WW Norton and Company incident
Search and catalog view not working on wwnorton.com
WW Norton and Company experienced a minor incident on August 21, 2025 affecting wwnorton.com (main website), lasting 19h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 06:41 PM UTC
We have identified an issue with wwnorton.com where the search and catalog view are not working. Our team is working on the resolution and we will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request
- monitoring Aug 21, 2025, 08:42 PM UTC
We identified the root cause of the issue and are working to fully resolve it. In the meantime, search and catalog functions are working well, though you may experience intermittent issues. Please refresh your page or try a search again if you encounter an issue.
- resolved Aug 22, 2025, 02:21 PM UTC
This issue is now resolved. If you encounter any issues searching or browsing on wwnorton.com, please contact us via support.wwnorton.com/request