WW Norton and Company incident

Digital Landing Pages loading error

Minor Resolved View vendor source →

WW Norton and Company experienced a minor incident on August 20, 2025 affecting Norton Ebooks and Norton Illumine and 1 more component, lasting 21h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 07:49 PM UTC
Resolved
Aug 21, 2025, 05:42 PM UTC
Duration
21h 52m
Detected by Pingoru
Aug 20, 2025, 07:49 PM UTC

Affected components

Norton EbooksNorton IllumineInQuizitiveSmartwork5

Update timeline

  1. investigating Aug 20, 2025, 07:49 PM UTC

    We are currently investigating reports of Norton Digital Landing Page loading issues. We will provide more updates as they become available.

  2. monitoring Aug 20, 2025, 10:00 PM UTC

    We have identified and implemented a fix for the loading issue. We will monitor the fix and provide an update when our validation is complete. If you continue to experience any issues please let us know at support.wwnorton.com

  3. resolved Aug 21, 2025, 05:42 PM UTC

    This incident has been resolved. If you have any remaining questions or issues please contact us at support.wwnorton.com