WithSecure incident

WithSecure Partner Portal: Total Volume orders fail

Major Resolved View vendor source →

WithSecure experienced a major incident on November 7, 2025 affecting Ordering, lasting 14h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 08:03 AM UTC
Resolved
Nov 07, 2025, 10:37 PM UTC
Duration
14h 34m
Detected by Pingoru
Nov 07, 2025, 08:03 AM UTC

Affected components

Ordering

Update timeline

  1. investigating Nov 07, 2025, 08:03 AM UTC

    We are investigating an issue where Total Volume business model orders fail in WithSecure Partner Portal. The issue exclusively affects orders following the Total Volume model. We are working on resolving the issue. Please follow this incident for updates.

  2. investigating Nov 07, 2025, 11:38 AM UTC

    We continue to work on this issue with the highest priority. Please continue following this incident for updates.

  3. investigating Nov 07, 2025, 03:09 PM UTC

    We continue to work on this issue with the highest priority. Please continue following this incident for updates.

  4. investigating Nov 07, 2025, 03:41 PM UTC

    A fix has been implemented, and we are monitoring the result.

  5. monitoring Nov 07, 2025, 08:47 PM UTC

    A fix has been implemented, and we are monitoring the result.

  6. resolved Nov 07, 2025, 10:37 PM UTC

    The incident has been resolved now. We apologize for the inconvenience caused by the outage.