WW Norton and Company incident
Intermittent book cover loading issue
WW Norton and Company experienced a minor incident on September 16, 2025 affecting wwnorton.com (main website), lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2025, 02:10 AM UTC
We are currently investigating an intermittent issue where book covers and other metadata are not displaying properly in the wwnorton.com catalog and search results. You should not encounter any issue clicking on the book or purchasing it during this time. If you need assistance, please contact our support team at support.wwnorton.com/request
- investigating Sep 16, 2025, 02:38 PM UTC
We are continuing to investigate this intermittent issue. We'll post another update as soon as we identify the root cause. If you need assistance, please contact our support team at support.wwnorton.com/request
- resolved Sep 17, 2025, 03:51 PM UTC
This intermittent issue has been resolved. We will continue to monitor the wwnorton.com catalog and will provide updates here if required. If you need assistance, please contact our support team at support.wwnorton.com/request