Voyager Internet Outage History

Started Oct 11, 2026, 05:38 PM UTC· resolved Oct 13, 2026, 03:07 AM UTC

1. investigating Oct 11, 2026, 05:38 PM UTC

   Customers with Eero routers may be experiencing connectivity problems, including being unable to access the internet or the Eero app. No action needed at this stage. Please avoid factory resetting your Eero. We’ll update this notice as soon as we know more.

2. identified Oct 11, 2026, 05:50 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 11, 2026, 06:15 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 13, 2026, 03:07 AM UTC

   This incident has been resolved.

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Started Sep 25, 2026, 02:15 AM UTC· resolved Sep 25, 2026, 05:10 AM UTC

1. investigating Sep 25, 2026, 02:15 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Our upstream .nz registry is in maintenance mode. Domain search, registration, transfer, renewal, transfer and management of .nz domains will be offline during this period. Existing domains will continue to resolve normally and website and email will remain fully operational. All services for other domain names are unaffected. To view more information relating to this outage you can view here https://status.internetnz.nz/

2. monitoring Sep 25, 2026, 02:41 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Our upstream .nz registry is in maintenance mode. Domain search, registration, transfer, renewal, transfer and management of .nz domains will be offline during this period. Existing domains will continue to resolve normally and website and email will remain fully operational. All services for other domain names are unaffected. To view more information relating to this outage you can view here https://status.internetnz.nz/

3. monitoring Sep 25, 2026, 02:41 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Our upstream .nz registry is in maintenance mode. A fix has been applied by the .nz registry and are monitoring the situation for stability. To view more information relating to this outage you can view here https://status.internetnz.nz/

4. resolved Sep 25, 2026, 05:10 AM UTC

   This incident has been resolved.

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Started Aug 26, 2026, 01:49 PM UTC· resolved Aug 30, 2026, 11:41 PM UTC

1. identified Aug 26, 2026, 01:49 PM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: A nssue was encountered by Enable with with the planned maintnenece this morning, resulting in cconnectivity issues for customer services in the Christchurch UFB zone. Enable have identified the issue, and are working to resolve the issue.

2. identified Aug 26, 2026, 01:54 PM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: An issue was encountered by Enable during planned maintenance this morning, resulting in connectivity issues for customer services in the Christchurch UFB zone. Enable has identified the issue and is working to resolve it.

3. identified Aug 26, 2026, 09:35 PM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: An issue was encountered by Enable during planned maintenance this morning, resulting in connectivity issues for customer services in the Christchurch UFB zone. Enable is currently rolling out a fix for the connectivity issue, prioritising services in the following order: Health, Education, Business, then Residential. We are observing affected circuits beginning to come back online as the fix is progressively rolled out. Network Tasman services: We are aware that Network Tasman services are also impacted by this issue, as these services are facilitated via Enable. Customers may still experience intermittent connectivity while the fix is being applied. We will continue to monitor restoration and provide further updates as more information becomes available.

4. identified Aug 27, 2026, 05:20 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: An issue was identified during planned maintenance by Enable this morning, resulting in connectivity issues for customer services across the Christchurch UFB zone. Enable has identified the cause and is progressively rolling out a fix. The majority of affected services are now coming back online as the fix continues to be applied. A small number of services may remain offline or experience intermittent connectivity while the final services are restored. Enable continues to work through these remaining services, with restoration being monitored closely. Network Tasman services may also be impacted, as these services are facilitated via Enable. We will continue to monitor restoration and provide further updates as the remaining services are brought back online.

5. monitoring Aug 27, 2026, 05:23 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: An issue was identified during planned maintenance by Enable this morning, resulting in connectivity issues for customer services across the Christchurch UFB zone. Enable has identified the cause and is progressively rolling out a fix. The majority of affected services are now coming back online as the fix continues to be applied. A small number of services may remain offline or experience intermittent connectivity while the final services are restored. Enable continues to work through these remaining services, with restoration being monitored closely. Network Tasman services may also be impacted, as these services are facilitated via Enable. We will continue to monitor restoration and provide further updates as the remaining services are brought back online.

6. resolved Aug 30, 2026, 11:41 PM UTC

   This incident has been resolved.

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Started Aug 09, 2026, 04:04 PM UTC· resolved Aug 13, 2026, 04:37 AM UTC

1. investigating Aug 09, 2026, 04:04 PM UTC

   Some services, hosted in the Christchurch region, may be unavailable.

2. identified Aug 09, 2026, 05:22 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Aug 09, 2026, 07:03 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 13, 2026, 04:37 AM UTC

   This incident has been resolved.

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Started Aug 03, 2026, 01:04 AM UTC· resolved Aug 03, 2026, 09:40 PM UTC

1. investigating Aug 03, 2026, 01:04 AM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Some VPS services may not be accessible. Engineers investigating as a matter of urgency.

2. investigating Aug 03, 2026, 02:01 AM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Some VPS services may not be accessible. Engineers investigating as a matter of urgency. 14:00: Engineers continue to investigate. Further updates posted as they come to hand.

3. investigating Aug 03, 2026, 06:30 AM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Some VPS services may not be accessible. Engineers investigating as a matter of urgency. 14:00: Engineers continue to investigate. Further updates posted as they come to hand. 18:30: Please be advised that affected customers have been notified of this incident via email notification.

4. monitoring Aug 03, 2026, 07:18 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Some VPS services may not be accessible. Engineers investigating as a matter of urgency. 14:00: Engineers continue to investigate. Further updates posted as they come to hand. 18:30: Please be advised that affected customers have been notified of this incident via email notification.

5. monitoring Aug 03, 2026, 07:20 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Some VPS services may not be accessible. Engineers investigating as a matter of urgency. 14:00: Engineers continue to investigate. Further updates posted as they come to hand. 18:30: Please be advised that affected customers have been notified of this incident via email notification.

6. monitoring Aug 03, 2026, 07:21 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!

7. monitoring Aug 03, 2026, 07:24 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Update 19:21 – Engineers have confirmed the issue is now fully resolved and will continue to closely monitor the hardware node.

8. resolved Aug 03, 2026, 09:40 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 30, 2026, 11:55 PM UTC· resolved Jul 31, 2026, 05:13 AM UTC

1. investigating Jul 30, 2026, 11:55 PM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Degraded services - Engineering team are investigating as a matter of urgency.

2. investigating Jul 31, 2026, 12:33 AM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Degraded services - Engineering team are investigating as a matter of urgency.

3. monitoring Jul 31, 2026, 01:39 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Degraded services - Engineering team are investigating as a matter of urgency.

4. resolved Jul 31, 2026, 05:13 AM UTC

   This incident has been resolved.

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Started Jul 27, 2026, 01:11 AM UTC· resolved Jul 27, 2026, 06:08 AM UTC

1. investigating Jul 27, 2026, 01:11 AM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Some customer Cloud Servers may be unavailable.

2. monitoring Jul 27, 2026, 02:13 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Some customer Cloud Servers may be unavailable.

3. resolved Jul 27, 2026, 06:08 AM UTC

   This incident has been resolved.

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Started Jul 24, 2026, 01:24 AM UTC· resolved Jul 24, 2026, 01:38 AM UTC

1. identified Jul 24, 2026, 01:24 AM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Some shared hosting sites will be unavailable.

2. resolved Jul 24, 2026, 01:38 AM UTC

   This incident has been resolved.

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Started Jul 12, 2026, 01:18 AM UTC· resolved Jul 12, 2026, 04:32 AM UTC

1. monitoring Jul 12, 2026, 01:18 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Degraded service when connecting to some international services

2. resolved Jul 12, 2026, 04:32 AM UTC

   This incident has been resolved.

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Started Jul 10, 2026, 02:21 AM UTC· resolved Jul 10, 2026, 11:15 AM UTC

1. investigating Jul 10, 2026, 02:21 AM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Please be advised that plesk-lnx02.1stdomains.net.nz will undergo a scheduled reboot to perform maintenance and address a disk-related issue identified on the server. Expected Impact: Services hosted on plesk-lnx02.1stdomains.net.nz will be temporarily unavailable during the maintenance window. This maintenance is required to perform filesystem checks and ensure the integrity and stability of the server's storage. We will restore services as soon as the maintenance has been completed and verified. We apologize for any inconvenience and appreciate your patience and understanding.

2. monitoring Jul 10, 2026, 02:45 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Please be advised that plesk-lnx02.1stdomains.net.nz will undergo a scheduled reboot to perform maintenance and address a disk-related issue identified on the server. Expected Impact: Services hosted on plesk-lnx02.1stdomains.net.nz will be temporarily unavailable during the maintenance window. This maintenance is required to perform filesystem checks and ensure the integrity and stability of the server's storage. We will restore services as soon as the maintenance has been completed and verified. We apologize for any inconvenience and appreciate your patience and understanding.

3. resolved Jul 10, 2026, 11:15 AM UTC

   This incident has been resolved.

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Started Jun 16, 2026, 04:52 AM UTC· resolved Jun 16, 2026, 09:29 PM UTC

1. monitoring Jun 16, 2026, 04:52 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Engineers are working to resolve an intermittent performance issue with the URL Redirector.

2. resolved Jun 16, 2026, 09:29 PM UTC

   This incident has been resolved.

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Started May 03, 2026, 09:13 PM UTC· resolved May 05, 2026, 10:01 PM UTC

1. investigating May 03, 2026, 09:13 PM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: None

2. investigating May 03, 2026, 09:20 PM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions

3. investigating May 03, 2026, 09:52 PM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions

4. investigating May 03, 2026, 09:53 PM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions

5. investigating May 03, 2026, 10:05 PM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions

6. identified May 04, 2026, 01:25 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 12:45 As part of the required application updates to resolve the issue, it is expected that there will be some downtime as the work commences in each region (CHCH, WLG, AKL). This work has commenced and is estimated to be completed by 15:00. Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions

7. identified May 04, 2026, 02:28 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 14:25 - Our upstream vendor has advised that updates required to resolve the issue are taking longer than initially anticipated. Please be aware we have been advised that users could experience call dropouts whilst this work takes place. Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: Our upstream vendor is working urgently to resolve the issue. We will provide updates as soon as possible, currently no recommended user actions

8. identified May 04, 2026, 05:51 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 17:49 - Our Vendor has applied the required updates to resolve the issue. We are now monitoring all services. Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: If still experiencing issues, please cleare browser history/cache, and reboot and affected

9. monitoring May 04, 2026, 05:52 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 17:49 - Our Vendor has applied the required updates to resolve the issue. We are now monitoring all services. Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist. please reach out to Voyager Support for assistance on 0800 477 333.

10. monitoring May 04, 2026, 05:52 AM UTC

    Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 17:49 - Our Vendor has applied the required updates to resolve the issue. We are now monitoring all services. Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist, please reach out to Voyager Support for assistance on 0800 477 333.

11. monitoring May 04, 2026, 08:57 PM UTC

    Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 05/05 09:00 - Our upstream Vendor has confirmed the required updates have been applied. Calling and VVP remain stable as our Voice Engineering team continue to monitor these services. Softphone health and stability has largely returned however our Vendor has advised that IOS users may not be receiving push notifications currently. We will be applying a fix this morning. This work may momentarily effect voice calling. We will advise as soon as the fix has been applied. Intermittent failures logging into the VVP UI or accessing data via Advanced Reporting. Softphone functionality may be impacted. Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist, please reach out to Voyager Support for assistance on 0800 477 333.

12. monitoring May 05, 2026, 04:12 AM UTC

    Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 05/05 16:00 - Work remains actively underway with our upstream partners. While full resolution has not yet been confirmed, remediation efforts are progressing and technical teams continue to prioritise restoration. We are maintaining close engagement and will provide further updates as soon as confirmation of resolution is received or if there are any material developments. Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. If problems persist, please reach out to Voyager Support for assistance on 0800 477 333.

13. monitoring May 05, 2026, 10:00 PM UTC

    Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Update 05/05 16:00 - Work remains actively underway with our upstream partners. While full resolution has not yet been confirmed, remediation efforts are progressing and technical teams continue to prioritise restoration. We are maintaining close engagement and will provide further updates as soon as confirmation of resolution is received or if there are any material developments. Recommended user actions: If still experiencing issues, please clear browser history/cache, and reboot devices. For IOS Users, please reboot your Connect Softphone applications. If problems persist, please reach out to Voyager Support for assistance on 0800 477 333.

14. resolved May 05, 2026, 10:01 PM UTC

    This incident has been resolved.

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Started Apr 16, 2026, 08:50 AM UTC· resolved Apr 16, 2026, 09:34 PM UTC

1. identified Apr 16, 2026, 08:50 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers on Lit/XGen based serviced will be offline. The vendor has confirmed an issue and is investigating

2. resolved Apr 16, 2026, 09:34 PM UTC

   This incident has been resolved.

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Started Apr 07, 2026, 08:20 PM UTC· resolved Apr 07, 2026, 10:23 PM UTC

1. monitoring Apr 07, 2026, 08:20 PM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will not be able to register to the Christchurch zone affecting registrations and calling.

2. monitoring Apr 07, 2026, 08:20 PM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Customers will not be able to register to the Christchurch zone affecting registrations and calling.

3. resolved Apr 07, 2026, 10:23 PM UTC

   This incident has been resolved.

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Started Mar 19, 2026, 09:09 PM UTC· resolved Mar 19, 2026, 11:02 PM UTC

1. investigating Mar 19, 2026, 09:09 PM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Users may experience intermittent poor call quality.

2. identified Mar 19, 2026, 09:18 PM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Users may experience intermittent poor call quality.

3. monitoring Mar 19, 2026, 09:35 PM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!

4. monitoring Mar 19, 2026, 11:01 PM UTC

   Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

5. resolved Mar 19, 2026, 11:02 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 04, 2026, 10:52 PM UTC· resolved Mar 05, 2026, 02:43 AM UTC

1. investigating Mar 04, 2026, 10:52 PM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.

2. investigating Mar 05, 2026, 02:42 AM UTC

   Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

3. resolved Mar 05, 2026, 02:43 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 25, 2026, 08:32 PM UTC· resolved Feb 27, 2026, 01:46 AM UTC

1. investigating Feb 25, 2026, 08:32 PM UTC

   Symptoms: We are currently aware of a third‑party issue affecting email delivery to Microsoft‑managed email services. This appears to be a Microsoft‑side issue affecting many email providers, including ours. Our engineers are monitoring the situation. For further updates, please visit the status page at 1stdomains.nz

2. investigating Feb 25, 2026, 10:31 PM UTC

   Symptoms: [Update 11:30] - We are currently aware of a third‑party issue affecting email delivery to Microsoft‑managed email services. This appears to be a Microsoft‑side issue affecting many email providers, including ours. Our engineers are monitoring the situation. For further updates, please visit the status page at 1stdomains.nz

3. investigating Feb 25, 2026, 10:54 PM UTC

   While we are waiting on this third- party issue to be resolved, we have implemented a work around for many of our customers. We are working on solution for the remaining customers and will advise soon

4. investigating Feb 25, 2026, 10:55 PM UTC

   We are still waiting for update from Microsoft.

5. investigating Feb 25, 2026, 11:47 PM UTC

   We are continuing to wait for updates from Microsoft. Thank you for you patience!

6. investigating Feb 26, 2026, 02:32 AM UTC

   Microsoft is still working on resolution. We will share an update once we have more information.

7. investigating Feb 27, 2026, 01:45 AM UTC

   Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

8. resolved Feb 27, 2026, 01:46 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 01, 2026, 01:42 AM UTC· resolved Feb 01, 2026, 09:31 AM UTC

1. investigating Feb 01, 2026, 01:42 AM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Customer are unable to update there DNS record using 1stdomain DNS portal. Recommended user actions: We are currently checking it.

2. identified Feb 01, 2026, 02:36 AM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Customer are unable to update there DNS record using 1stdomain DNS portal. Recommended user actions: We are currently checking it.

3. identified Feb 01, 2026, 02:54 AM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We have identified the issues and implemented a fix which will enable customers to update their DNS records using 1stdomain DNS portal. Recommended user actions: We are currently checking it.

4. identified Feb 01, 2026, 02:55 AM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We have identified the issues and implemented a fix which will enable customers to update their DNS records using 1stdomain DNS portal. Recommended user actions: We are monitoring and will advise if there is anything for you to do.

5. monitoring Feb 01, 2026, 02:58 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We have identified the issues and implemented a fix which will enable customers to update their DNS records using 1stdomain DNS portal. Recommended user actions: We are monitoring and will advise if there is anything for you to do.

6. monitoring Feb 01, 2026, 02:59 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We have identified the issues and implemented a fix which will enable customers to update their DNS records using 1stdomain DNS portal. Recommended user actions: We will continue to monitor the DNS server Cluster

7. monitoring Feb 01, 2026, 03:13 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We have seen some progress and DNS propagation on our DNS portal is now working. We will still be monitoring for any activity in our DNS cluster Recommended user actions: We will continue to monitor the DNS server Cluster

8. monitoring Feb 01, 2026, 03:13 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We have seen some progress and DNS propagation on our DNS portal is now working. We will still be monitoring for any activity in our DNS cluster Recommended user actions: We will continue to monitor the DNS server Cluster

9. monitoring Feb 01, 2026, 03:14 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! We have mitigated most of the effects of the issue, but are still undertaking remedial action to restore normal service. You might notice some degradation or intermittent issues. Symptoms: We have seen some progress and DNS propagation on our DNS portal is now working. We will still be monitoring for any activity in our DNS cluster Recommended user actions: We will continue to monitor the DNS server Cluster

10. monitoring Feb 01, 2026, 09:29 AM UTC

    The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! We have mitigated most of the effects of the issue, but are still undertaking remedial action to restore normal service. You might notice some degradation or intermittent issues. Symptoms: We have seen some progress and DNS propagation on our DNS portal is now working. We will still be monitoring for any activity in our DNS cluster Recommended user actions: We will continue to monitor the DNS server Cluster

11. monitoring Feb 01, 2026, 09:30 AM UTC

    Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

12. resolved Feb 01, 2026, 09:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Started Jan 20, 2026, 08:58 PM UTC· resolved Jan 21, 2026, 08:45 PM UTC

1. identified Jan 20, 2026, 08:58 PM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are seeing an active phishing email campaign targeting customers. The emails are being sent from the address [email protected] (note the misspelling) and did not originate from 1st Domains or any of our systems. There is no evidence of a security breach at this time. Recommended user actions: If customers report receiving this email: Advise them not to click any links, open attachments, or reply to the message Instruct them to delete the email immediately Reassure them that the email is fraudulent and not associated with our services We are continuing to monitor and investigate the activity and will provide updates if further action is required.

2. monitoring Jan 21, 2026, 01:19 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We are seeing an active phishing email campaign targeting customers. The emails are being sent from the address [email protected] (note the misspelling) and did not originate from 1st Domains or any of our systems. There is no evidence of a security breach at this time. Recommended user actions: If customers report receiving this email: Advise them not to click any links, open attachments, or reply to the message Instruct them to delete the email immediately Reassure them that the email is fraudulent and not associated with our services We are continuing to monitor and investigate the activity and will provide updates if further action is required.

3. monitoring Jan 21, 2026, 01:24 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Update - We are seeing an active phishing email campaign targeting customers. The emails are being sent from the address [email protected] (note the misspelling) and did not originate from 1st Domains or any of our systems. There is no evidence of a security breach at this time. Recommended user actions: If customers report receiving this email: Advise them not to click any links, open attachments, or reply to the message Instruct them to delete the email immediately Reassure them that the email is fraudulent and not associated with our services We are continuing to monitor and investigate the activity and will provide updates if further action is required.

4. monitoring Jan 21, 2026, 01:47 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We are seeing an active phishing email campaign targeting customers. The emails are being sent from the address [email protected] (note the misspelling) and did not originate from 1st Domains or any of our systems. There is no evidence of a security breach at this time. Recommended user actions: If customers report receiving this email: Advise them not to click any links, open attachments, or reply to the message Instruct them to delete the email immediately Reassure them that the email is fraudulent and not associated with our services We are continuing to monitor and investigate the activity and will provide updates if further action is required.

5. monitoring Jan 21, 2026, 08:44 PM UTC

   Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

6. resolved Jan 21, 2026, 08:45 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jan 04, 2026, 04:24 PM UTC· resolved Jan 04, 2026, 07:19 PM UTC

1. investigating Jan 04, 2026, 04:24 PM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.

2. investigating Jan 04, 2026, 04:25 PM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more.

3. monitoring Jan 04, 2026, 05:45 PM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!

4. monitoring Jan 04, 2026, 07:19 PM UTC

   Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

5. resolved Jan 04, 2026, 07:19 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 25, 2025, 12:34 AM UTC· resolved Nov 25, 2025, 03:32 AM UTC

1. investigating Nov 25, 2025, 12:34 AM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are experiencing issues with one of our Windows based Shared Hosting servers. Some customers may experience intermittent access as Engineers work to resolve the issue.

2. investigating Nov 25, 2025, 12:35 AM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are experiencing issues with one of our Windows based Shared Hosting servers. Some customers may experience intermittent access as Engineers work to resolve the issue.

3. investigating Nov 25, 2025, 01:18 AM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are experiencing issues with one of our Windows based Shared Hosting servers. Some customers may experience intermittent access as Engineers work to resolve the issue.

4. identified Nov 25, 2025, 01:19 AM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are experiencing issues with one of our Windows based Shared Hosting servers. Some customers may experience intermittent access as Engineers work to resolve the issue.

5. monitoring Nov 25, 2025, 01:26 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We are experiencing issues with one of our Windows based Shared Hosting servers. Some customers may experience intermittent access as Engineers work to resolve the issue.

6. monitoring Nov 25, 2025, 01:27 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We are experiencing issues with one of our Windows based Shared Hosting servers. Some customers may experience intermittent access as Engineers work to resolve the issue.

7. monitoring Nov 25, 2025, 03:31 AM UTC

   Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

8. resolved Nov 25, 2025, 03:32 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 04, 2025, 01:17 AM UTC· resolved Nov 09, 2025, 09:39 PM UTC

1. identified Nov 04, 2025, 01:17 AM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.

2. identified Nov 04, 2025, 01:18 AM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.

3. monitoring Nov 04, 2025, 09:35 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.

4. monitoring Nov 09, 2025, 09:38 PM UTC

   Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

5. resolved Nov 09, 2025, 09:39 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 30, 2025, 08:46 AM UTC· resolved Oct 30, 2025, 11:59 PM UTC

1. investigating Oct 30, 2025, 08:46 AM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: Engineers are currently investigating an infrastructure outage in the Christchurch region. Customers may observe intermittent availability of the mentioned services during this time.

2. identified Oct 30, 2025, 09:09 AM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Engineers are currently investigating an infrastructure outage in the Christchurch region. Customers may observe intermittent availability of the mentioned services during this time.

3. monitoring Oct 30, 2025, 10:11 AM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Engineers are currently investigating an infrastructure outage in the Christchurch region. Customers may observe intermittent availability of the mentioned services during this time.

4. monitoring Oct 30, 2025, 11:58 PM UTC

   Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

5. resolved Oct 30, 2025, 11:59 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 29, 2025, 06:38 PM UTC· resolved Oct 30, 2025, 06:54 PM UTC

1. identified Oct 29, 2025, 06:38 PM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will not be able to log into the Advanced Reporting web page and may also experience difficulties logging into the Desktop Connect softphone. This is due to an ongoing outage on Microsoft Azure. Recommended user actions: No workaround currently

2. monitoring Oct 30, 2025, 02:14 AM UTC

   Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will not be able to log into the Advanced Reporting web page and may also experience difficulties logging into the Desktop Connect softphone. This is due to an ongoing outage on Microsoft Azure. Recommended user actions: No workaround currently

3. monitoring Oct 30, 2025, 06:53 PM UTC

   Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

4. resolved Oct 30, 2025, 06:54 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 28, 2025, 06:29 PM UTC· resolved Nov 03, 2025, 02:35 AM UTC

1. investigating Oct 28, 2025, 06:29 PM UTC

   We’re currently investigating reports of a potential service interruption with the listed services.
We apologise for any inconvenience and will update you as soon as we learn more. Symptoms: We are aware of the UFB Broadband outage in Whanganui area affecting some of our customers. We are further investigating this with our vendor and will provide further update as we receive them. We apologize for any inconvenience , please reach out to our Support team on 0800 477 333 if any issues. Recommended user actions: No action needed

2. identified Oct 28, 2025, 06:37 PM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are aware of the UFB Broadband outage in Whanganui area affecting some of our customers. We are further investigating this with our vendor and will provide further update as we receive them. We apologize for any inconvenience , please reach out to our Support team on 0800 477 333 if any issues. Recommended user actions: No action needed

3. identified Oct 28, 2025, 06:38 PM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Vendor has identified issue with the core device and arranging technician to Recommended user actions: No action needed

4. identified Oct 28, 2025, 06:39 PM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Vendor has identified the issue with their Whanganui core device and technician has been dispatched to further investigate it. No ETA at this stage. Recommended user actions: No action needed

5. identified Oct 28, 2025, 08:03 PM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Technician is still wor No ETA at this stage. Recommended user actions: No action needed

6. identified Oct 28, 2025, 08:39 PM UTC

   We’re experiencing a service outage with the listed services.
We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: Service restored at 09:18. Recommended user actions: No action needed

7. monitoring Oct 28, 2025, 08:39 PM UTC

   The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Services restored at 09:18. Please reach out to our Support team on 0800 477 333 if still any issues. Recommended user actions: No action needed

8. monitoring Nov 03, 2025, 02:35 AM UTC

   Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!

9. resolved Nov 03, 2025, 02:35 AM UTC

   This incident has been resolved.

Read the full incident report →