WW Norton and Company incident

Instructor resource pages not loading on wwnorton.com

Major Resolved View vendor source →

WW Norton and Company experienced a major incident on October 8, 2025 affecting wwnorton.com (main website), lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 01:51 PM UTC
Resolved
Oct 08, 2025, 02:37 PM UTC
Duration
45m
Detected by Pingoru
Oct 08, 2025, 01:51 PM UTC

Affected components

wwnorton.com (main website)

Update timeline

  1. investigating Oct 08, 2025, 01:51 PM UTC

    We are currently investigating an issue where instructor resource pages are not loading properly on wwnorton.com. Customers are unable to load the pages to access their resources. Please subscribe to this page for further updates. If you have additional questions, please contact our support team at support.wwnorton.com/request

  2. resolved Oct 08, 2025, 02:37 PM UTC

    This issue was resolved at 10am Eastern. If you encounter any further issue accessing instructor resources, please contact our support team at support.wwnorton.com/request