Zero Hash incident
Account Funding SDK: Session Timeouts and Deposit Failures
Zero Hash experienced a major incident on July 4, 2026 affecting DEPOSIT & WITHDRAWAL, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
DEPOSIT & WITHDRAWAL
Update timeline
- investigating Jul 04, 2026, 05:20 PM UTC
We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.
- identified Jul 04, 2026, 05:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 04, 2026, 06:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 04, 2026, 07:11 PM UTC
This incident has been resolved.