Resolved after 1 day 18 hours, affecting wwnorton.com (main website), on December 8, 2025.
This issue is resolved. If you experience any issue resetting your password now, please contact Support at support.wwnorton.com/request
Affected components
Update timeline
- investigating Dec 08, 2025, 10:29 PM UTC
We are currently investigating an issue with account password-reset confirmation emails. If you are experiencing this issue, please create a ticket via support.wwnorton.com/request so we can assist when the problem is resolved, or continue to monitor this status notice for updates.
- resolved Dec 10, 2025, 05:04 PM UTC
This issue is resolved. If you experience any issue resetting your password now, please contact Support at support.wwnorton.com/request
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