WW Norton and Company incident

Issue with password reset emails

Minor Resolved View vendor source →

WW Norton and Company experienced a minor incident on December 8, 2025 affecting wwnorton.com (main website), lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2025, 10:29 PM UTC
Resolved
Dec 10, 2025, 05:04 PM UTC
Duration
1d 18h
Detected by Pingoru
Dec 08, 2025, 10:29 PM UTC

Affected components

wwnorton.com (main website)

Update timeline

  1. investigating Dec 08, 2025, 10:29 PM UTC

    We are currently investigating an issue with account password-reset confirmation emails. If you are experiencing this issue, please create a ticket via support.wwnorton.com/request so we can assist when the problem is resolved, or continue to monitor this status notice for updates.

  2. resolved Dec 10, 2025, 05:04 PM UTC

    This issue is resolved. If you experience any issue resetting your password now, please contact Support at support.wwnorton.com/request