Resolved after 21 hours 14 minutes, affecting Websites and Voice Platform and 1 more, on August 5, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Affected components
Update timeline
- investigating Aug 05, 2025, 02:38 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
- investigating Aug 05, 2025, 03:42 AM UTC
We’re currently investigating reports of a potential service interruption with the listed services. We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
- identified Aug 05, 2025, 04:08 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
- identified Aug 05, 2025, 04:08 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service.
- identified Aug 05, 2025, 04:09 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are currently investigating an issue, which impacts a subset of Cloud VMs in the Auckland region.
- identified Aug 05, 2025, 04:09 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service.
- monitoring Aug 05, 2025, 04:38 AM UTC
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
- monitoring Aug 05, 2025, 11:52 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Aug 05, 2025, 11:53 PM UTC
This incident has been resolved.
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