WW Norton and Company Outage History

There were 4 WW Norton and Company outages since April 21, 2026 totaling 5h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.wwnorton.com

Notice April 27, 2026

Access Issues with W. W. Norton Knowledge Base (Powered by KnowledgeOwl)

Detected by Pingoru: Apr 27, 2026, 05:38 PM UTC
Resolved: Apr 27, 2026, 06:54 PM UTC
Duration: 1h 16m

Affected: Additional Digital Resources

Timeline · 2 updates

monitoring Apr 27, 2026, 05:38 PM UTC

Users may encounter a 504 server error or an “Ongoing Server Maintenance” message when accessing support help notes on the W. W. Norton knowledge base (end-user help documentation). This knowledge base is provided by a third-party service - KnowledgeOwl. Updates regarding this issue can be found on KnowledgeOwl's incident page: https://knowledgeowl.statuspage.io/incidents/wntc2335l2j4. We will also continue to post updates here as new information becomes available.
resolved Apr 27, 2026, 06:54 PM UTC

The fix is holding and this incident is now resolved.

Read the full incident report →

Notice April 24, 2026

Issue with links from wwnorton.com to digital resource pages

Detected by Pingoru: Apr 24, 2026, 04:02 PM UTC
Resolved: Apr 24, 2026, 05:47 PM UTC
Duration: 1h 45m

Affected: wwnorton.com (main website)

Timeline · 2 updates

investigating Apr 24, 2026, 04:02 PM UTC

We are investigating an issue with missing links from the wwnorton.com book pages to the digital resource pages. There is no impact to customers' ability to log in, use, or purchase digital resources and courseware.
resolved Apr 24, 2026, 05:47 PM UTC

The links on wwnorton.com are restored and working as usual.

Read the full incident report →

Minor April 22, 2026

Smartwork degraded performance

Detected by Pingoru: Apr 22, 2026, 02:49 PM UTC
Resolved: Apr 22, 2026, 03:46 PM UTC
Duration: 56m

Affected: Smartwork5

Timeline · 2 updates

identified Apr 22, 2026, 02:49 PM UTC

We're currently investigating received reports from students regarding two specific issues affecting their assignments: Some multiple choice questions aren't displaying the all the available answer choices on the student player. We've identified that this issue affects multiple choice questions where the an option to scramble all the multiple choice answers was selected within the question editor. Questions that contain algo values are displaying incorrectly and will affect the student's ability to complete a question if the answer is dependent on it. Our engineering teams are actively investigating these urgent issues and we hope to share more information soon. We apologize for any inconvenience these issues may cause and are working as fast as possible to remedy them.
resolved Apr 22, 2026, 03:46 PM UTC

This incident has now been resolved. Students who encountered this issue while they were working on an assignment should refresh that assignment to continue. We appreciate your patience as we resolved this issue.

Read the full incident report →

Major April 21, 2026

Search and catalog browsing not working on wwnorton.com

Detected by Pingoru: Apr 21, 2026, 03:19 PM UTC
Resolved: Apr 21, 2026, 04:34 PM UTC
Duration: 1h 15m

Affected: wwnorton.com (main website)

Timeline · 2 updates

investigating Apr 21, 2026, 03:19 PM UTC

We are currently investigating an issue where search and catalog browsing are not working on wwnorton.com. We will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request
resolved Apr 21, 2026, 04:34 PM UTC

Search and catalog functions are working on wwnorton.com. Our team will continue to monitor this, but if you encounter any issues searching or browsing on wwnorton.com, please contact us via support.wwnorton.com/request

Read the full incident report →

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