WW Norton and Company experienced a minor incident on August 27, 2025 affecting wwnorton.com (main website) and Norton Ebooks and 1 more component, lasting 12h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2025, 01:52 AM UTC
We are investigating reports of credit card purchase errors. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request
- monitoring Aug 27, 2025, 04:25 AM UTC
We have implemented a fix to resolve earlier problems with credit card purchases and are monitoring our systems for stability. Access to previously purchased products has not been impacted. If a previous purchase attempt failed, please retry. If you continue to experience problems completing a purchase, please contact our support team via support.wwnorton.com/request
- resolved Aug 27, 2025, 02:02 PM UTC
This incident has been resolved. If you need additional help, please contact us via support.wwnorton.com/request