WW Norton and Company experienced a notice incident on November 12, 2025 affecting Norton Ebooks and Norton Illumine, lasting 5d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 12, 2025, 10:20 PM UTC
We have received reports of some users' ebooks loading in "demo mode" with limited access to chapters, despite having purchased full access. In a majority of cases, the problem can be resolved by clearing the browser cache. Instructions for specific browsers are available at https://knowledgebase.wwnorton.com/help/clearing-cache If you experience this problem and clearing cache does not resolve it, please open a ticket with Norton's support team at https://support.wwnorton.com/request Our support and engineering teams are actively investigating a root cause and will provide updates via this channel.
- resolved Nov 18, 2025, 02:22 PM UTC
This incident has been resolved.