WW Norton and Company incident

Potential Smartwork loading issues

Minor Resolved View vendor source →

WW Norton and Company experienced a minor incident on November 6, 2025 affecting Smartwork5, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 03:18 PM UTC
Resolved
Nov 06, 2025, 04:13 PM UTC
Duration
55m
Detected by Pingoru
Nov 06, 2025, 03:18 PM UTC

Affected components

Smartwork5

Update timeline

  1. investigating Nov 06, 2025, 03:18 PM UTC

    Smartwork is encountering a sporadic connection issue which may impact instructors and students. Users may see an error message pop up or experience loading issues. Our team is investigating this issue.

  2. resolved Nov 06, 2025, 04:13 PM UTC

    This incident has been resolved.