Zero Hash incident
High Rrror Rate on RFQ and convert_withdraw Endpoints
Resolved after 1 hour 8 minutes, affecting TRANSACT and TRADING, on July 20, 2026.
This incident has been resolved. All impacted services are operational and stable. Thanks for your patience while we work through this and feel free to reach out to support if you have any questions.
Affected components
Update timeline
- investigating Jul 20, 2026, 06:35 AM UTC
We are aware of high 503 error rate on /liquidity, /payment and /convert_withdraw endpoints. The team is actively looking into this and we will provide an update in 30 mins. Meanwhile RFQ requests and executions will be affected.
- monitoring Jul 20, 2026, 07:14 AM UTC
A fix has been implemented and the affected endpoints were back up at around 07:00 UTC. We are monitoring the services and will update once confirming issue is fully resolved.
- resolved Jul 20, 2026, 07:44 AM UTC
This incident has been resolved. All impacted services are operational and stable. Thanks for your patience while we work through this and feel free to reach out to support if you have any questions.
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