WithSecure incident

WithSecure Partner Portal - Total Volume based ordering outage

Major Resolved View vendor source →

WithSecure experienced a major incident on October 16, 2025 affecting Ordering, lasting 21h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 02:22 PM UTC
Resolved
Oct 17, 2025, 11:38 AM UTC
Duration
21h 15m
Detected by Pingoru
Oct 16, 2025, 02:22 PM UTC

Affected components

Ordering

Update timeline

  1. investigating Oct 16, 2025, 02:22 PM UTC

    We are experiencing an issue where Total Volume business model orders fail in WithSecure Partner Portal. The order appears to complete but no licenses are provisioned. The issue exclusively affects orders following the Total Volume model. We are working on resolving the issue. Please follow this incident for updates.

  2. identified Oct 16, 2025, 05:11 PM UTC

    We have identified the issue and deployed a fix. We are now verifying the effectiveness of the fix. Most users should already see normal functionality, however issues remain for some users and we continue working on a solution.

  3. resolved Oct 17, 2025, 11:38 AM UTC

    The issue has been resolved. If you attempted to place a Total Volume order during the outage, please place a new order. We apologize for the inconvenience caused by this outage.