Grade sending issues with Canvas courses

Update timeline

1. investigating Aug 04, 2026, 09:15 PM UTC

   We have received multiple reports that grades are not being sent properly to Canvas grade books. Students may receive an error message that reads, "Your work and your grade have been saved, but we were not able to transfer your grade to your LMS." Grades are still being properly saved in our database, so students can continue working and receiving grades. Once this issue has been resolved, any grades perviously earned will be properly sent to LMS grade books. We are currently investigating this issue and will provide more updates as they become available. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request

2. investigating Aug 05, 2026, 01:08 PM UTC

   We are continuing to investigate this issue.

3. identified Aug 05, 2026, 05:04 PM UTC

   Our developers have identified the root cause of this issue and have sent a request to Canvas support to make the necessary adjustments to resolve this problem. We are currently waiting for a response from Canvas, as we are unable to make the necessary changes ourselves. Grades are still being properly stored in our databases so students may continue completing assignments and those grades will be sent to their grade books after Canvas has resolved this issue. At this time, no other LMS platforms (Blackboard, Brightspace/D2L, Moodle, etc.) are experiencing this issue. Thank you for your continued patience!

4. monitoring Aug 05, 2026, 07:59 PM UTC

   This issue has been resolved, so all new grades earned from this point forward will be properly sent to your Canvas grade book. We are also working on sending all previously earned grades to Canvas grade books. Over the next hour, you should see your previous grades properly updated in your grade books. We will post a final update once we confirm that all previous grades have been successfully updated.

5. resolved Aug 06, 2026, 03:13 PM UTC

   This incident has been completely resolved. All grades earned during this issue, for all products, have been successfully resent to Canvas grade books. Thank you for your patience! If you need additional assistance, please contact our support team at support.wwnorton.com/request