WW Norton and Company incident
Loading Impact Across Norton Courseware
Resolved after 1 hour 15 minutes, affecting Norton Ebooks and Norton Illumine and 1 more, on August 26, 2026.
This incident has been resolved and all services should be functioning normally.
Affected components
Update timeline
- investigating Aug 26, 2026, 06:37 PM UTC
We are currently investigating an issue affecting loading and user logins across Norton products and courseware. Users may notice that the ebook is unresponsive, they're automatically signed out of the ebook, or features within the ebook (such as NortonAI) are not loading. We are currently deploying a fix and will provide further updates.
- investigating Aug 26, 2026, 06:38 PM UTC
We are currently investigating an issue affecting loading and user logins across Norton products and courseware. Users may notice that the ebook is unresponsive, they're automatically signed out of the ebook, or features within the ebook (such as NortonAI) are not loading. We are currently deploying a fix and will provide further updates.
- monitoring Aug 26, 2026, 07:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2026, 07:52 PM UTC
This incident has been resolved and all services should be functioning normally.
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