WithSecure had 45 outages in the last 2 years totaling 640h 44m of downtime — averaging 1.8 incidents per month.
There were 45 WithSecure outages since February 18, 2025 totaling 640h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue where elevating recommendations in WithSecure Elements Exposure Management is failing with an error message. We are working on resolving the issue with the highest priority.
The issue has been resolved.
We have identified an issue where amendments of Total Volume orders result in expiration of the license. As a WithSecure partner, this issue affects you if you use the Total Volume business model and amend an existing subscription, for example by increasing or decreasing the license amount. In this case, the license is incorrectly set to expire on the day of the order. We have identified and manually updated affected orders, so no further action is needed. We expect to resolve the issue by Monday, 18th of May and ask partners to not place amendment orders until we have resolved the issue.
We are currently testing a fix for the issue. We will update this incident once the fix has been deployed.
The issue has been resolved. The expiration of all affected orders have been corrected by us, no further action is needed.
We are investigating an issue where WithSecure Elements Exposure management reports vulnerabilities, findings and recommendations for non-existent software or devices for some customers. These findings were generated after Saturday, 25th of April.
Incorrect asset placeholders have been removed for all affected customers. We are updating findings and recommendations, and expect this work to finish by the morning of 28th of April, resolving the issue. Until then, we continue working on the issue with the highest priority.
Placeholder recommendations have been removed. We continue working on removal of incorrect findings and their respective recommendations.
This incident has been resolved.
We are currently experiencing an issue were submitting URL samples in WithSecure Elements fails with an error "cannot create collaboration request". We are working on a solution with the highest priority.
The issue has been resolved. You can submit URL samples again. Thank you for your patience!
We have identified that WithSecure Policy Manager (PM) includes a version of the Axios library within the web reporting component that is currently flagged as vulnerable. Based on our assessment, the associated risk is low. As a precautionary measure, we recommend the following: Reviewing the current firewall and network configuration to ensure that the Policy Manager webreporting interface is not accessible from external networks Ensuring restricted access to this component significantly reduces any potential exposure. We are investigating on a fix for the issue.
We have created a hotfix for this issue. We advise all our Business Suite partners and customers to apply this hotfix at the earliest opportunity. The risk can further be mitigated by ensuring that Policy Manager’s Web Reporting interface is not accessible from the internet. This can be done with external firewall configurations. The hotfix can be downloaded from the WithSecure Download Center: https://support.withsecure.com/en/support/download For more information on the Axios vulnerability (CVE-2026-40175) and WithSecure's response, please visit https://community.withsecure.com/announcements-en/kb/articles/32898-cve-2026-40175-for-axios-javascript-library
We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support
This incident has been solved.
We are investigating an issue where WithSecure Elements agent might show randomly that Malware Protection is disabled after reboot. We have confirmed that this issue is cosmetic and clients/servers remain protected. We are working on a fix.
We have identified the issue and are working on a fix. Please note: this issue is cosmetic and clients/servers remain protected.
We continue working on a fix for the issue.
We have created a fix, which is currently in testing. We will notify, when the fix is released.
We continue testing the fix and hope to release it today, but no later than tomorrow (6th of March)
We have published a hotfix that fixes the issue. The hotfix is automatically downloaded and applied, no action is required from administrators. Additional information for administrators: The Hotfix ID is 76, Description: Scanning platform initial state calculation and Firewall initial state
Currently Provisioning API is returning "503 Back-end server is at capacity" error. Visible effects of this is that partners cannot issue new license/change subscription/get license information via Provisioning API.
A mitigation was implemented. Checking the solution.
The issue has been solved.
We are investigating an issue where profiles in WithSecure Elements portal are shown incorrect settings and can not be saved. Endpoints are not affected, they remain on their existing profile.
This incident has been resolved.
We are investigating an issue where newly registered devices do not appear in WithSecure Elements portal. Further, newly assigned profiles, profile changes do not reach endpoints.
We have identified further symptoms: - Newly registered devices do not appear in the WithSecure Elements Portal. - Removed devices reappear after page refresh. - Assigned or updated profiles do not go through to the devices - Operations sent from the WithSecure Elements Portal not going through to the clients - Unmanaged devices (WithSecure Exposure Management) are not shown or updated We continue working on the issue with the highest priority.
We are continuously working on a fix for this issue.
We are actively working on this issue and treating it as a top priority.
We have restored the service. You may see outdated information in WithSecure Elements Portal until all data has been updated. We estimate that all data has updated by 04:00 UTC.
This incident has been resolved.
We are investigating an issue, where using the contact Support webform is not generating Support cases. https://www2.withsecure.com/en/support/contact-support/email-support While we investigate the issue and recovery options, please use alternate means of contacting us. Partners: Please submit a case through Partner Portal Customers with Advanced or Premium Support subscriptions: Please submit a case through eService You can also reach us by phone. Our phone numbers and opening hours are listed here: https://www2.withsecure.com/en/support/contact-support/call-support
We have recovered the functionality. You can submit new support cases through our webform again. We are investigating recovery options for submissions during the outage.
If you have submitted a support request between yesterday, 14th of December at 14:47 UTC and today, 15th of December 07:49 UTC and have not gotten an automated response with a case number, please submit your request again. We have not received it, and we are sadly unable to recover those. We apologize for the inconvenience.
We are experiencing intermittent delays in WithSecure Elements Endpoints and Countercept for Europe region, which may cause delays in remote operations such as network isolation. We are in the process of investigating the root cause and are working diligently to resolve the issue.
The issue has been resolved. We no longer experience delays. No operations/data was lost.
MS domain(aka.ms related domain) is blocked as harmful in Elements Collaboration Protection(ECP). Visible effects of this is that mail sending/receiving are blocked in ECP
This issue has been resolved.
We are investigating reports of Microsoft Teams- and calendar invitation links being falsely detected as malicious.
The issue has been resolved. Detections may still occur until the cache has expired. Instructions to clear the cache in WithSecure Elements Endpoint Protection can be found here: https://community.withsecure.com/en/kb/articles/29354-how-to-troubleshoot-security-cloud
We are investigating an issue where multiple false positives have been detected following the latest Capricorn release. We are working to identify the root cause and implement a resolution as quickly as possible. Please follow this incident for more information
We have released database version 2025-11-28_08 that resolves the elevated false positives. We continue monitoring the situation and implement further improvements.
This incident has been resolved.
We have identified new issue where Partner Portal login is not possible to all partners.
A fix has been implemented, and fix has been confirmed. Partner Portal is functional. We are monitoring the issue.
This issue has been closed.
We are investigating an issue where authentication through SMS is not possible, when logging in to With Secure services and Partner Portal. This is not causing Security issue on Endpoint Security immediately. We strongly encourage to use Authenticator, such as google/MS authenticator.
We have resolved the issue, SMS authentication is functioning again.
This issue has been resolved.
We are investigating an issue with WithSecure Elements Exposure Management. Currently, Exposure Management is unavailable. Please follow this incident for updates.
WithSecure Elements Exposure Management has been restored. No actions are needed from our customers and partners.
We are investigating an issue where authentication through SMS is not possible, when logging in to WithSecure services.
We are continuing to investigate this issue.
We have resolved the issue, SMS authentication is functioning again.
This incident has been resolved.
We are investigating an issue where authentication through SMS is not possible, when logging in to WithSecure services.
We have identified the cause of the issue and are working to resolve it.
We have resolved the issue, SMS authentication is functioning again. We apologize for the inconvenience caused.
We are investigating an issue where Total Volume business model orders fail in WithSecure Partner Portal. The issue exclusively affects orders following the Total Volume model. We are working on resolving the issue. Please follow this incident for updates.
We continue to work on this issue with the highest priority. Please continue following this incident for updates.
We continue to work on this issue with the highest priority. Please continue following this incident for updates.
A fix has been implemented, and we are monitoring the result.
A fix has been implemented, and we are monitoring the result.
The incident has been resolved now. We apologize for the inconvenience caused by the outage.
We are currently investigating an issue where attachments to Incidents in WithSecure Elements MDR and EDR can not be downloaded in regions outside of Europe. WithSecure Countercept is not affected.
The incident is resolved. As of 6:57:24 AM UTC Administrators in non-European regions could not download attachments from incidents. The effectiveness of investigative actions by our DRT team was impaired as attachments could not be retrieved. However, containment and remediation jobs, such as deleting files, killing processes were not affected. We deployed a fix at 12:35:41 UTC. Attachments are once again available for download.
We are investigating an issue where WithSecure Elements portal is inaccessible. Please follow this incident for updates.
Currently login to WithSecure Elements Security Center is not possible. We are investigating whether this is related to wider issues with Amazon Web Services.
WithSecure Cloud Protection for Salesforce is impacted by the current outage as well. Advanced Scanning & Large File Scanning as well as File Reputation lookups and backups are not working. Small file & Url Scanning is working. We continue working on the issue with the highest priority.
WithSecure services and portals are recovering. We continue to work on fully restoring all services.
The incident has been resolved, all services have recovered.
We are experiencing an issue where Total Volume business model orders fail in WithSecure Partner Portal. The order appears to complete but no licenses are provisioned. The issue exclusively affects orders following the Total Volume model. We are working on resolving the issue. Please follow this incident for updates.
We have identified the issue and deployed a fix. We are now verifying the effectiveness of the fix. Most users should already see normal functionality, however issues remain for some users and we continue working on a solution.
The issue has been resolved. If you attempted to place a Total Volume order during the outage, please place a new order. We apologize for the inconvenience caused by this outage.
We are investigating an issue where WithSecure Policy Manager Server is unable to register to our backend. Existing Policy Manager installations will continue to function. New installations will fail to register, you can use Policy Manager in Trial mode. Security functionality and updates are not affected.
We are continuing to investigate this issue.
This incident has been resolved.