Resolved after 12 hours 58 minutes, affecting wwnorton.com (main website) and Norton Ebooks and 1 more, on July 15, 2026.
This issue is resolved. We partner with a company to process credit card purchases, and they experienced an outage last night that they have since resolved. If you experience any issue purchasing now, please contact our support team at support.wwnorton.com/request
Affected components
Update timeline
- investigating Jul 15, 2026, 11:54 PM UTC
We are currently investigating an issue with credit card purchases failing. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request
- resolved Jul 16, 2026, 12:52 PM UTC
This issue is resolved. We partner with a company to process credit card purchases, and they experienced an outage last night that they have since resolved. If you experience any issue purchasing now, please contact our support team at support.wwnorton.com/request
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