WW Norton and Company incident
Amazon AWS outage - partial disruptions
Resolved after 16 hours 15 minutes, affecting Norton Ebooks and Norton Illumine and 1 more, on October 20, 2025.
There is a widespread Amazon AWS outage causing disruptions to many of our partners. While Norton products and services have not been directly impacted, users accessing our platform through an LMS or other vendor partner might experience intermittent access issues due to the impact of the AWS outage on those platforms. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:08 PM UTC
There is a widespread Amazon AWS outage causing disruptions to many of our partners. While Norton products and services have not been directly impacted, users accessing our platform through an LMS or other vendor partner might experience intermittent access issues due to the impact of the AWS outage on those platforms. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
- resolved Oct 21, 2025, 01:24 PM UTC
The Amazon AWS issue has been resolved.
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