WW Norton and Company incident

Search and catalog browsing not working on wwnorton.com

Major Resolved View vendor source →

WW Norton and Company experienced a major incident on April 21, 2026 affecting wwnorton.com (main website), lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 03:19 PM UTC
Resolved
Apr 21, 2026, 04:34 PM UTC
Duration
1h 15m
Detected by Pingoru
Apr 21, 2026, 03:19 PM UTC

Affected components

wwnorton.com (main website)

Update timeline

  1. investigating Apr 21, 2026, 03:19 PM UTC

    We are currently investigating an issue where search and catalog browsing are not working on wwnorton.com. We will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request

  2. resolved Apr 21, 2026, 04:34 PM UTC

    Search and catalog functions are working on wwnorton.com. Our team will continue to monitor this, but if you encounter any issues searching or browsing on wwnorton.com, please contact us via support.wwnorton.com/request