WW Norton and Company incident

Amazon AWS outage - partial disruptions

Notice Resolved View vendor source →

WW Norton and Company experienced a notice incident on October 20, 2025 affecting Norton Ebooks and Norton Illumine and 1 more component, lasting 16h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:08 PM UTC
Resolved
Oct 21, 2025, 01:24 PM UTC
Duration
16h 15m
Detected by Pingoru
Oct 20, 2025, 09:08 PM UTC

Affected components

Norton EbooksNorton IllumineInQuizitiveSmartwork5Additional Digital Resources

Update timeline

  1. monitoring Oct 20, 2025, 09:08 PM UTC

    There is a widespread Amazon AWS outage causing disruptions to many of our partners. While Norton products and services have not been directly impacted, users accessing our platform through an LMS or other vendor partner might experience intermittent access issues due to the impact of the AWS outage on those platforms. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

  2. resolved Oct 21, 2025, 01:24 PM UTC

    The Amazon AWS issue has been resolved.