WW Norton and Company incident
Digital product purchasing for Canadian customers temporarily unavailable
Resolved after 9 hours 7 minutes, affecting Norton Ebooks and Norton Illumine and 1 more, on August 25, 2025.
Purchasing of digital products has been restored for Canadian customers. If you experience any further purchasing issues, please contact us via support.wwnorton.com/request.
Affected components
Update timeline
- investigating Aug 25, 2025, 05:25 PM UTC
Purchasing of digital products is temporarily unavailable for Canadian customers as our Canadian distribution partner investigates an issue. We will continue to monitor the situation and provide updates on progress here. Access for existing customers in not impacted. If you need help as the team works to resolve this, please contact us via support.wwnorton.com/request.
- resolved Aug 26, 2025, 02:32 AM UTC
Purchasing of digital products has been restored for Canadian customers. If you experience any further purchasing issues, please contact us via support.wwnorton.com/request.
Your product runs on more than WW Norton and Company
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services