WW Norton and Company incident

Access Issues with W. W. Norton Knowledge Base (Powered by KnowledgeOwl)

WW Norton and Company experienced a notice incident on April 27, 2026 affecting Additional Digital Resources, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2026, 05:38 PM UTC
Resolved: Apr 27, 2026, 06:54 PM UTC
Duration: 1h 16m
Detected by Pingoru: Apr 27, 2026, 05:38 PM UTC

Affected components

Additional Digital Resources

Update timeline

monitoring Apr 27, 2026, 05:38 PM UTC

Users may encounter a 504 server error or an “Ongoing Server Maintenance” message when accessing support help notes on the W. W. Norton knowledge base (end-user help documentation). This knowledge base is provided by a third-party service - KnowledgeOwl. Updates regarding this issue can be found on KnowledgeOwl's incident page: https://knowledgeowl.statuspage.io/incidents/wntc2335l2j4. We will also continue to post updates here as new information becomes available.
resolved Apr 27, 2026, 06:54 PM UTC

The fix is holding and this incident is now resolved.