WW Norton and Company incident

Issue with videos and animations loading

Minor Vendor's status page →

Resolved after 5 hours 36 minutes, affecting Additional Digital Resources, on January 16, 2026.

investigating Jan 16, 2026, 10:07 PM UTC

We are investigating reports of videos and animations not loading from select digital product pages. We will provide additional updates here as we identify and resolve the issue.

Started
Jan 16, 2026, 10:07 PM UTC
Resolved
Jan 17, 2026, 03:44 AM UTC
Duration
5h 36m
Detected by Pingoru
Jan 16, 2026, 10:07 PM UTC

Affected components

Additional Digital Resources

Update timeline

  1. investigating Jan 16, 2026, 10:07 PM UTC

    We are investigating reports of videos and animations not loading from select digital product pages. We will provide additional updates here as we identify and resolve the issue.

  2. resolved Jan 17, 2026, 03:44 AM UTC

    This incident has been resolved.

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