Resolved after 1 hour 18 minutes, affecting wwnorton.com (main website), on August 17, 2026.
This issue is now resolved. If you experience any issue making a purchase on wwnorton.com, please contact our Support team: https://support.wwnorton.com/
Affected components
Update timeline
- investigating Aug 17, 2026, 07:29 PM UTC
We are currently investigating an issue where customers cannot complete purchases on wwnorton.com. Customers are facing an issue where they cannot move past the step where they enter their zip code. If you are experiencing this issue, please contact our Support team, who will help you complete your purchase: https://support.wwnorton.com/
- resolved Aug 17, 2026, 08:47 PM UTC
This issue is now resolved. If you experience any issue making a purchase on wwnorton.com, please contact our Support team: https://support.wwnorton.com/
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