Is WW Norton and Company down?
Last checked 3m agoNo incidents right now.
Free · no credit card
WW Norton and Company is operational right now. Last checked 3m ago; the most recent incident resolved 2d ago.
Real-time WW Norton and Company status, recent outages, and incident history — pulled directly from WW Norton and Company's official status page at https://status.wwnorton.com every 5 minutes. Pingoru tracks 7 WW Norton and Company services and has captured 8 incidents in the last 90 days (99.60% uptime). Get email, Slack, Discord, or webhook alerts the moment WW Norton and Company reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Additional Digital Resources
Timeline · 2 updates
- monitoring · Apr 27, 2026, 05:38 PM UTC
Users may encounter a 504 server error or an “Ongoing Server Maintenance” message when accessing support help notes on the W. W. Norton knowledge base (end-user help documentation). This knowledge base is provided by a third-party service - KnowledgeOwl. Updates regarding this issue can be found on KnowledgeOwl's incident page: https://knowledgeowl.statuspage.io/incidents/wntc2335l2j4. We will also continue to post updates here as new information becomes available.
- resolved · Apr 27, 2026, 06:54 PM UTC
The fix is holding and this incident is now resolved.
Latest: The fix is holding and this incident is now resolved.
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- wwnorton.com (main website)
Timeline · 2 updates
- investigating · Apr 24, 2026, 04:02 PM UTC
We are investigating an issue with missing links from the wwnorton.com book pages to the digital resource pages. There is no impact to customers' ability to log in, use, or purchase digital resources and courseware.
- resolved · Apr 24, 2026, 05:47 PM UTC
The links on wwnorton.com are restored and working as usual.
Latest: The links on wwnorton.com are restored and working as usual.
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- Smartwork5
Timeline · 2 updates
- identified · Apr 22, 2026, 02:49 PM UTC
We're currently investigating received reports from students regarding two specific issues affecting their assignments: Some multiple choice questions aren't displaying the all the available answer choices on the student player. We've identified that this issue affects multiple choice questions where the an option to scramble all the multiple choice answers was selected within the question editor. Questions that contain algo values are displaying incorrectly and will affect the student's ability to complete a question if the answer is dependent on it. Our engineering teams are actively investigating these urgent issues and we hope to share more information soon. We apologize for any inconvenience these issues may cause and are working as fast as possible to remedy them.
- resolved · Apr 22, 2026, 03:46 PM UTC
This incident has now been resolved. Students who encountered this issue while they were working on an assignment should refresh that assignment to continue. We appreciate your patience as we resolved this issue.
Latest: This incident has now been resolved. Students who encountered this issue while they were working on an assignment should refresh that assignment to continue. We appreciate your pat…
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- wwnorton.com (main website)
Timeline · 2 updates
- investigating · Apr 21, 2026, 03:19 PM UTC
We are currently investigating an issue where search and catalog browsing are not working on wwnorton.com. We will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request
- resolved · Apr 21, 2026, 04:34 PM UTC
Search and catalog functions are working on wwnorton.com. Our team will continue to monitor this, but if you encounter any issues searching or browsing on wwnorton.com, please contact us via support.wwnorton.com/request
Latest: Search and catalog functions are working on wwnorton.com. Our team will continue to monitor this, but if you encounter any issues searching or browsing on wwnorton.com, please cont…
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- Started Apr 27, 2026, 05:38 PM UTC · Resolved Apr 27, 2026, 06:54 PM UTC · 1h 16m
- Started Apr 24, 2026, 04:02 PM UTC · Resolved Apr 24, 2026, 05:47 PM UTC · 1h 45m
- Smartwork degraded performance ResolvedStarted Apr 22, 2026, 02:49 PM UTC · Resolved Apr 22, 2026, 03:46 PM UTC · 56m
- Started Apr 21, 2026, 03:19 PM UTC · Resolved Apr 21, 2026, 04:34 PM UTC · 1h 15m