WW Norton and Company incident

Exam and desk copy requests not going through on wwnorton.com

WW Norton and Company experienced a minor incident on January 20, 2026 affecting wwnorton.com (main website), lasting 44m. The incident has been resolved; the full update timeline is below.

Started: Jan 20, 2026, 05:03 PM UTC
Resolved: Jan 20, 2026, 05:48 PM UTC
Duration: 44m
Detected by Pingoru: Jan 20, 2026, 05:03 PM UTC

Affected components

wwnorton.com (main website)

Update timeline

investigating Jan 20, 2026, 05:03 PM UTC

We are currently investigating an issue where exam and desk copy requests on wwnorton.com are not going through. Please hold your requests until we resolve this issue and post an update here. If you have questions, please contact the Support Team at https://support.wwnorton.com/request
resolved Jan 20, 2026, 05:48 PM UTC

This issue is now resolved. If you still unable to submit an exam or desk copy request, please contact the Support Team at: https://support.wwnorton.com/request