Zero Hash incident

Account Funding SDK: Session Timeouts and Deposit Failures

Resolved after 15 minutes, affecting DEPOSIT & WITHDRAWAL, on October 27, 2026.

investigating Oct 27, 2026, 08:38 PM UTC

We are aware of session timeouts currently occurring in the account funding SDK, which are causing deposit failures. Our engineering team is working on the issue. We will keep you updated.

Started
Oct 27, 2026, 08:38 PM UTC
Resolved
Oct 27, 2026, 08:54 PM UTC
Duration
15m
Detected by Pingoru
Oct 27, 2026, 08:38 PM UTC

Affected components

DEPOSIT & WITHDRAWAL

Update timeline

  1. investigating Oct 27, 2026, 08:38 PM UTC

    We are aware of session timeouts currently occurring in the account funding SDK, which are causing deposit failures. Our engineering team is working on the issue. We will keep you updated.

  2. resolved Oct 27, 2026, 08:54 PM UTC

    This incident has been resolved.

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