Voyager Internet Outage History
Voyager Internet partial outage · 2 active incidents View live status →Pingoru has recorded 52 incidents for Voyager Internet: 29 in the last 12 months and 10 in the last 90 days.
Incidents, newest first
Critical October 28, 2025 Unplanned Outage - UFB Broadband - Whanganui 5d 8h
Started Oct 28, 2025, 06:29 PM UTC· resolved Nov 03, 2025, 02:35 AM UTC
- investigating Oct 28, 2025, 06:29 PM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are aware of the UFB Broadband outage in Whanganui area affecting some of our customers. We are further investigating this with our vendor and will provide further update as we receive them. We apologize for any inconvenience , please reach out to our Support team on 0800 477 333 if any issues. Recommended user actions: No action needed
- identified Oct 28, 2025, 06:37 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are aware of the UFB Broadband outage in Whanganui area affecting some of our customers. We are further investigating this with our vendor and will provide further update as we receive them. We apologize for any inconvenience , please reach out to our Support team on 0800 477 333 if any issues. Recommended user actions: No action needed
- identified Oct 28, 2025, 06:38 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Vendor has identified issue with the core device and arranging technician to Recommended user actions: No action needed
- identified Oct 28, 2025, 06:39 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Vendor has identified the issue with their Whanganui core device and technician has been dispatched to further investigate it. No ETA at this stage. Recommended user actions: No action needed
- identified Oct 28, 2025, 08:03 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Technician is still wor No ETA at this stage. Recommended user actions: No action needed
- identified Oct 28, 2025, 08:39 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Service restored at 09:18. Recommended user actions: No action needed
- monitoring Oct 28, 2025, 08:39 PM UTC
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Services restored at 09:18. Please reach out to our Support team on 0800 477 333 if still any issues. Recommended user actions: No action needed
- monitoring Nov 03, 2025, 02:35 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Nov 03, 2025, 02:35 AM UTC
This incident has been resolved.
Critical October 23, 2025 Unplanned Outage - UFB Broadband - Waikato Region 5d 14h Fibre Broadband
Started Oct 23, 2025, 03:48 AM UTC· resolved Oct 28, 2025, 06:16 PM UTC
- monitoring Oct 23, 2025, 03:48 AM UTC
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We are aware of the momentarily Broadband connection drops some customers might have noticed in the Waikato region around 3:50pm. We are further investigating this with our vendor and will continue to monitor it for any further occurrences. We apologize for any inconvenience , please reach out to our Support team on 0800 477 333 if any issues. Recommended user actions: No action required
- monitoring Oct 28, 2025, 06:15 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Oct 28, 2025, 06:16 PM UTC
This incident has been resolved.
Major October 22, 2025 Upper South Island Power Outages 5d 5h DSL Broadband, Fibre Broadband
Started Oct 22, 2025, 07:47 PM UTC· resolved Oct 28, 2025, 01:10 AM UTC
- identified Oct 22, 2025, 07:47 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are currently tracking power outages affecting customers in the upper South Island. Issue has been tracked to an issue with power delivery to Network Tasman and Marlborough Lines from Transpower. Transpower are posting updates to their Facebook page.
- identified Oct 28, 2025, 01:09 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Oct 28, 2025, 01:10 AM UTC
This incident has been resolved.
Major September 17, 2025 Expired Domains website currently unavailable 16m Other Services
Started Sep 17, 2025, 05:23 AM UTC· resolved Sep 17, 2025, 05:40 AM UTC
- investigating Sep 17, 2025, 05:23 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Expired Domains website is currently unavailable pending investigation
- investigating Sep 17, 2025, 05:39 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Sep 17, 2025, 05:40 AM UTC
This incident has been resolved.
Major September 16, 2025 iSMS - MessageMedia Hub Login Outage –
Started Sep 16, 2025, 08:38 PM UTC· resolved Sep 16, 2025, 08:38 PM UTC
- resolved Sep 16, 2025, 08:38 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Major September 9, 2025 International SMS Delivery Issue 1d 23h SMS services
Started Sep 09, 2025, 08:58 PM UTC· resolved Sep 11, 2025, 08:07 PM UTC
- identified Sep 09, 2025, 08:58 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: SMS delivery for subset of International numbers will fail.
- identified Sep 09, 2025, 09:02 PM UTC
Update - We are continuing to work on a fix for this issue.
- identified Sep 09, 2025, 09:04 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: SMS delivery for subset of International numbers will fail.
- monitoring Sep 11, 2025, 08:05 PM UTC
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: SMS delivery for subset of International numbers will fail.
- monitoring Sep 11, 2025, 08:06 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Sep 11, 2025, 08:07 PM UTC
This incident has been resolved.
Major August 23, 2025 Unable to access Advanced Reporting UI and Connect softphones 4h 3m Voice Platform
Started Aug 23, 2025, 04:02 AM UTC· resolved Aug 23, 2025, 08:05 AM UTC
- investigating Aug 23, 2025, 04:02 AM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will be unable to log into Advanced Reporting and Connect softphones. Recommended user actions: No workaround as of yet.
- investigating Aug 23, 2025, 08:04 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Aug 23, 2025, 08:05 AM UTC
This incident has been resolved.
Major August 17, 2025 Minor Outage - Fibre Strike - Tauranga 11h 12m Fibre Broadband
Started Aug 17, 2025, 09:38 PM UTC· resolved Aug 18, 2025, 08:51 AM UTC
- identified Aug 17, 2025, 09:38 PM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Some customers in the Tauranga area will be experiencing a loss of fibre connection due to a fibre strike on a Local Fibre Company network. Recommended user actions: The LFC has been on-site since 1am, please monitor our status page for updates. - https://voyager.nz/support/service-status
- identified Aug 17, 2025, 10:14 PM UTC
The Local Fibre Company is reporting that services are beginning to be restored. Expected full restoration time is late this afternoon.
- identified Aug 18, 2025, 04:59 AM UTC
The Local Fibre Company field teams are continuing to work on site and services are gradually being restored.
- identified Aug 18, 2025, 08:49 AM UTC
The Local Fibre Company has advised that this outage is now fully resolved.
- identified Aug 18, 2025, 08:50 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Aug 18, 2025, 08:51 AM UTC
This incident has been resolved.
Minor August 7, 2025 Connect Mobile Client - No ringing with inbound calls on iOS 5d 20h Voice Platform
Started Aug 07, 2025, 01:11 AM UTC· resolved Aug 12, 2025, 09:17 PM UTC
- investigating Aug 07, 2025, 01:11 AM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will not receive inbound call notifications if the iOS app is in the background. Recommended user actions: Bring the app into the foreground
- investigating Aug 12, 2025, 09:16 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Aug 12, 2025, 09:17 PM UTC
This incident has been resolved.
Major August 6, 2025 Potential Voice calling issue 2m Voice Platform, Calling
Started Aug 06, 2025, 12:37 AM UTC· resolved Aug 06, 2025, 12:40 AM UTC
- investigating Aug 06, 2025, 12:37 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Some voice calls might affected due to a DNS service issue with upstream carrier services.
- investigating Aug 06, 2025, 12:38 AM UTC
The issue was related to the Cloud VM outage experienced. The outage impacted upstream carrier services as well as DNS services that devices may utilise to connect to VVP. Although some voice services may have been impacted, VVP was fully functional throughout the outage and was not directly affected by the Cloud VM event. Apologies for the impact on your services, a full root cause analysis is under way and a report will be provided within the next 48 hours.
- investigating Aug 06, 2025, 12:38 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Aug 06, 2025, 12:40 AM UTC
This incident has been resolved.
Major August 5, 2025 Cloud VM - Partial Outage 21h 14m Websites, Voice Platform, Domains, Partner Portal and 5 more
Started Aug 05, 2025, 02:38 AM UTC· resolved Aug 05, 2025, 11:53 PM UTC
- investigating Aug 05, 2025, 02:38 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
- investigating Aug 05, 2025, 03:42 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
- identified Aug 05, 2025, 04:08 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
- identified Aug 05, 2025, 04:08 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service.
- identified Aug 05, 2025, 04:09 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
- identified Aug 05, 2025, 04:09 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service.
- monitoring Aug 05, 2025, 04:38 AM UTC
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
- monitoring Aug 05, 2025, 11:52 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Aug 05, 2025, 11:53 PM UTC
This incident has been resolved.
Critical August 5, 2025 Unplanned Outage - Broadband authentication down 21h 26m DSL Broadband, Fibre Broadband
Started Aug 05, 2025, 02:29 AM UTC· resolved Aug 05, 2025, 11:56 PM UTC
- investigating Aug 05, 2025, 02:29 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
- investigating Aug 05, 2025, 02:40 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
- investigating Aug 05, 2025, 03:13 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
- investigating Aug 05, 2025, 03:28 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently experiencing an outage on our radius authentication platform which is affecting broadband PPPoE and IPoE users. We are actively investigating the root cause of this issue. No ETA for resolution at this stage.
- monitoring Aug 05, 2025, 04:17 AM UTC
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
- monitoring Aug 05, 2025, 11:55 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Aug 05, 2025, 11:56 PM UTC
This incident has been resolved.
Major July 2, 2025 Enable Network Service Disruption 4d 18h Fibre Broadband
Started Jul 02, 2025, 03:35 AM UTC· resolved Jul 06, 2025, 10:10 PM UTC
- identified Jul 02, 2025, 03:35 AM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Some customers in the Canterbury Region have no Broadband services. Enable is aware and are actively working on a resolution. Recommended user actions: If you’re affected, please contact us so we can log a fault with Enable on your behalf.
- monitoring Jul 02, 2025, 08:37 PM UTC
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Some customers in the Canterbury Region have no Broadband services. Enable is aware and are actively working on a resolution. Recommended user actions: If you’re affected, please contact us so we can log a fault with Enable on your behalf.
- monitoring Jul 02, 2025, 09:11 PM UTC
Some services have now been fully restored. Enable is continuing to work on a solution to restore the remaining services as quickly as possible. We appreciate your patience and will provide further updates as they become available.
- monitoring Jul 06, 2025, 10:09 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Jul 06, 2025, 10:10 PM UTC
This incident has been resolved.
Minor June 27, 2025 Broadband Connectivity Problems for X Gen (LIT) Networks Customers 2h 3m Fibre Broadband
Started Jun 27, 2025, 03:04 AM UTC· resolved Jun 27, 2025, 05:08 AM UTC
- investigating Jun 27, 2025, 03:04 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Some users will be Unable to connect to Internet In Auckland region using Xgen (LIT) networks services .
- identified Jun 27, 2025, 03:17 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Some broadband services are currently affected due to power outages in the area caused by severe weather. Our team is actively monitoring the situation and will continue to provide updates as more information becomes available.
- identified Jun 27, 2025, 05:07 AM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Jun 27, 2025, 05:08 AM UTC
This incident has been resolved.
Major June 18, 2025 Unplanned Network Outage - Wellington , Tauranga 10h 21m Core Network & Services, Fibre Broadband, Dark Fiber Services, Layer 2 Backhaul
Started Jun 18, 2025, 11:28 AM UTC· resolved Jun 18, 2025, 09:50 PM UTC
- identified Jun 18, 2025, 11:28 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We have experienced up to 5 minutes of outage on Broadband and Premium services in the Wellington, Tauranga region. Root cause has been identified as emergency maintenance carried out by the last mile fiber provider. All affected services are restored to normal state and we will continue to monitor it for the maintenance window (11pm to 6am) provided by the carrier. We apologies for the inconvenience this may have caused.
- identified Jun 18, 2025, 11:29 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We have experienced up to 5 minutes of outage on Broadband and Premium services in the Wellington, Tauranga region. Root cause has been identified as emergency maintenance carried out by the last mile fiber provider. All affected services are restored to normal state and we will continue to monitor it for the maintenance window (11pm to 6am) provided by the carrier. We apologies for the inconvenience this may have caused.
- identified Jun 18, 2025, 09:46 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We have experienced up to 5 minutes of outage on Broadband and Premium services in the Wellington, Tauranga region. Root cause has been identified as emergency maintenance carried out by the last mile fiber provider. All affected services are restored to normal state and we will continue to monitor it for the maintenance window (11pm to 6am) provided by the carrier. We apologies for the inconvenience this may have caused.
- identified Jun 18, 2025, 09:49 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Jun 18, 2025, 09:50 PM UTC
This incident has been resolved.
Major June 16, 2025 Testing Unplanned Notifications update 2m Cloud Servers / Virtual Data center
Started Jun 16, 2025, 11:30 PM UTC· resolved Jun 16, 2025, 11:32 PM UTC
- investigating Jun 16, 2025, 11:30 PM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more.
- investigating Jun 16, 2025, 11:31 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Jun 16, 2025, 11:32 PM UTC
This incident has been resolved.
Major June 16, 2025 Auckland Virtual Infrastructure & Cloud VMs - Unavailable or High I/O 20h 26m Websites, Cloud Servers / Virtual Data center
Started Jun 16, 2025, 07:18 AM UTC· resolved Jun 17, 2025, 03:44 AM UTC
- investigating Jun 16, 2025, 07:18 AM UTC
Cloud VMs hosted in our Auckland region may be unavailable or operating slower (high disk I/O).
- identified Jun 16, 2025, 08:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 16, 2025, 08:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2025, 03:44 AM UTC
This incident has been resolved.
Critical June 5, 2025 Chorus Wellington Terminating UFB Outage 2h 41m Fibre Broadband
Started Jun 05, 2025, 11:18 PM UTC· resolved Jun 06, 2025, 02:00 AM UTC
- investigating Jun 05, 2025, 11:18 PM UTC
We have identified an issue affecting our Chorus Wellington UFB handover. This handover services Wellington, Kapiti, Hutt Valley, Palmerston North and through to Napier. Currently around 90% of connections are offline. We are working with Chorus on a resolution.
- identified Jun 05, 2025, 11:46 PM UTC
Chorus have identified the source of the issue and are working on a fix. Issue is affecting multiple service providers and is not isolated to just Voyager.
- monitoring Jun 06, 2025, 12:21 AM UTC
We are seeing connections come back online. If your connection is still down a restart of your router may be required.
- resolved Jun 06, 2025, 02:00 AM UTC
Chorus have issues a clearance notice for the issue. Moving incident to resolved.
Minor May 12, 2025 External DNS Issue Affecting Customers 23m Domains
Started May 12, 2025, 10:53 PM UTC· resolved May 12, 2025, 11:17 PM UTC
- monitoring May 12, 2025, 10:53 PM UTC
We are currently aware of an issue with an external DNS provider that is impacting multiple Internet Service Providers in New Zealand. This issue is affecting DNS resolution, leading to issues accessing services that rely on their DNS. Our team is actively monitoring the situation waiting for the issue to be resolved. We apologise for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.
- resolved May 12, 2025, 11:17 PM UTC
This incident has been resolved.
Notice May 2, 2025 Multiple services - Connectivity issues 10d 2h Website Hosting, Cloud Servers / Virtual Data center
Started May 02, 2025, 12:10 AM UTC· resolved May 12, 2025, 03:05 AM UTC
- investigating May 02, 2025, 12:10 AM UTC
We are currently investigating an infrastructure issue that has caused multiple services, including some Cloud hosting servers, web hosting servers to be offline. We hope to have all services recovered shortly and we apologise for any inconvenience this may be causing.
- monitoring May 02, 2025, 12:23 AM UTC
Customer impacting services have recovered now and we are monitoring the situation, we thank you for your patience.
- resolved May 12, 2025, 03:05 AM UTC
This incident has been resolved.
Critical March 14, 2025 Voyager Voice Platform (VVP) - Database Outage 3h 44m Voice Platform, Calling
Started Mar 14, 2025, 12:19 AM UTC· resolved Mar 14, 2025, 04:03 AM UTC
- investigating Mar 14, 2025, 12:19 AM UTC
We have lost access to several VVP databases. We are working with our system vendor to restore services. During this time, customers will experience registration and calling difficulties.
- identified Mar 14, 2025, 12:53 AM UTC
Services are being restored. Registrations and calling may still be impacted while VVP is brought back up.
- monitoring Mar 14, 2025, 03:03 AM UTC
Services have been restored
- resolved Mar 14, 2025, 04:03 AM UTC
This incident has been resolved.
Major March 11, 2025 Christchurch Virtual Infrastructure Incident 5d 20h Websites, Email, Website Hosting, Cloud Servers / Virtual Data center
Started Mar 11, 2025, 03:54 AM UTC· resolved Mar 17, 2025, 12:06 AM UTC
- investigating Mar 11, 2025, 03:54 AM UTC
We experienced an issue with our virtual infrastructure in Christchurch around 3:52pm today. Services have been recovered with small downtime and engineers are working to determine the root cause.
- investigating Mar 11, 2025, 04:37 AM UTC
Engineers are still investigating this ongoing issue and will update accordingly
- investigating Mar 11, 2025, 04:38 AM UTC
We are continuing to investigate this issue.
- investigating Mar 11, 2025, 05:41 AM UTC
Voyager and 1st Domains (Plesk) services are also experiencing intermittent issues. Engineers and the virtual infrastructure vendor are working on the issue.
- investigating Mar 11, 2025, 06:59 AM UTC
We are still experiencing some issues and sincerely apologize for any inconvenience this may be causing. We will continue to provide updates as we and our venders work to resolve the issues.
- investigating Mar 11, 2025, 07:22 PM UTC
Our continued apologies and thanks for people’s time and patience. The majority of issues have since subsided and we continue work to restore full platform functionality and stability with our upstream vendor.
- investigating Mar 11, 2025, 11:31 PM UTC
Currently the majority of our platform is in an operational state and continues to remain stable, we will continue to monitor the situation. For the small amount of services that remain to be un-operational, we are actively working on restoring. The services that do have a partial outage include some Web Hosting services and the Voyager client portal (hosting.voyager.nz).
- identified Mar 12, 2025, 09:12 AM UTC
Our Christchurch-based virtual infrastructure remains in a stable, operational state. Since our last update, we have resolved the remaining issues impacting some web hosting customers and the Voyager Hosting Client Portal (https://hosting.voyager.nz). All services are now operational. However, we continue to work with our upstream vendor to finalise some fixes to backend components.
- monitoring Mar 12, 2025, 11:38 PM UTC
Our Christchurch-based virtual infrastructure continues to remain both stable and operational. Engineers will continue monitoring the situation closely.
- resolved Mar 17, 2025, 12:06 AM UTC
This incident has been resolved.
Notice March 5, 2025 Voyager Voice Platform (VVP) - Wellington Outage 8h 4m Voice Platform, Calling
Started Mar 05, 2025, 07:49 PM UTC· resolved Mar 06, 2025, 03:53 AM UTC
- identified Mar 05, 2025, 07:49 PM UTC
We have identified an issue with VVP in the Wellington region. Customers in the area will have difficulty accessing the VVP GUI or making / receiving calls. We are working to restore services with our system vendor.
- monitoring Mar 05, 2025, 11:17 PM UTC
We have restored services in Wellington. We are currently working with the system vendor to identify the cause of the outage.
- resolved Mar 06, 2025, 03:53 AM UTC
This incident has been resolved.
Notice February 20, 2025 Whanganui region UFB outage 43m Fibre Broadband
Started Feb 20, 2025, 08:04 AM UTC· resolved Feb 20, 2025, 08:47 AM UTC
- resolved Feb 20, 2025, 08:04 AM UTC
One of our upstream vendors had experienced their Provide Edge router failure, causing an outage for our Whanganui UFB customers. This has now been resolved. Service was disrupted for approximately 43 minutes. We apologies for the inconvenience. Please contact Customer Service if you are still experiencing issues.