WW Norton and Company incident
Exam and desk copy requests not going through on wwnorton.com
Resolved after 44 minutes, affecting wwnorton.com (main website), on January 20, 2026.
This issue is now resolved. If you still unable to submit an exam or desk copy request, please contact the Support Team at: https://support.wwnorton.com/request
Affected components
Update timeline
- investigating Jan 20, 2026, 05:03 PM UTC
We are currently investigating an issue where exam and desk copy requests on wwnorton.com are not going through. Please hold your requests until we resolve this issue and post an update here. If you have questions, please contact the Support Team at https://support.wwnorton.com/request
- resolved Jan 20, 2026, 05:48 PM UTC
This issue is now resolved. If you still unable to submit an exam or desk copy request, please contact the Support Team at: https://support.wwnorton.com/request
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