Zero Hash incident
Intermittent delays processing withdrawals on convert withdraw execution
Resolved after 3 hours 42 minutes, affecting DEPOSIT & WITHDRAWAL, on April 14, 2026.
Update: Our team is continuing to process the backlog of withdrawals affected by this incident. Monitoring indicates that new withdrawals should now proceed as expected.
Affected components
Update timeline
- investigating Apr 14, 2026, 10:19 AM UTC
We are investigating delays in processing crypto withdrawals that are tied to executions on the /convert_withdraw/execute endpoint. Withdrawals will be processed as soon as the issue is resolved.
- identified Apr 14, 2026, 11:15 AM UTC
A fix has been implemented. The convert_withdraw endpoint is operational again. There is a backlog of withdrawals affected by the incident that are returning 404 on GET /withdrawals/requests endpoint. We are continuing to work on rectifying these.
- monitoring Apr 14, 2026, 12:05 PM UTC
Update: Our team is continuing to process the backlog of withdrawals affected by this incident. Monitoring indicates that new withdrawals should now proceed as expected.
- resolved Apr 14, 2026, 02:02 PM UTC
This incident has been resolved.
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