Zero Hash incident

Delayed BTC Withdrawals

Minor Resolved View vendor source →
Started
Apr 03, 2026, 05:45 PM UTC
Resolved
Apr 03, 2026, 06:50 PM UTC
Duration
1h 4m
Detected by Pingoru
Apr 03, 2026, 05:45 PM UTC

Affected components

DEPOSIT & WITHDRAWAL

Update timeline

  1. identified Apr 03, 2026, 05:45 PM UTC

    We are aware of a delay of processing BTC crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

  2. resolved Apr 03, 2026, 06:50 PM UTC

    All impacted transactions have now been confirmed on-chain.

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