WW Norton and Company incident
Norton Testmaker files failing to export
Resolved after 2 hours 25 minutes, affecting Norton Testmaker, on October 29, 2025.
We have implemented a fix that unblocks Microsoft Word and LMS file exports in Norton Testmaker. We are monitoring the fix for stability over the next hour. If you continue to experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request
Affected components
Update timeline
- investigating Oct 29, 2025, 01:04 PM UTC
We are investigating errors with Microsoft Word and LMS file exports from Norton Testmaker. If you experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request
- monitoring Oct 29, 2025, 02:25 PM UTC
We have implemented a fix that unblocks Microsoft Word and LMS file exports in Norton Testmaker. We are monitoring the fix for stability over the next hour. If you continue to experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request
- resolved Oct 29, 2025, 03:30 PM UTC
This incident has been resolved.
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