Voyager Internet incident
Unplanned Network Outage - Wellington , Tauranga
Resolved after 10 hours 21 minutes, affecting Core Network & Services and Fibre Broadband and 1 more, on June 18, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Affected components
Update timeline
- identified Jun 18, 2025, 11:28 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We have experienced up to 5 minutes of outage on Broadband and Premium services in the Wellington, Tauranga region. Root cause has been identified as emergency maintenance carried out by the last mile fiber provider. All affected services are restored to normal state and we will continue to monitor it for the maintenance window (11pm to 6am) provided by the carrier. We apologies for the inconvenience this may have caused.
- identified Jun 18, 2025, 11:29 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We have experienced up to 5 minutes of outage on Broadband and Premium services in the Wellington, Tauranga region. Root cause has been identified as emergency maintenance carried out by the last mile fiber provider. All affected services are restored to normal state and we will continue to monitor it for the maintenance window (11pm to 6am) provided by the carrier. We apologies for the inconvenience this may have caused.
- identified Jun 18, 2025, 09:46 PM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We have experienced up to 5 minutes of outage on Broadband and Premium services in the Wellington, Tauranga region. Root cause has been identified as emergency maintenance carried out by the last mile fiber provider. All affected services are restored to normal state and we will continue to monitor it for the maintenance window (11pm to 6am) provided by the carrier. We apologies for the inconvenience this may have caused.
- identified Jun 18, 2025, 09:49 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Jun 18, 2025, 09:50 PM UTC
This incident has been resolved.
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