Zero Hash incident

High Rrror Rate on RFQ and convert_withdraw Endpoints

Major Resolved View vendor source →

Zero Hash experienced a major incident on July 20, 2026 affecting TRANSACT and TRADING, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 06:35 AM UTC
Resolved
Jul 20, 2026, 07:44 AM UTC
Duration
1h 8m
Detected by Pingoru
Jul 20, 2026, 06:35 AM UTC

Affected components

TRANSACTTRADING

Update timeline

  1. investigating Jul 20, 2026, 06:35 AM UTC

    We are aware of high 503 error rate on /liquidity, /payment and /convert_withdraw endpoints. The team is actively looking into this and we will provide an update in 30 mins. Meanwhile RFQ requests and executions will be affected.

  2. monitoring Jul 20, 2026, 07:14 AM UTC

    A fix has been implemented and the affected endpoints were back up at around 07:00 UTC. We are monitoring the services and will update once confirming issue is fully resolved.

  3. resolved Jul 20, 2026, 07:44 AM UTC

    This incident has been resolved. All impacted services are operational and stable. Thanks for your patience while we work through this and feel free to reach out to support if you have any questions.