WW Norton and Company Outage History

Started Aug 27, 2026, 04:36 PM UTC· resolved Aug 28, 2026, 05:04 PM UTC

1. investigating Aug 27, 2026, 04:36 PM UTC

   We are currently investigating an issue with loading time and user logins across Norton products and courseware. We will post updates here as we work to resolve it.

2. monitoring Aug 27, 2026, 08:44 PM UTC

   We are monitoring the fixes we've put in place to improve the login and loading for digital products. If you are experiencing any access issues, please contact our team via support.wwnorton.com/request.

3. resolved Aug 28, 2026, 05:04 PM UTC

   We have resolved this issue and will continue to closely monitor digital products. If you need additional help, please contact support.wwnorton.com/request

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Started Aug 26, 2026, 06:37 PM UTC· resolved Aug 26, 2026, 07:52 PM UTC

1. investigating Aug 26, 2026, 06:37 PM UTC

   We are currently investigating an issue affecting loading and user logins across Norton products and courseware. Users may notice that the ebook is unresponsive, they're automatically signed out of the ebook, or features within the ebook (such as NortonAI) are not loading. We are currently deploying a fix and will provide further updates.

2. investigating Aug 26, 2026, 06:38 PM UTC

   We are currently investigating an issue affecting loading and user logins across Norton products and courseware. Users may notice that the ebook is unresponsive, they're automatically signed out of the ebook, or features within the ebook (such as NortonAI) are not loading. We are currently deploying a fix and will provide further updates.

3. monitoring Aug 26, 2026, 07:21 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 26, 2026, 07:52 PM UTC

   This incident has been resolved and all services should be functioning normally.

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Started Aug 17, 2026, 07:29 PM UTC· resolved Aug 17, 2026, 08:47 PM UTC

1. investigating Aug 17, 2026, 07:29 PM UTC

   We are currently investigating an issue where customers cannot complete purchases on wwnorton.com. Customers are facing an issue where they cannot move past the step where they enter their zip code. If you are experiencing this issue, please contact our Support team, who will help you complete your purchase: https://support.wwnorton.com/

2. resolved Aug 17, 2026, 08:47 PM UTC

   This issue is now resolved. If you experience any issue making a purchase on wwnorton.com, please contact our Support team: https://support.wwnorton.com/

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Started Aug 04, 2026, 09:15 PM UTC· resolved Aug 06, 2026, 03:13 PM UTC

1. investigating Aug 04, 2026, 09:15 PM UTC

   We have received multiple reports that grades are not being sent properly to Canvas grade books. Students may receive an error message that reads, "Your work and your grade have been saved, but we were not able to transfer your grade to your LMS." Grades are still being properly saved in our database, so students can continue working and receiving grades. Once this issue has been resolved, any grades perviously earned will be properly sent to LMS grade books. We are currently investigating this issue and will provide more updates as they become available. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request

2. investigating Aug 05, 2026, 01:08 PM UTC

   We are continuing to investigate this issue.

3. identified Aug 05, 2026, 05:04 PM UTC

   Our developers have identified the root cause of this issue and have sent a request to Canvas support to make the necessary adjustments to resolve this problem. We are currently waiting for a response from Canvas, as we are unable to make the necessary changes ourselves. Grades are still being properly stored in our databases so students may continue completing assignments and those grades will be sent to their grade books after Canvas has resolved this issue. At this time, no other LMS platforms (Blackboard, Brightspace/D2L, Moodle, etc.) are experiencing this issue. Thank you for your continued patience!

4. monitoring Aug 05, 2026, 07:59 PM UTC

   This issue has been resolved, so all new grades earned from this point forward will be properly sent to your Canvas grade book. We are also working on sending all previously earned grades to Canvas grade books. Over the next hour, you should see your previous grades properly updated in your grade books. We will post a final update once we confirm that all previous grades have been successfully updated.

5. resolved Aug 06, 2026, 03:13 PM UTC

   This incident has been completely resolved. All grades earned during this issue, for all products, have been successfully resent to Canvas grade books. Thank you for your patience! If you need additional assistance, please contact our support team at support.wwnorton.com/request

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Started Jul 15, 2026, 11:54 PM UTC· resolved Jul 16, 2026, 12:52 PM UTC

1. investigating Jul 15, 2026, 11:54 PM UTC

   We are currently investigating an issue with credit card purchases failing. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request

2. resolved Jul 16, 2026, 12:52 PM UTC

   This issue is resolved. We partner with a company to process credit card purchases, and they experienced an outage last night that they have since resolved. If you experience any issue purchasing now, please contact our support team at support.wwnorton.com/request

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Started Jul 12, 2026, 08:05 PM UTC· resolved Jul 12, 2026, 10:03 PM UTC

1. investigating Jul 12, 2026, 08:05 PM UTC

   We are investigating reports of purchase failure on https://wwnorton.com/. We will post updates here. If you are experiencing this issue, please contact support.wwnorton.com/request for help.

2. monitoring Jul 12, 2026, 08:38 PM UTC

   The issue has been fixed and we are monitoring the site. If you continue to experience any issues, please contact support.wwnorton.com/request.

3. resolved Jul 12, 2026, 10:03 PM UTC

   This incident has been resolved.

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Started Jun 30, 2026, 07:34 PM UTC· resolved Jun 30, 2026, 11:33 PM UTC

1. investigating Jun 30, 2026, 07:34 PM UTC

   We are investigating an intermittent issue where digital products are not appearing in the customer dashboard. We will post updates here. If you are experiencing this issue, please contact support.wwnorton.com/request for help.

2. resolved Jun 30, 2026, 11:33 PM UTC

   This issue has been resolved. If you experience any further issue accessing your digital products, please contact support.wwnorton.com/request.

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Started Apr 27, 2026, 05:38 PM UTC· resolved Apr 27, 2026, 06:54 PM UTC

1. monitoring Apr 27, 2026, 05:38 PM UTC

   Users may encounter a 504 server error or an “Ongoing Server Maintenance” message when accessing support help notes on the W. W. Norton knowledge base (end-user help documentation). This knowledge base is provided by a third-party service - KnowledgeOwl. Updates regarding this issue can be found on KnowledgeOwl's incident page: https://knowledgeowl.statuspage.io/incidents/wntc2335l2j4. We will also continue to post updates here as new information becomes available.

2. resolved Apr 27, 2026, 06:54 PM UTC

   The fix is holding and this incident is now resolved.

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Started Apr 24, 2026, 04:02 PM UTC· resolved Apr 24, 2026, 05:47 PM UTC

1. investigating Apr 24, 2026, 04:02 PM UTC

   We are investigating an issue with missing links from the wwnorton.com book pages to the digital resource pages. There is no impact to customers' ability to log in, use, or purchase digital resources and courseware.

2. resolved Apr 24, 2026, 05:47 PM UTC

   The links on wwnorton.com are restored and working as usual.

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Started Apr 22, 2026, 02:49 PM UTC· resolved Apr 22, 2026, 03:46 PM UTC

1. identified Apr 22, 2026, 02:49 PM UTC

   We're currently investigating received reports from students regarding two specific issues affecting their assignments: Some multiple choice questions aren't displaying the all the available answer choices on the student player. We've identified that this issue affects multiple choice questions where the an option to scramble all the multiple choice answers was selected within the question editor. Questions that contain algo values are displaying incorrectly and will affect the student's ability to complete a question if the answer is dependent on it. Our engineering teams are actively investigating these urgent issues and we hope to share more information soon. We apologize for any inconvenience these issues may cause and are working as fast as possible to remedy them.

2. resolved Apr 22, 2026, 03:46 PM UTC

   This incident has now been resolved. Students who encountered this issue while they were working on an assignment should refresh that assignment to continue. We appreciate your patience as we resolved this issue.

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Started Apr 21, 2026, 03:19 PM UTC· resolved Apr 21, 2026, 04:34 PM UTC

1. investigating Apr 21, 2026, 03:19 PM UTC

   We are currently investigating an issue where search and catalog browsing are not working on wwnorton.com. We will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request

2. resolved Apr 21, 2026, 04:34 PM UTC

   Search and catalog functions are working on wwnorton.com. Our team will continue to monitor this, but if you encounter any issues searching or browsing on wwnorton.com, please contact us via support.wwnorton.com/request

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Started Jan 20, 2026, 05:03 PM UTC· resolved Jan 20, 2026, 05:48 PM UTC

1. investigating Jan 20, 2026, 05:03 PM UTC

   We are currently investigating an issue where exam and desk copy requests on wwnorton.com are not going through. Please hold your requests until we resolve this issue and post an update here. If you have questions, please contact the Support Team at https://support.wwnorton.com/request

2. resolved Jan 20, 2026, 05:48 PM UTC

   This issue is now resolved. If you still unable to submit an exam or desk copy request, please contact the Support Team at: https://support.wwnorton.com/request

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Started Jan 16, 2026, 10:07 PM UTC· resolved Jan 17, 2026, 03:44 AM UTC

1. investigating Jan 16, 2026, 10:07 PM UTC

   We are investigating reports of videos and animations not loading from select digital product pages. We will provide additional updates here as we identify and resolve the issue.

2. resolved Jan 17, 2026, 03:44 AM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 10:29 PM UTC· resolved Dec 10, 2025, 05:04 PM UTC

1. investigating Dec 08, 2025, 10:29 PM UTC

   We are currently investigating an issue with account password-reset confirmation emails. If you are experiencing this issue, please create a ticket via support.wwnorton.com/request so we can assist when the problem is resolved, or continue to monitor this status notice for updates.

2. resolved Dec 10, 2025, 05:04 PM UTC

   This issue is resolved. If you experience any issue resetting your password now, please contact Support at support.wwnorton.com/request

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Started Dec 04, 2025, 10:13 PM UTC· resolved Dec 08, 2025, 04:23 PM UTC

1. investigating Dec 04, 2025, 10:13 PM UTC

   We are currently investigating an issue where navigation categories are not appearing properly in the wwnorton.com catalog. To find the book or product you are looking for, please use the search bar. If you have questions, please contact Support at support.wwnorton.com/request

2. resolved Dec 08, 2025, 04:23 PM UTC

   This issue has been resolved. If you experience any additional issues navigating the website catalog, please contact Support at support.wwnorton.com/request

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Started Nov 12, 2025, 10:20 PM UTC· resolved Nov 18, 2025, 02:22 PM UTC

1. identified Nov 12, 2025, 10:20 PM UTC

   We have received reports of some users' ebooks loading in "demo mode" with limited access to chapters, despite having purchased full access. In a majority of cases, the problem can be resolved by clearing the browser cache. Instructions for specific browsers are available at https://knowledgebase.wwnorton.com/help/clearing-cache If you experience this problem and clearing cache does not resolve it, please open a ticket with Norton's support team at https://support.wwnorton.com/request Our support and engineering teams are actively investigating a root cause and will provide updates via this channel.

2. resolved Nov 18, 2025, 02:22 PM UTC

   This incident has been resolved.

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Started Nov 06, 2025, 03:18 PM UTC· resolved Nov 06, 2025, 04:13 PM UTC

1. investigating Nov 06, 2025, 03:18 PM UTC

   Smartwork is encountering a sporadic connection issue which may impact instructors and students. Users may see an error message pop up or experience loading issues. Our team is investigating this issue.

2. resolved Nov 06, 2025, 04:13 PM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 01:04 PM UTC· resolved Oct 29, 2025, 03:30 PM UTC

1. investigating Oct 29, 2025, 01:04 PM UTC

   We are investigating errors with Microsoft Word and LMS file exports from Norton Testmaker. If you experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request

2. monitoring Oct 29, 2025, 02:25 PM UTC

   We have implemented a fix that unblocks Microsoft Word and LMS file exports in Norton Testmaker. We are monitoring the fix for stability over the next hour. If you continue to experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request

3. resolved Oct 29, 2025, 03:30 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 09:08 PM UTC· resolved Oct 21, 2025, 01:24 PM UTC

1. monitoring Oct 20, 2025, 09:08 PM UTC

   There is a widespread Amazon AWS outage causing disruptions to many of our partners. While Norton products and services have not been directly impacted, users accessing our platform through an LMS or other vendor partner might experience intermittent access issues due to the impact of the AWS outage on those platforms. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

2. resolved Oct 21, 2025, 01:24 PM UTC

   The Amazon AWS issue has been resolved.

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Started Oct 08, 2025, 01:51 PM UTC· resolved Oct 08, 2025, 02:37 PM UTC

1. investigating Oct 08, 2025, 01:51 PM UTC

   We are currently investigating an issue where instructor resource pages are not loading properly on wwnorton.com. Customers are unable to load the pages to access their resources. Please subscribe to this page for further updates. If you have additional questions, please contact our support team at support.wwnorton.com/request

2. resolved Oct 08, 2025, 02:37 PM UTC

   This issue was resolved at 10am Eastern. If you encounter any further issue accessing instructor resources, please contact our support team at support.wwnorton.com/request

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Started Sep 16, 2025, 02:10 AM UTC· resolved Sep 17, 2025, 03:51 PM UTC

1. investigating Sep 16, 2025, 02:10 AM UTC

   We are currently investigating an intermittent issue where book covers and other metadata are not displaying properly in the wwnorton.com catalog and search results. You should not encounter any issue clicking on the book or purchasing it during this time. If you need assistance, please contact our support team at support.wwnorton.com/request

2. investigating Sep 16, 2025, 02:38 PM UTC

   We are continuing to investigate this intermittent issue. We'll post another update as soon as we identify the root cause. If you need assistance, please contact our support team at support.wwnorton.com/request

3. resolved Sep 17, 2025, 03:51 PM UTC

   This intermittent issue has been resolved. We will continue to monitor the wwnorton.com catalog and will provide updates here if required. If you need assistance, please contact our support team at support.wwnorton.com/request

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Started Sep 05, 2025, 01:29 PM UTC· resolved Sep 08, 2025, 01:43 PM UTC

1. monitoring Sep 05, 2025, 01:29 PM UTC

   We are receiving reports that some students are experiencing difficulties in loading Smartwork. We are working on a fix for this issue, but any impacted users should clear their cache which will resolve the issue and allow Smartwork to load as normal. We apologize for the inconvenience.

2. resolved Sep 08, 2025, 01:43 PM UTC

   This incident has been resolved.

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Started Aug 25, 2025, 05:25 PM UTC· resolved Aug 26, 2025, 02:32 AM UTC

1. investigating Aug 25, 2025, 05:25 PM UTC

   Purchasing of digital products is temporarily unavailable for Canadian customers as our Canadian distribution partner investigates an issue. We will continue to monitor the situation and provide updates on progress here. Access for existing customers in not impacted. If you need help as the team works to resolve this, please contact us via support.wwnorton.com/request.

2. resolved Aug 26, 2025, 02:32 AM UTC

   Purchasing of digital products has been restored for Canadian customers. If you experience any further purchasing issues, please contact us via support.wwnorton.com/request.

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Started Aug 21, 2025, 06:41 PM UTC· resolved Aug 22, 2025, 02:21 PM UTC

1. investigating Aug 21, 2025, 06:41 PM UTC

   We have identified an issue with wwnorton.com where the search and catalog view are not working. Our team is working on the resolution and we will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request

2. monitoring Aug 21, 2025, 08:42 PM UTC

   We identified the root cause of the issue and are working to fully resolve it. In the meantime, search and catalog functions are working well, though you may experience intermittent issues. Please refresh your page or try a search again if you encounter an issue.

3. resolved Aug 22, 2025, 02:21 PM UTC

   This issue is now resolved. If you encounter any issues searching or browsing on wwnorton.com, please contact us via support.wwnorton.com/request

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Started Aug 20, 2025, 07:49 PM UTC· resolved Aug 21, 2025, 05:42 PM UTC

1. investigating Aug 20, 2025, 07:49 PM UTC

   We are currently investigating reports of Norton Digital Landing Page loading issues. We will provide more updates as they become available.

2. monitoring Aug 20, 2025, 10:00 PM UTC

   We have identified and implemented a fix for the loading issue. We will monitor the fix and provide an update when our validation is complete. If you continue to experience any issues please let us know at support.wwnorton.com

3. resolved Aug 21, 2025, 05:42 PM UTC

   This incident has been resolved. If you have any remaining questions or issues please contact us at support.wwnorton.com

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