fee endpoint.
- identified Oct 17, 2025, 12:05 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 17, 2025, 12:42 AM UTC
This incident has been resolved.
Minor October 13, 2025 ETH Withdrawal Delays Due to Gas Spike 2h 55m
Started Oct 13, 2025, 12:27 PM UTC· resolved Oct 13, 2025, 03:23 PM UTC
- monitoring Oct 13, 2025, 12:27 PM UTC
Our team is aware of delays with processing withdrawals on ETH due to a spike in Gas price. Impacted withdrawals will be confirmed on-chain once gas prices come back down. Updates will be provided as we progress.
- monitoring Oct 13, 2025, 02:25 PM UTC
We are continuing to monitor the situation as ETH withdrawals are being confirmed on chain slower than usual. We will continue to update as we progress.
- resolved Oct 13, 2025, 03:23 PM UTC
All impacted transactions have now been confirmed on-chain.
Minor October 10, 2025 PROD ETH/ ERC-20 withdrawal delays 5h 50m
Started Oct 10, 2025, 11:20 PM UTC· resolved Oct 11, 2025, 05:10 AM UTC
- identified Oct 10, 2025, 11:20 PM UTC
Our team noticed a delay in processing ETH/ERC-20 crypto withdrawals. We have identified the issue and a fix is being implemented. We apologize for any inconvenience. We will keep you posted for any updates.
- identified Oct 11, 2025, 02:51 AM UTC
A solution is being implemented to expedite delayed ETH & ERC-20 transactions.
- resolved Oct 11, 2025, 05:10 AM UTC
This incident has been resolved. Impacted withdrawals are now processed and confirmed on chain.
Minor October 10, 2025 ETH / ERC-20 Withdrawal Delays 28m
Started Oct 10, 2025, 04:23 PM UTC· resolved Oct 10, 2025, 04:51 PM UTC
- investigating Oct 10, 2025, 04:23 PM UTC
Our team is aware of a delay in processing ETH / ERC-20 withdrawals and are actively investigating. All impacted transactions will be confirmed on-chain automatically following issue resolution.
- resolved Oct 10, 2025, 04:51 PM UTC
All impacted transactions have now been confirmed on-chain.
Minor October 3, 2025 Delayed Trade Settlement 1h 10m TRANSACT
Started Oct 03, 2025, 02:52 AM UTC· resolved Oct 03, 2025, 04:02 AM UTC
- investigating Oct 03, 2025, 02:52 AM UTC
Our team is aware of delays with trade settlement and we are actively investigating. Updates will be provided as we progress.
- resolved Oct 03, 2025, 04:02 AM UTC
This incident has been resolved. The delayed trades have been correctly settled. Thanks for your patience while we worked through this issue.
Minor October 2, 2025 PROD Intermittent Delays on Crypto Withdrawals 1h 47m
Started Oct 02, 2025, 04:39 PM UTC· resolved Oct 02, 2025, 06:26 PM UTC
- identified Oct 02, 2025, 04:39 PM UTC
We noticed intermittent delays on crypto withdrawals related with an incident with our MPC provider. Root cause has been identified, and we will post for any updates. Apologies for inconvenience.
- resolved Oct 02, 2025, 06:26 PM UTC
This incident has been resolved.