WW Norton and Company incident
Access Issues with W. W. Norton Knowledge Base (Powered by KnowledgeOwl)
Resolved after 1 hour 16 minutes, affecting Additional Digital Resources, on April 27, 2026.
Users may encounter a 504 server error or an “Ongoing Server Maintenance” message when accessing support help notes on the W. W. Norton knowledge base (end-user help documentation). This knowledge base is provided by a third-party service - KnowledgeOwl. Updates regarding this issue can be found on KnowledgeOwl's incident page: https://knowledgeowl.statuspage.io/incidents/wntc2335l2j4. We will also continue to post updates here as new information becomes available.
Affected components
Update timeline
- monitoring Apr 27, 2026, 05:38 PM UTC
Users may encounter a 504 server error or an “Ongoing Server Maintenance” message when accessing support help notes on the W. W. Norton knowledge base (end-user help documentation). This knowledge base is provided by a third-party service - KnowledgeOwl. Updates regarding this issue can be found on KnowledgeOwl's incident page: https://knowledgeowl.statuspage.io/incidents/wntc2335l2j4. We will also continue to post updates here as new information becomes available.
- resolved Apr 27, 2026, 06:54 PM UTC
The fix is holding and this incident is now resolved.
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