Zero Hash incident
Delay in Crediting Deposits on Polygon Network
Zero Hash experienced a minor incident on June 25, 2026 affecting DEPOSIT & WITHDRAWAL, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
DEPOSIT & WITHDRAWAL
Update timeline
- identified Jun 25, 2026, 08:06 PM UTC
We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.
- resolved Jun 26, 2026, 12:09 AM UTC
We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.