Zero Hash incident

Intermittent delays processing withdrawals on convert withdraw execution

Minor Resolved View vendor source →

Zero Hash experienced a minor incident on April 14, 2026 affecting DEPOSIT & WITHDRAWAL, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 10:19 AM UTC
Resolved
Apr 14, 2026, 02:02 PM UTC
Duration
3h 42m
Detected by Pingoru
Apr 14, 2026, 10:19 AM UTC

Affected components

DEPOSIT & WITHDRAWAL

Update timeline

  1. investigating Apr 14, 2026, 10:19 AM UTC

    We are investigating delays in processing crypto withdrawals that are tied to executions on the /convert_withdraw/execute endpoint. Withdrawals will be processed as soon as the issue is resolved.

  2. identified Apr 14, 2026, 11:15 AM UTC

    A fix has been implemented. The convert_withdraw endpoint is operational again. There is a backlog of withdrawals affected by the incident that are returning 404 on GET /withdrawals/requests endpoint. We are continuing to work on rectifying these.

  3. monitoring Apr 14, 2026, 12:05 PM UTC

    Update: Our team is continuing to process the backlog of withdrawals affected by this incident. Monitoring indicates that new withdrawals should now proceed as expected.

  4. resolved Apr 14, 2026, 02:02 PM UTC

    This incident has been resolved.