WW Norton and Company incident

Reports of Smartwork loading issues

Resolved after 3 days, affecting Smartwork5, on September 5, 2025.

monitoring Sep 05, 2025, 01:29 PM UTC

We are receiving reports that some students are experiencing difficulties in loading Smartwork. We are working on a fix for this issue, but any impacted users should clear their cache which will resolve the issue and allow Smartwork to load as normal. We apologize for the inconvenience.

Started
Sep 05, 2025, 01:29 PM UTC
Resolved
Sep 08, 2025, 01:43 PM UTC
Duration
3d
Detected by Pingoru
Sep 05, 2025, 01:29 PM UTC

Affected components

Smartwork5

Update timeline

  1. monitoring Sep 05, 2025, 01:29 PM UTC

    We are receiving reports that some students are experiencing difficulties in loading Smartwork. We are working on a fix for this issue, but any impacted users should clear their cache which will resolve the issue and allow Smartwork to load as normal. We apologize for the inconvenience.

  2. resolved Sep 08, 2025, 01:43 PM UTC

    This incident has been resolved.

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