Voyager Internet incident
Connect Mobile Client - No ringing with inbound calls on iOS
Resolved after 5 days 20 hours, affecting Voice Platform, on August 7, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
Affected components
Update timeline
- investigating Aug 07, 2025, 01:11 AM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will not receive inbound call notifications if the iOS app is in the background. Recommended user actions: Bring the app into the foreground
- investigating Aug 12, 2025, 09:16 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. An incident summary will be published soon. Thank you for your patience!
- resolved Aug 12, 2025, 09:17 PM UTC
This incident has been resolved.
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