WW Norton and Company Outage History

We are investigating an issue with missing links from the wwnorton.com book pages to the digital resource pages. There is no impact to customers' ability to log in, use, or purchase digital resources and courseware.

We are currently investigating an issue where search and catalog browsing are not working on wwnorton.com. We will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request

We are currently investigating an issue where exam and desk copy requests on wwnorton.com are not going through. Please hold your requests until we resolve this issue and post an update here. If you have questions, please contact the Support Team at https://support.wwnorton.com/request

We are investigating reports of videos and animations not loading from select digital product pages. We will provide additional updates here as we identify and resolve the issue.

We are currently investigating an issue with account password-reset confirmation emails. If you are experiencing this issue, please create a ticket via support.wwnorton.com/request so we can assist when the problem is resolved, or continue to monitor this status notice for updates.

We are currently investigating an issue where navigation categories are not appearing properly in the wwnorton.com catalog. To find the book or product you are looking for, please use the search bar. If you have questions, please contact Support at support.wwnorton.com/request

Smartwork is encountering a sporadic connection issue which may impact instructors and students. Users may see an error message pop up or experience loading issues. Our team is investigating this issue.

We are investigating errors with Microsoft Word and LMS file exports from Norton Testmaker. If you experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request

We are currently investigating an issue where instructor resource pages are not loading properly on wwnorton.com. Customers are unable to load the pages to access their resources. Please subscribe to this page for further updates. If you have additional questions, please contact our support team at support.wwnorton.com/request

We are currently investigating an intermittent issue where book covers and other metadata are not displaying properly in the wwnorton.com catalog and search results. You should not encounter any issue clicking on the book or purchasing it during this time. If you need assistance, please contact our support team at support.wwnorton.com/request

We are continuing to investigate this intermittent issue. We'll post another update as soon as we identify the root cause. If you need assistance, please contact our support team at support.wwnorton.com/request

We are investigating reports of credit card purchase errors. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request

Purchasing of digital products is temporarily unavailable for Canadian customers as our Canadian distribution partner investigates an issue. We will continue to monitor the situation and provide updates on progress here. Access for existing customers in not impacted. If you need help as the team works to resolve this, please contact us via support.wwnorton.com/request.

We have identified an issue with wwnorton.com where the search and catalog view are not working. Our team is working on the resolution and we will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request

We are currently investigating reports of Norton Digital Landing Page loading issues. We will provide more updates as they become available.

We are currently investigating reports of Norton Illumine Ebook page loading errors. We will provide more updates as they become available.