WW Norton and Company incident

Issue with videos and animations loading

Minor Resolved View vendor source →

WW Norton and Company experienced a minor incident on January 16, 2026 affecting Additional Digital Resources, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 10:07 PM UTC
Resolved
Jan 17, 2026, 03:44 AM UTC
Duration
5h 36m
Detected by Pingoru
Jan 16, 2026, 10:07 PM UTC

Affected components

Additional Digital Resources

Update timeline

  1. investigating Jan 16, 2026, 10:07 PM UTC

    We are investigating reports of videos and animations not loading from select digital product pages. We will provide additional updates here as we identify and resolve the issue.

  2. resolved Jan 17, 2026, 03:44 AM UTC

    This incident has been resolved.