Zero Hash incident
Delays processing withdrawals, deposits, executions and trades
Zero Hash experienced a major incident on June 29, 2026 affecting DEPOSIT & WITHDRAWAL and TRADING and 1 more component, lasting 7h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 29, 2026, 02:05 PM UTC
We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades
- identified Jun 29, 2026, 02:06 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 29, 2026, 03:22 PM UTC
We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution
- identified Jun 29, 2026, 05:22 PM UTC
We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.
- monitoring Jun 29, 2026, 06:03 PM UTC
A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.
- monitoring Jun 29, 2026, 07:10 PM UTC
Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.
- resolved Jun 29, 2026, 09:47 PM UTC
This incident has been resolved.