WW Norton and Company incident

Reports of Smartwork loading issues

WW Norton and Company experienced a notice incident on September 5, 2025 affecting Smartwork5, lasting 3d. The incident has been resolved; the full update timeline is below.

Started: Sep 05, 2025, 01:29 PM UTC
Resolved: Sep 08, 2025, 01:43 PM UTC
Duration: 3d
Detected by Pingoru: Sep 05, 2025, 01:29 PM UTC

Affected components

Smartwork5

Update timeline

monitoring Sep 05, 2025, 01:29 PM UTC

We are receiving reports that some students are experiencing difficulties in loading Smartwork. We are working on a fix for this issue, but any impacted users should clear their cache which will resolve the issue and allow Smartwork to load as normal. We apologize for the inconvenience.
resolved Sep 08, 2025, 01:43 PM UTC

This incident has been resolved.