WithSecure incident

WithSecure Elements MDR and EDR - download of attachments to incidents not possible

Minor Resolved View vendor source →

WithSecure experienced a minor incident on October 22, 2025 affecting Endpoint Detection and Response, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2025, 01:10 PM UTC
Resolved
Oct 22, 2025, 01:42 PM UTC
Duration
32m
Detected by Pingoru
Oct 22, 2025, 01:10 PM UTC

Affected components

Endpoint Detection and Response

Update timeline

  1. investigating Oct 22, 2025, 01:10 PM UTC

    We are currently investigating an issue where attachments to Incidents in WithSecure Elements MDR and EDR can not be downloaded in regions outside of Europe. WithSecure Countercept is not affected.

  2. resolved Oct 22, 2025, 01:42 PM UTC

    The incident is resolved. As of 6:57:24 AM UTC Administrators in non-European regions could not download attachments from incidents. The effectiveness of investigative actions by our DRT team was impaired as attachments could not be retrieved. However, containment and remediation jobs, such as deleting files, killing processes were not affected. We deployed a fix at 12:35:41 UTC. Attachments are once again available for download.